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Primelending

Loans and Mortgages
  • 1 ISSUES RESOLVED
  • 69 TOTAL REVIEWS
  • $500K CLAIMED LOSSES
  • $50.3K AVERAGE LOSS
1.7
Customer service
Diversity of Products or Services
Staff
Reliability
Website
  • Seller backed out of loan because of lenders mistakes 2
  • Initial loan officer 1
  • Loan officer 1

Customers don't like

  • Customer service3
  • That they were not honest and upfront2
  • Interest rate1
  • Unprofessional service1
  • Underwriter incompetence1
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Usaa

Loans and Mortgages
  • 8 ISSUES RESOLVED
  • 989 TOTAL REVIEWS
  • $3.8M CLAIMED LOSSES
  • $14.3K AVERAGE LOSS
1.7
Customer service
Diversity of Products or Services
Staff
Reliability
Website
  • How usaa used to operate and care for its members 5
  • Respectful customer service 4
  • Do not use 3
  • Prompt responses 3
  • Easy to access by phone 3

Customers don't like

  • Being treated like a criminal7
  • Did not resove issue5
  • Employees unwillingness to help5
  • Horrible customer service4
  • Unwillingness to fix problem usaa created4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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