PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Primerica and Vanguard Group as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Primerica

Primerica

Has verified representatives
2.5
Primerica
Vanguard Group

Primerica and Vanguard Group Overview

Total reviews
445
104
Company responses
90
0
Issues resolved
4
0

Primerica was first mentioned on PissedConsumer on Oct 5, 2007 and since then this brand received 445 reviews. It is 341 reviews more than Vanguard Group received since Apr 16, 2010.

Primerica and Vanguard Group Consumer Ratings

Rank
126 out of 2346 in Financial Services category
237 out of 2346 in Financial Services category
Customer service
101 in category
236 in category
Diversity of Products or Services
111 in category
114 in category
Staff
82 in category
220 in category

According to consumer ratings and reviews, Primerica ranks 111 points higher in the Financial Services category than Vanguard Group. People gave Primerica 2.2 stars for Customer service criterion in Financial Services category and it is 564 points higher than the worst rated brand in this category. At the same time, Vanguard Group was rated 1.3 stars for Customer service criterion in this category and it is 429 points higher than the worst rated brand in this category. If we look at Diversity of Products or Services criterion, than we see that Vanguard Group has a higher rating than Vanguard Group. Regarding Staff criterion, consumers gave Primerica 2.5 stars and it is 88% greater than other in category. Vanguard Group however was rated 1.4 stars and it is 67% greater than other in category.

Primerica and Vanguard Group Rating Details

Customer service
2.2 (63 reviews)
1.3 (44 reviews)
Reviewer's quote

I want to arrange different payment for the insurance so please I need to call and talk to somebody in the customer service..

Daryan

...Worst customer service ever. Thank goddess I move most of my investments away from them..

Eesa
Diversity of Products or Services
2.4 (58 reviews)
2.4 (27 reviews)
Reviewer's quote

And late of 2016 I was approached by a Primerica representative and I was interested in some of their products. I schedule an appointment to purchase some products however I had a phone change and lost contacts. A number kept popping up as spam and once I investigated it turned out to be the...

Lum

...Today I got a letter stating they are cancelling my flagship services. I am very unhappy with the service I have been receiving from Vanguard..

Naomi A
Staff
2.5 (58 reviews)
1.4 (37 reviews)
Reviewer's quote

I WAS REALLY PISSED OFF ABOUT ONE OF YOUR STAFF NAMED JANICE SITJAR...

Terri

...What a profoundly awful customer service staff. I asked for information regarding my Washington NationalInsurance company retirement plan. I could not give the exact month and date of my hire as well as when I left 18 years later because it's been more than 20 years ago...

PissedConsumer994584

Primerica and Vanguard Group Pros and Cons

Pros
  • Getting financial education
  • I made on time monthly payments
  • How easy it was to get someone to talk with me about investment
  • Go to fidelity
  • Mutual funds offered
  • Low fees
Cons
  • Broken promises
  • Your email system sucks
  • Rude and arrogant accusatory representatitve
  • Customer service
  • Disrespectful unprofessional customer service
  • Customer phone support

Primerica and Vanguard Group Most Positive Reviews

Top rated reviews
5

I am an RN for Kaiser Permanente and I have a Masters degree in Nursing. I have been a client of Primerica since 2005. L...

5

My father's estate had investments in 19 different firms. Vanguard made the entire process SO easy compared to other...

Primerica and Vanguard Group Most Critical Reviews

Lowest rated reviews
1

One of the worst and unprofessonial insurance companies in American they dont follow the laws in paying out an...

1

Was told this morning that I have to wait 30 days to get to my money back, understandably I was extremely upset, now I...

Primerica and Vanguard Group Latest Reviews

Recent published reviews

Yes I told the person I talked too last week not to draft my payment out of my account caused some money was stolen and...

Read all 445 reviews
1.2

Call center horribly understaffed. I've been trying to liquidate my IRA for 3 weeks and I've been on hold for a total...

Read all 104 reviews

Primerica and Vanguard Group Products and Services

Most reviewed product and services
  • Primerica Life Insurance (62 reviews)
  • Primerica Customer Care (16 reviews)
  • Primerica Life Policy Claim (2 reviews)
  • Vanguard Group Customer Care (36 reviews)
  • Vanguard Group Account (5 reviews)
  • Vanguard Group Brokerage Account (4 reviews)