PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Primus Canada and Rogers Communications as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Primus Canada
Rogers Communications

Primus Canada and Rogers Communications Overview

Total reviews 508 428
Company responses 0 0
Issues resolved 1 5

Primus Canada and Rogers Communications Consumer Ratings

Rank
293 out of 1460 in Telecommunications category
305 out of 1460 in Telecommunications category
Customer service
277 in category
187 in category
Product or Service Quality
276 in category
239 in category
Price Affordability
192 in category
355 in category
Billing Practices
197 in category
223 in category

Primus Canada and Rogers Communications Rating Details

Customer service
1.2 (202 reviews)
1.5 (207 reviews)
Reviewer's quote

...Customer service was never one of them. If you cant answer the phone to even find out what the issue is, you are now the issue. Im moving soon and will be looking for another provider..

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Called Rogers to see what kind of deals they have and the guy who picked the phone name David was worst for customer service. He was so rude in explaining offers and showed he had no interest in taking a customer from other provider. I am with Fido from 8yrs and he told me keep Fido because its a...

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Product or Service Quality
1.4 (179 reviews)
1.5 (171 reviews)
Reviewer's quote

In 2019, only DSL was available in our area at the time, since working from home, upgraded DSL service (so we thought), paid money, internet speed actually got slower. - March 25, 2020; company went completely offline - nothing was working, client service offline too. Disaster in the middle of...

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... a ROGERS client for 27 years i supposed to have 2 accounts my cell 416-271**** business account #13632**** and my internet and cable Tv residential, customer service assure me this account #230120****01 is open, but I can't find it, please confirm. I am very disappointed with POOR service, I renew my agreement and was...

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Price Affordability
2.2 (166 reviews)
1.5 (179 reviews)
Reviewer's quote

There is a price difference of $20 between the two; my son got to use the old Shaw line but I have Telus' old line (although I had been a Shaw customer) and I pay $20 MORE than my son, monthly and finally 3 - not all phones work with the Primus digital phone line. I have Vtech phones and although...

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Just renewed contract for 12 months (May 2020) told prices would stay stable for 12 months, but 6 months into the contract (October 2020) price has increased. Once upon a time the banks were doing this now Rogers is doing this ..

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Billing Practices
1.6 (161 reviews)
1.5 (174 reviews)
Reviewer's quote

...Also whenever going to pay online it never works and by the time I'm done work the billing and payment office is closed. Ready to switch internet providers. Yeah you guys are cheap but now I no why cause your customer service *** and treat the customers with no respect...

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phone service was cancelled, they continued billing called them back they said you still have to pay I am been trying to resolve this for 8 months with them cannot get anyone in management to discuss this account. Their communication escalation department is useless been contacting them for 6...

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Primus Canada and Rogers Communications Pros and Cons

Pros
  • Price
  • Unlimited available internet
  • Price the best
  • Nightmare
  • Rogers is dishonest
  • No pros
Cons
  • Worst customer service
  • Customer service
  • Poorest follow up with customers
  • Poor customer service
  • I am disgust with rogers business ethnics and practices
  • Poor customer retention and price plans way to high

Primus Canada and Rogers Communications Most Positive Reviews

Top rated reviews
5

I cancelled the service before they even called me to confirm that I still wanted it, after filling papers at COSCO,...

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5

Bell stores in Regina SK suck. Each store seems to set there own prices and then when you come to set it up the prices a...

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5

Great service. They were very helpfull and got me a great plan

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5

Happy to say after awhile on the phone with 3+ representatives they gave me the price match and better plan
than I was...

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Primus Canada and Rogers Communications Most Critical Reviews

Lowest rated reviews
1

I've just about to had it with this ISP...
Randomly, it disconnects through the day for no reason. The most annoying pa...

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1

I have been a Rogers customer for more than 10 years. Just called them today to inquire about the pay as you go plan...

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1

I have been for many years with Primus with no contract, at the beginning was fine, was definitely not the fasted system...

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1

The worst ever cell phone company to deal with. Over the past few years of being a rogers customer, I've had nothing...

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Primus Canada and Rogers Communications Latest Reviews

Recent published reviews
1

I con no longer recommend this company.
In 2019, only DSL was available in our area at the time, since working from home,...

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1

Called Rogers to see what kind of deals they have and the guy who picked the phone name David was worst for customer ser...

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1

I had switch my service with primus from light speed internet to high speed internet and I also canceled my home telepho...

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1

phone service was cancelled, they continued billing called them back they said you still have to pay I am been trying...

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Primus Canada and Rogers Communications Products and Services

Most reviewed product and services
  • Primus Canada Internet Service (167 reviews)
  • Primus Canada Phone Service (51 reviews)
  • Primus Canada Technical Support (30 reviews)
  • Rogers Communications Internet Service (32 reviews)
  • Rogers Communications Mobile Phone Service (19 reviews)
  • Rogers Communications Phone Plan (13 reviews)