PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Primus Canada and Rogers Communications as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Primus Canada
Rogers Communications

Primus Canada and Rogers Communications Overview

Total reviews
494
352
Company responses
0
0
Issues resolved
1
3

Primus Canada was first mentioned on PissedConsumer on Sep 3, 2007 and since then this brand received 494 reviews. It is 142 reviews more than Rogers Communications received since Apr 30, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Rogers Communications customer support team than with Primus Canada customer service.

Primus Canada and Rogers Communications Consumer Ratings

Rank
256 out of 1908 in Telecommunications category
268 out of 1908 in Telecommunications category
Customer service
248 in category
164 in category
Product or Service Quality
239 in category
200 in category
Price Affordability
157 in category
288 in category

According to consumer ratings and reviews, Primus Canada ranks 12 points higher in the Telecommunications category than Rogers Communications. People gave Primus Canada 1.2 stars for Customer service criterion in Telecommunications category and it is 322 points higher than the worst rated brand in this category. At the same time, Rogers Communications was rated 1.4 stars for Customer service criterion in this category and it is 406 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Rogers Communications has a higher rating than Primus Canada. Regarding Price Affordability criterion, consumers gave Primus Canada 2.2 stars and it is 72% greater than other in category. Rogers Communications however was rated 1.5 stars and it is 50% worse than other in category.

Primus Canada and Rogers Communications Rating Details

Customer service
1.2 (193 reviews)
1.4 (167 reviews)
Reviewer's quote

...Wretched customer service. Nickeling and diming customers earns you a reputation, and a very poor one. Lars Toronto..

PissedConsumer1471141

...As he could greatly reduce her monthly bill I would greatly appreciate a return reply to my concerns as to why she received better customer service than I did !! I could have been rude but I wasn’t I was very patient and polite Regards Peggy..

Peggy C
Product or Service Quality
1.4 (170 reviews)
1.6 (138 reviews)
Reviewer's quote

...Not a reliable service at all. Also VOIP home phone does not reconnect to server correctly after internet goes down. Complete scam, very surprised Costco endorses Primus..

PissedConsumer1734260

...Rogers technician tried to upsale their new service. It worked fine until recently - does anyone else have the same experience? Is Rogers playing games in order to make their new internet service more attractive?..

K M
Price Affordability
2.2 (160 reviews)
1.5 (143 reviews)
Reviewer's quote

There is a price difference of $20 between the two; my son got to use the old Shaw line but I have Telus' old line (although I had been a Shaw customer) and I pay $20 MORE than my son, monthly and finally 3 - not all phones work with the Primus digital phone line. I have Vtech phones and although...

Fred H

...I’ve been misrepresented and Rogers has made an offer that does guarantee a price even though they call it a 12 month promotion. Totally unacceptable. Horrible customer service..

Steven B

Primus Canada and Rogers Communications Pros and Cons

Pros
  • Price
  • Unlimited available internet
  • Price the best
  • Rogers is dishonest
  • No pros
  • Nightmare
Cons
  • Worst customer service
  • Poorest follow up with customers
  • Customer service
  • Poor customer service
  • Poor customer retention and price plans way to high
  • I am disgust with rogers business ethnics and practices

Primus Canada and Rogers Communications Most Positive Reviews

Top rated reviews
5

I cancelled the service before they even called me to confirm that I still wanted it, after filling papers at COSCO,...

5

Bell stores in Regina SK suck. Each store seems to set there own prices and then when you come to set it up the prices a...

Primus Canada and Rogers Communications Most Critical Reviews

Lowest rated reviews
1

I've just about to had it with this ISP...
Randomly, it disconnects through the day for no reason. The most annoying pa...

1

I have been a Rogers customer for more than 10 years. Just called them today to inquire about the pay as you go plan...

Primus Canada and Rogers Communications Latest Reviews

Recent published reviews

I was met by Primus Agents in a local Costco warehouse last summer, and was assured that I could cancel after reviewing...

Read all 494 reviews
1

Spoke with Rogers Comm. on 2 occasions. 1 on chat and 1 over the phone. They confirmed that they can Support the Samsung...

Read all 352 reviews

Primus Canada and Rogers Communications Products and Services

Most reviewed product and services
  • Primus Canada Internet Service (161 reviews)
  • Primus Canada Phone Service (51 reviews)
  • Primus Canada Customer Care (45 reviews)
  • Rogers Communications Customer Care (72 reviews)
  • Rogers Communications Internet Service (28 reviews)
  • Rogers Communications Mobile Phone Service (16 reviews)