PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Simply Self Storage and Prime Storage Group as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Simply Self Storage
Prime Storage Group

Simply Self Storage and Prime Storage Group Overview

Total reviews 63 55
Company responses 0 0
Issues resolved 0 0

Simply Self Storage and Prime Storage Group Consumer Ratings

Rank
81 out of 600 in Moving and Storage category
86 out of 600 in Moving and Storage category
Customer service
71 in category
64 in category
Reliability
48 in category
49 in category
Value for money
47 in category
54 in category
Price Affordability
78 in category
76 in category

Simply Self Storage and Prime Storage Group Rating Details

Customer service
1.5 (31 reviews)
1.5 (30 reviews)
Reviewer's quote

Forest Park , Ohio Ericka Dufresne is by far one of the rudest Customer Service / Mgrs. I Have EVER encountered in any of my Business Transactions. Instead of handling a Simply Storage issue with POISE and PROFESSIONALISM she reverted to yelling and screaming at me "TOTALLY OUT OF CONTROL" as well...

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...I'm in the customer service business and if one of my employees did this to our customers they would be fired. On the spot. During this crazy time we are in and working hard to keep things going, this is the customer service I get from prime storage...

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Reliability
1.5 (27 reviews)
1.5 (23 reviews)
Reviewer's quote

DO NOT RENT FROM THIS LOCATION!They are negligent and dont keep the property secure. Lazy people work here and dont take care of the simplest problems - then people get broken into! There are currently 2 cuts in the fence to allow ANY POS criminal in to steal your valuables...they dont care! They...

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Since this company took over this storage unit they dont properly control climate and in a month of their ownership a lot of my property has been damaged. They will not get back to me. It is an absolutely terribly run company.

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Value for money
1.8 (24 reviews)
1.6 (25 reviews)
Reviewer's quote

...6/29/20 I will report this to FTC and my attorney because you do not wait 8 months later to collect on invalid charges during this pandemic to gain money. This is absolutely unprofessional and unacceptable. I took the time to go back through text to obtain dates and statements made, dates of pictures taken, and gathered my comments...

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...Anyway I got a call today from a collection agency stating I owed this money. Told them I don't owe it, not paying and I have my receipts proving when I vacated and paid my bills. I told them if they turn this in on my credit report, I will sue them and that is my intent too...

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Price Affordability
1.6 (24 reviews)
1.7 (22 reviews)
Reviewer's quote

They are running a bait and switch scam where they will give you a decent price to begin with and then increase your rate every 6 months. They have hit me with 2 increases and each time I asked to get it straightened out they have denied it. I even switched units to try to save money(supposedly)...

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...Including how everyone else raises their prices after 6 months but they hold off for a year! What is that?? Ive rented from big name storage places and never had my rent raised! The letter about the rent increase was a plead to understand how THEIR costs have increased so...

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Simply Self Storage and Prime Storage Group Pros and Cons

Pros
  • Staff is friendly and nice to me
  • Location
  • Clean
  • Site was nice
  • Close to my house
  • Staff on site is very nice
Cons
  • Would not recommend
  • Employees and management deceitfulness and attitude
  • Stuff being stolen
  • Very poor customer service
  • Poor customer service
  • Billing

Simply Self Storage and Prime Storage Group Most Positive Reviews

Top rated reviews
5

My experience thus far is excellent. Matt Lemons is amazing. Due to my busy work schedule, I forgot to call about my...

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5

No one answerd the phone

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5

I need next week to pay my unit

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4.8

The representative was very helpful and understanding. This pandemic has a lot of us in a frenzy, but her kind words...

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Simply Self Storage and Prime Storage Group Most Critical Reviews

Lowest rated reviews
1

Eight months of prepaid rent on two storage units are being kept on a month to month lease agreement. This company is...

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1

I BOUGHT A UNIT AT STORAGESTUFF.BID AUCTION AND FOUND DIFFERENT FAMILE'S PICTURES, GARBAGE, BILLS ETC. I FINALLY GOT...

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1

simply self storage bought the uncle bobs storage I had rented at for 3 years,first rent was raised,then no one ever in...

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1

I'm a loyal customer of 4 yrs. I have paid my bill in advance for yrs. On my last payment there manager told me I was...

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Simply Self Storage and Prime Storage Group Latest Reviews

Recent published reviews
1

DO NOT RENT FROM THIS LOCATION!
They are negligent and dont keep the property secure. Lazy people work here and dont take...

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1

Since this company took over this storage unit they dont properly control climate and in a month of their ownership a...

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No votes

I need to talk to someone immediately my contact info is 859 620-2819 Michael Reid

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1.2

The prime storage in whittensville ,ma where for two years I had a unit in the two years I've had that unit about 40...

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Simply Self Storage and Prime Storage Group Products and Services

Most reviewed product and services
  • Simply Self Storage Storage Unit (19 reviews)
  • Simply Self Storage Customer Care (7 reviews)
  • Prime Storage Group Storage Unit (16 reviews)
  • Prime Storage Group Self-storage Storage Unit (11 reviews)
  • Prime Storage Group Customer Care (6 reviews)