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Priceline

Travel Agencies
  • 5 ISSUES RESOLVED
  • 1129 TOTAL REVIEWS
  • $240K CLAIMED LOSSES
  • $429 AVERAGE LOSS
1.3
Customer service
Exchange, Refund and Cancellation Policy
Website
Staff
Discounts and Special Offers
  • Price 3
  • Complete dishonest business model 3
  • Chat feature 3
  • Ease of booking 2
  • Your people were friendly and patient 1

Customers don't like

  • Horrible customer service64
  • Did not receive refund18
  • Given the runaround9
  • Poor phone service7
  • Failure to disclose and resolve6
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Vrbo

Travel Agencies
  • 1 ISSUES RESOLVED
  • 22 TOTAL REVIEWS
  • $18K CLAIMED LOSSES
  • $2.3K AVERAGE LOSS
1.8
Customer service
Exchange, Refund and Cancellation Policy
Website
Staff
Discounts and Special Offers
  • Location 1
  • Honest company 1
  • Caymans 1

Customers don't like

  • Service fee fraud1
  • Instructions on how to cancel1
  • Honesty1
  • Customer service and company policies1
  • Cleanliness1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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