PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Priceline and Value Place as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Priceline
Value Place

Priceline and Value Place Overview

Total reviews 2080 88
Company responses 0 0
Issues resolved 9 0

Priceline and Value Place Consumer Ratings

Rank
124 out of 569 in Travel Agencies category
214 out of 1186 in Hotels and Resorts category
Customer service
97 in category
160 in category
Exchange, Refund and Cancellation Policy
85 in category
148 in category
Website
117 in category
160 in category
Price Affordability
117 in category
209 in category

Priceline and Value Place Rating Details

Customer service
1.2 (650 reviews)
1.4 (54 reviews)
Reviewer's quote

Im very upset that my military discount was not put on ,as well I was not able Customer service representative communicate with me which had bad customer service not helpful at allCalling people are not understanding As well as the sitting on the site and then they did not put one of the people is...

Read full review

...Sorry bad complaint but this company can really use better customer service..

Read full review
Exchange, Refund and Cancellation Policy
1.2 (577 reviews)
1.3 (41 reviews)
Reviewer's quote

...They dont care at all 5-10 business days to refund to my payment method and I can purchase another flight to go home. What a totally *** company to have this policy during Covid while literally everyone is struggling. Basically you just stole $112...

Read full review

They didn't do anything to fix the problem and tell at the last two nights we stayed there and they only refunded me $102 because the manager wasn't there the whole week to refund us for the 8 days so they only refunded us for the last two nights we stayed there. I am not happy with this issue I...

Read full review
Website
1.6 (539 reviews)
2 (48 reviews)
Reviewer's quote

...I expect to have the price that was quoted on your website 11/26/2020 139. 00 per day at the Vino Belo Resort. Napa California..

Read full review

...My Room#301 Client ID#14509 and Value place Miami (HOMESTEAD)2750 NE 8th ST,Homestead, FL 33033 phone: 305-245-**** I am very upset I am leaving this place about 5th week now,I found website cheap price per night $56 dollar and for 4 days total give me $224. 00 and taxes fees $29. 13 total:$253...

Read full review
Price Affordability
1.9 (517 reviews)
1.9 (45 reviews)
Reviewer's quote

The cancellation fee is more than the price of the room. This is ridiculous. I was not a pissed customer before but I am now!..

Read full review

They rip ppl off one week u pay one price next week could up to 100 more. Front desk is rude. The place cant keep help dirty hallways...

Read full review

Priceline and Value Place Pros and Cons

Pros
  • Price
  • Good deals but mesleading
  • Complete dishonest business model
  • Location
  • Staff other than front desk
  • Staff
Cons
  • Horrible customer service
  • Did not receive refund
  • Given the runaround
  • Poor conditions
  • Poor mentality manager
  • Management harassment

Priceline and Value Place Most Positive Reviews

Top rated reviews
5

Priceline Travel Insurance is really joke, i will not get any more that insurance, they are asking 5 different document...

Read full review
5

Told my friend she was not allowed to breast feed unless she was in her room in Florida there a law saying u can breast...

Read full review
5

Trying a reservation ticket but they saying my Address is wrong . It's not wrong. My email either is wrong . Aldo my...

Read full review
5

Have stayed at this establishment for a month in Kansas City and night clerk was trying to say that Kansas City has an...

Read full review

Priceline and Value Place Most Critical Reviews

Lowest rated reviews
1

I can't believe it. I used the bid function and checked the areas that I wanted to stay it. When I bid, up popped the...

Read full review
1

had a reservation for VP in Fairfield, OH for 219.99 a week for 3 weeks. been staying here for 4wks prior. went down a...

Read full review
1

We recently booked a vacation package through Priceline: Hotel, Airline, and Rental Car. You see the price for the packa...

Read full review
1

KEN COZIER, the large statured african-american man working the front desk but reported to be the manager...poses a real...

Read full review

Priceline and Value Place Latest Reviews

Recent published reviews
No votes

You are trying to rely on AI for communication. It does not work! I am having the same problem with other companies....

Read full review
1.7

Called from the highway to confirm my reservation ( 9:23am) told the staff we had been driving all night and wanted to...

Read full review
1

I booked a flight for 1/20/2020 from Jacksonville, Florida to Cincinnati, Ohio with one stop/layover Charlotte, North...

Read full review
No votes

Tried calling complaint line number is NOW a Hispanic call center

Read full review

Priceline and Value Place Products and Services

Most reviewed product and services
  • Priceline Room Booking (253 reviews)
  • Priceline Flight Booking (159 reviews)
  • Priceline Car Rental Booking (105 reviews)
  • Value Place Manager (16 reviews)
  • Value Place Room (15 reviews)
  • Value Place Sanitary Conditions (7 reviews)