PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about The Bradford Exchange and PrimeStyle as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

The Bradford Exchange
PrimeStyle

The Bradford Exchange and PrimeStyle Overview

Total reviews 1422 106
Company responses 0 38
Issues resolved 10 4

The Bradford Exchange and PrimeStyle Consumer Ratings

Rank
108 out of 848 in Jewelry and Accessories category
1 out of 848 in Jewelry and Accessories category
Customer service
80 in category
15 in category
Website
118 in category
26 in category
Price Affordability
132 in category
26 in category
Delivery Service
79 in category
14 in category

The Bradford Exchange and PrimeStyle Rating Details

Customer service
1.7 (471 reviews)
4 (55 reviews)
Reviewer's quote

No customer service whatsoever! Try to cancel a subscription or return an item for a refund and you are given the run around and ending up nowhere! Try to e-mail them from their site and it won't even send because it keeps giving you an error msg. that your postal code should be 6 characters. No...

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...It is that customer service and quality and price that will send us back for the bands and recommend them to all our friends. Thank you for making this a beautifully easy experience!..

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Website
2.3 (416 reviews)
4.2 (60 reviews)
Reviewer's quote

Tried to order checks online, website EXTREMELY SLOW. Finally, got info placed into form, clicked on "continue" and order was blown away. Was able to retrieve order only to have the same thing happen...

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My jewelry came on time and it was exactly as it was presented on the website. It was true to size and I needed no further adjustments by any other retailer. And you cannot beat the price anywhere! I have purchased both my wife's engagement ring and wedding band here and people constantly rave...

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Price Affordability
2.3 (387 reviews)
4.3 (41 reviews)
Reviewer's quote

Value for $$ Dollar for Dollar Is 4-5 Times asking Price Anywhere else...

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I'm talking quality and price wise. I was still a little hesitant about making a big online purchase for something I couldn't put my hands on but preceded to do anyway. I was very satisfied to see the rings as Beautiful as the picture online, in Incredible return time, receiving Great customer...

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Delivery Service
2.2 (384 reviews)
4.3 (41 reviews)
Reviewer's quote

...When you call customer service, after a 20 minute wait, they can't help and reference another number. The person there, after another wait, disconnects after speaking jiberish..

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...Delivery service by FedEx writing 3 days and the aftercare and potential upgrade of my diamond we will receive is fantastic! Would definitely recommend you guys to everyone i know including family members and friends..

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The Bradford Exchange and PrimeStyle Pros and Cons

Pros
  • Unique items
  • Products are of good quaility
  • Product
  • Pricing is affordable for quality
  • Really impressed
  • Pricing
Cons
  • Customer service
  • Failure to honor guarantee
  • Customer service follow up
  • Sizing could be us or them
  • Product
  • Low quality and advertise as high quality at low cost

The Bradford Exchange and PrimeStyle Most Positive Reviews

Top rated reviews
5

I purchased a ring from this company and was totally disappointed when I received the item. The ring that is on the...

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5

I ordered my ring online through Prime Style... I have never dealt with this company before. Being an offshore...

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5

I purchased at least two men's rings from the Bradford Exchange and received my rings in a relatively timely manner. The...

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5

Thank you for the prompt delivery of our bridal set order.
The rings are magnificient and my finance is over the moon wi...

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The Bradford Exchange and PrimeStyle Most Critical Reviews

Lowest rated reviews
1

Took me for $114.00. Keep getting post card delayed another 2 months. 877-903-6825 for a refund. Options are in...

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1

I bought a ring that was a three-row column they supposedly were doing the best with the ring when I got the ring it...

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1

We were signed on to receive a monthly addition to a train set. We were unable to stop the shipments from coming once we...

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1

I ordered a ring which looked nothing like the one they advertised and looked just like a cheap substandard fake. I had...

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The Bradford Exchange and PrimeStyle Latest Reviews

Recent published reviews
1

No customer service whatsoever! Try to cancel a subscription or return an item for a refund and you are given the run...

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1

they said they had shipped it, that was a bear face lie and I was charged for it anyway I am still having trouble...

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No votes

I dont know you will not answer my call

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1

Really disapoited with PRIME STYLE. Jlthey just want to sell.
I'm from UK. They sent me the wrong sizes and now want to c...

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The Bradford Exchange and PrimeStyle Products and Services

Most reviewed product and services
  • The Bradford Exchange Shipping Service (194 reviews)
  • The Bradford Exchange Ring (132 reviews)
  • The Bradford Exchange Customer Care (128 reviews)
  • Primestyle Ring (59 reviews)
  • Primestyle Customer Care (5 reviews)
  • Primestyle Engagement White Gold Ring (4 reviews)