PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about SuperShuttle and Prime Time Shuttle as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

SuperShuttle
Prime Time Shuttle

SuperShuttle and Prime Time Shuttle Overview

Total reviews
192
36
Company responses
0
0
Issues resolved
1
1

SuperShuttle and Prime Time Shuttle Consumer Ratings

Rank
117 out of 430 in Transport category
145 out of 430 in Transport category
Customer service
62 in category
74 in category
Product or Service Quality
79 in category
109 in category
Exchange, Refund and Cancellation Policy
75 in category
99 in category
Website
92 in category
136 in category

SuperShuttle and Prime Time Shuttle Rating Details

Customer service
1.3 (52 reviews)
1.2 (17 reviews)
Reviewer's quote

...I have a 15 months old daughter and needed pick up as assured, but the service was terrible- the customer service agents never even bothered to apologies rather were very bossie. After waiting for 40 mins i had to call, cancel and forced to take a taxi..

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Absolutely horrible customer service. I'd booked a reservation for pick up at Ontario airport on Oct. 31...

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Product or Service Quality
1.4 (46 reviews)
1 (14 reviews)
Reviewer's quote

...You misrepresented your Shuttle service, which provided no service..

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This has clearly opened my eyes to see that this company is more concerned about turning a profit rather then providing a customer orientated service. Rest assured I have escalated this incident to the local office and will escalate it to corporate. Not only that but I will post this on my social...

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Exchange, Refund and Cancellation Policy
1.3 (41 reviews)
1 (13 reviews)
Reviewer's quote

...This is the 1st time I had this problem with Supershuttle and it seems very hard to get a refund...

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...He called Prime Time and said he cancelled my trip and will get the refund via email. That never happened. I assumed I got a refund, 3 months later, I finally had the time to check, I did not get it...

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Website
1.8 (36 reviews)
1 (8 reviews)
Reviewer's quote

I called the SuperShuttle customer service around 3:05 and they just said that I had to submit a request for a refund on their website. I asked the customer rep if they had told us that they wouldn't knock and she said that each driver handled it differently. I've been looking on their website and...

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My airport transfer is considered in the long distance range. My pick up/drop to LAX was fantastic. Driver was even early. He was nice and was a great driver. On the other hand the pick up/drop to home was the worst. I get it. I landed on a Tuesday afternoon. I get LA traffic so I knew getting home...

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SuperShuttle and Prime Time Shuttle Pros and Cons

Pros
  • Reasonable price
  • When they served my area
  • I liked it
  • Cheap
Cons
  • Poor customer service
  • No response to email
  • No explanation
  • Pretty much everything
  • Being left at the airport
  • Thief

SuperShuttle and Prime Time Shuttle Most Positive Reviews

Top rated reviews
4

Difficult contacting for return confirmation. Happily, shuttle showed up on time and everything worked out!

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3.3

prime time was to pick us up at lax on aug 5at 7.15 pm from lax we followed directions and waited outside for them for...

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3.8

I ordered a shuttle for a guest from Sun City Grand to be picked up for a
12:10 flight 4 days prior to departure(CN 48991...

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No votes

SuperShuttle and Prime Time Shuttle Most Critical Reviews

Lowest rated reviews
1

No vans available at BWI. Counter attendant told us they didn't have any vans and we had to wait for 2 hrs for one. No e...

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1

This was the worst service I've ever had in the U.S. I waited and hour and a half past my check in (which was earlier...

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1

I was left stranded with an infant in a town I didn't know 30 miles in the opposite direction from where I was actually...

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1

I made (and paid for) reservations for a private sedan to pick up at the airport. The company left me stranded at LAX...

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SuperShuttle and Prime Time Shuttle Latest Reviews

Recent published reviews
No votes

Estimados señores (as)
Tenia la reservacion con SUPER SHUTTLE para el dia de 03/15/2020 llegada desde SDQ con A Airline....

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No votes

I had booked the prime time shuttle for June 27th 2019. for LAX to my home for flight arriving at 9.55 am. the flight...

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No votes

#3821906
My one way booking for 2passengers from riu las america to Cancun airport on 20th Mar 2020 was cancelled early....

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No votes

Hired to pick us up at cruise port March 30 @ 10AM. Driver never showed. Two hours later we hired a private taxi for...

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SuperShuttle and Prime Time Shuttle Products and Services

Most reviewed product and services
  • Supershuttle Shuttle Service (89 reviews)
  • Supershuttle Vehicle Driver (13 reviews)
  • Supershuttle Pick Up Service (4 reviews)
  • Prime Time Shuttle Pick Up Service (16 reviews)
  • Prime Time Shuttle Customer Care (8 reviews)
  • Prime Time Shuttle Shuttle Service (3 reviews)