PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Travelocity and Priceline as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Travelocity
Priceline

Travelocity and Priceline Overview

Total reviews
647
1324
Company responses
0
0
Issues resolved
0
6

Priceline was first mentioned on PissedConsumer on Jul 15, 2007 and since then this brand received 1324 reviews. It is 677 reviews more than Travelocity received since Feb 25, 2008.

Travelocity and Priceline Consumer Ratings

Rank
118 out of 696 in Travel Agencies category
121 out of 696 in Travel Agencies category
Website
96 in category
97 in category
Customer service
111 in category
93 in category
Staff
100 in category
96 in category

According to consumer ratings and reviews, Travelocity ranks 3 points higher in the Travel Agencies category than Priceline. People gave Travelocity 1.7 stars for Website criterion in Travel Agencies category and it is 144 points higher than the worst rated brand in this category. At the same time, Priceline was rated 1.7 stars for Website criterion in this category and it is 143 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Priceline has a higher rating than Travelocity. Regarding Staff criterion, consumers gave Travelocity 1.2 stars and it is 58% greater than other in category. Priceline however was rated 1.3 stars and it is 60% greater than other in category.

Travelocity and Priceline Rating Details

Website
1.7 (132 reviews)
1.7 (298 reviews)
Reviewer's quote

I tried to cancel it on the website but it kept telling me that there were no rooms available. So I called to see if they could help me, the lady on the phone after a back and fourth conversation stating that if i already have a room why can;t i just cancel 1 day well she finally agreed to call the...

Antigone B

I like this website not only because of the multiple options that gives you to choose your airplane ticket, but I don't know why I also like its design. It's friendlier and its not so visually overwhelming..

Aleysha
Customer service
1.1 (132 reviews)
1.2 (371 reviews)
Reviewer's quote

...Worse customer service anywhere..

PissedConsumer1715384

Quoted price was not honored was over charged given a runaround to try to straiten out there customer service is a joke . they booked a hotel for me and left me stuck at airport for 10 hours had to rent another car from different car from diff rental co to get to hotel . Called many times to...

Arthur L
Staff
1.2 (122 reviews)
1.3 (298 reviews)
Reviewer's quote

...When my employee arrived at Alamo car rental at the Dallas Airport Alamo staff tried to get him to purchase car insurance. My employee told them he did not need it due to us paying Travelocity for it in our package. When my employee returned the car he owed $37...

John J

I wanted to book a hotel on Staff travel, found out later it is priceline. It put the number of people in the room at 20, not 2. I tried again...

Terasa A

Travelocity and Priceline Pros and Cons

Pros
  • Will never use again
  • E-mail confirmation
  • Website
  • Complete dishonest business model
  • Price
  • Website
Cons
  • Poor customer service
  • Outright lies
  • Huge hassle
  • Horrible customer service
  • Did not receive refund
  • Given the runaround

Travelocity and Priceline Most Positive Reviews

Top rated reviews
4.2

I get it, the weather is bad this winter. So hire more cust. service reps! A hold time of one hour is not acceptable....

5

Priceline Travel Insurance is really joke, i will not get any more that insurance, they are asking 5 different document...

Travelocity and Priceline Most Critical Reviews

Lowest rated reviews
1

I used Travelocity to book a reservation with one of their "recommended" hotels, the Capital Inn & Suites located...

1

I can't believe it. I used the bid function and checked the areas that I wanted to stay it. When I bid, up popped the...

Travelocity and Priceline Latest Reviews

Recent published reviews

I booked my flight yet I have not received an email with my itinerary also I don't know if my booking has been confirmed

Read all 647 reviews
1

Used Priceline to secure car rental. Rental was assigned to Avis, and due to a change in plans I went to get rental car...

Read all 1324 reviews

Travelocity and Priceline Products and Services

Most reviewed product and services
  • Travelocity Flight Booking (137 reviews)
  • Travelocity Customer Care (48 reviews)
  • Travelocity Room Booking (30 reviews)
  • Priceline Room Booking (149 reviews)
  • Priceline Flight Booking (134 reviews)
  • Priceline Car Rental Booking (64 reviews)