PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Public Storage and Prime Storage Group as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Public Storage
Prime Storage Group

Public Storage and Prime Storage Group Overview

Total reviews 1332 115
Company responses 0 0
Issues resolved 13 0

Public Storage and Prime Storage Group Consumer Ratings

Rank
105 out of 600 in Moving and Storage category
126 out of 600 in Moving and Storage category
Customer service
93 in category
95 in category
Product or Service Quality
79 in category
81 in category
Price Affordability
110 in category
127 in category
Reliability
77 in category
92 in category

Public Storage and Prime Storage Group Rating Details

Customer service
1.5
(556 reviews)
1.4
(63 reviews)
Reviewer's quote

Very unprofessional! No customer service # to speak to a live representative! Very Disappointed of service, I have had a storage unit with public storage for 11years! This is not good! Very unprofessional! Not happy with this service at all! Needed to remove items due to the roof caving in and...

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...Tried calling customer service theres no answer and your only option is to leave a message. Worst storage facility Ive ever used. Will be getting a new company asap..

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Product or Service Quality
1.7
(494 reviews)
1.6
(55 reviews)
Reviewer's quote

...Repeated calls to their customer service trying to find out when it would be accessible, and then for a refund were essentially ignored. They get you to store your stuff and then drastically raise rates - I get that that is their business model - but refusing the refund is beyond the pale..

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Customer service representative was great. Its the two employees at the actual site that are the problem. I reached the Storage facility and the two employees that were there did not let enter...

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Price Affordability
1.6
(450 reviews)
1.5
(55 reviews)
Reviewer's quote

...The price was elevated. Tried to call Corporate office in CA. I pay my bill the same date each month and late fees are charged every month...

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They don't send a notification of price increase. This is the second time they have done this. When it was King Arthur's got a notification all the time...

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Reliability
1.4
(430 reviews)
1.2
(52 reviews)
Reviewer's quote

I was absolutely 3 minutes late attempting to get out of the gate at between two and three minutes after 9:00 and I called the 800 after hours gate number and got no response while waiting on hold the entire time until 9 minutes before 10:00 and for the next several days I got harassing emails and...

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They lied on the phone wouldn't honor the move in special . Overall very bad experience. The staff tried sending me a email saying they were auctioning off my stuff because of there mess up

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Public Storage and Prime Storage Group Pros and Cons

Pros
  • Location
  • Easy access
  • Customer service and price at begining
  • Close to my house
  • Site was nice
  • Convenient unit preferred unit
Cons
  • Customer service
  • Fees
  • Price increase
  • Very poor customer service
  • Poor customer service
  • Fees

Public Storage and Prime Storage Group Most Positive Reviews

Top rated reviews
5

Oh my God Public Storage on Clearview Parkway in Metairie Louisiana has an outstanding on site property manager I was...

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5

This facility was affordable to park a boat at, did not have any problems utilizing the space for 1 year. The people in...

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5

I have a unit at Public Storage and lost my job at the same time, but was able to obtain new employment. However, I had...

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4.8

The representative was very helpful and understanding. This pandemic has a lot of us in a frenzy, but her kind words...

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Public Storage and Prime Storage Group Most Critical Reviews

Lowest rated reviews
1

I FOUND OUT AFTER THEY HAD PUT My name IN THE NEWSPAPER FOR AUCTIONING MY STORAGE UNIT. I WASN'T EVEN 30 DAYS LATE. I...

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1

They lied on the phone wouldn't honor the move in special . Overall very bad experience. The staff tried sending me a...

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1

Every thing is still the same, Nothing has changed. I will not except that 2 cent offer that was offered. Public...

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1

Been out of work because of CO-VID and this company was informed. When I started working again, I offered to pay $200...

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Public Storage and Prime Storage Group Latest Reviews

Recent published reviews
No votes

Hi my name is Terra Blackwell. C033 at the happy valley Oregon location. I. Desperate to have someone from public...

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1

They bought out my storage building unit. Pay by the year it's convenient for me. I'm going to take him to small claims...

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No votes

I am complaining because the Property Manager named Jay Johnson called me on March 24, 2024 at 2:46 p.m. for the third...

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1

This facility is a joke. I had a rent increase of over $30 before six months Elevators are always broken. The door to...

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