PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Priceline and Value Place as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Priceline
Value Place

Priceline and Value Place Overview

Total reviews
1372
88
Company responses
0
0
Issues resolved
6
0

Priceline was first mentioned on PissedConsumer on Jul 15, 2007 and since then this brand received 1372 reviews. It is 1284 reviews more than Value Place received since Jun 7, 2012.

Priceline and Value Place Consumer Ratings

Rank
122 out of 667 in Travel Agencies category
196 out of 1802 in Hotels and Resorts category
Customer service
94 in category
153 in category
Exchange, Refund and Cancellation Policy
78 in category
129 in category
Staff
95 in category
175 in category

Priceline and Value Place Rating Details

Customer service
1.2 (380 reviews)
1.4 (54 reviews)
Reviewer's quote

...International Customer Service cannot transfer back to USA. 4. SCAM company, lesson learned..

Tykia

...Sorry bad complaint but this company can really use better customer service..

PissedConsumer934462
Exchange, Refund and Cancellation Policy
1.1 (338 reviews)
1.3 (41 reviews)
Reviewer's quote

...Tried to call in to cancel, and they told me the cancellation fee is basically the price of the hotel room. I will never be using Priceline again..

Kenny H

They didn't do anything to fix the problem and tell at the last two nights we stayed there and they only refunded me $102 because the manager wasn't there the whole week to refund us for the 8 days so they only refunded us for the last two nights we stayed there. I am not happy with this issue I...

PissedConsumer882761
Staff
1.3 (310 reviews)
1.6 (53 reviews)
Reviewer's quote

I wanted to book a hotel on Staff travel, found out later it is priceline. It put the number of people in the room at 20, not 2. I tried again...

Terasa A

Called from the highway to confirm my reservation ( 9:23am) told the staff we had been driving all night and wanted to know if we could check in once we arrived. Got to the motel @ 11:38 and was told that I had to wait until 3pm to check in. This is the second time I have an issue trying to check...

Michael M

Priceline and Value Place Pros and Cons

Pros
  • Complete dishonest business model
  • Price
  • Website
  • Location
  • Staff other than front desk
  • Staff
Cons
  • Horrible customer service
  • Did not receive refund
  • Given the runaround
  • Poor conditions
  • Poor mentality manager
  • Management harassment

Priceline and Value Place Most Positive Reviews

Top rated reviews
5

Priceline Travel Insurance is really joke, i will not get any more that insurance, they are asking 5 different document...

5

Told my friend she was not allowed to breast feed unless she was in her room in Florida there a law saying u can breast...

Priceline and Value Place Most Critical Reviews

Lowest rated reviews
1

I can't believe it. I used the bid function and checked the areas that I wanted to stay it. When I bid, up popped the...

1

had a reservation for VP in Fairfield, OH for 219.99 a week for 3 weeks. been staying here for 4wks prior. went down a...

Priceline and Value Place Latest Reviews

Recent published reviews

I've tried to confirm reservation 3 times. It is not giving me confirmation code

Read all 1372 reviews
1.6

Called from the highway to confirm my reservation ( 9:23am) told the staff we had been driving all night and wanted to...

Read all 88 reviews

Priceline and Value Place Products and Services

Most reviewed product and services
  • Priceline Room Booking (155 reviews)
  • Priceline Flight Booking (138 reviews)
  • Priceline Car Rental Booking (68 reviews)
  • Value Place Manager (16 reviews)
  • Value Place Room (15 reviews)
  • Value Place Customer Care (14 reviews)