PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Travelocity and Priceline as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Travelocity
Priceline

Travelocity and Priceline Overview

Total reviews
797
1531
Company responses
0
0
Issues resolved
1
8

Travelocity and Priceline Consumer Ratings

Rank
115 out of 547 in Travel Agencies category
131 out of 547 in Travel Agencies category
Customer service
113 in category
99 in category
Website
103 in category
107 in category
Exchange, Refund and Cancellation Policy
78 in category
90 in category
Product or Service Quality
89 in category
92 in category

Travelocity and Priceline Rating Details

Customer service
1.1 (196 reviews)
1.2 (440 reviews)
Reviewer's quote

...Travelocity has no method to redeem our ecredit on their website and clearly their customer service reps are incapable of booking a flight..

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...I am caught in a customer service loop. They are currently stating that the reservation is non-refundable. How are we supposed to stay at a hotel that is closed? Why is this considered non refundable?..

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Website
1.6 (186 reviews)
1.6 (366 reviews)
Reviewer's quote

...The message on their website says I can't cancel until 72 hrs before my flight. There is no way to speak to a agent to discuss this with..

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...In my own opinion, Priceline does not want to take any responsibilities, I've for proof Priceline website doesn't provide any Refund Options; although the U. S. Department of Transportation ordered to refund customers who had cancelled their trip due to COVID-19...

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Exchange, Refund and Cancellation Policy
1.2 (168 reviews)
1.1 (390 reviews)
Reviewer's quote

I finally get an email to cancel and follow its instructions with relief that the trip is going to be canceled and refunded. Only to start receiving several other emails to cancel again and again and again - instead of have just one CANCEL button, they try to make it more difficult so that you miss...

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...now the Priceline rep is saying that because they can't reach a manager that I don't get a refund...

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Product or Service Quality
1.3 (161 reviews)
1.3 (270 reviews)
Reviewer's quote

...This is not service. This is avoiding customers. Should be reported to Department of Transpartation..

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:angry: can't get in contact with no customer service..

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Travelocity and Priceline Pros and Cons

Pros
  • Will never use again
  • E-mail confirmation
  • Website
  • Price
  • Complete dishonest business model
  • Website
Cons
  • Poor customer service
  • Long wait times on phone
  • Cant get anyone on the phone
  • Horrible customer service
  • Did not receive refund
  • Given the runaround

Travelocity and Priceline Most Positive Reviews

Top rated reviews
4.8

, Loveland, CO, aint. #752596552922.To cancel a RESVATION- 3/18-3/20 at the wingate byWyndham LovelandYour services ,...

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5

Priceline Travel Insurance is really joke, i will not get any more that insurance, they are asking 5 different document...

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4.7

Just want to know when my account will be credited back the $308

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5

Trying a reservation ticket but they saying my Address is wrong . It's not wrong. My email either is wrong . Aldo my...

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Travelocity and Priceline Most Critical Reviews

Lowest rated reviews
1

I used Travelocity to book a reservation with one of their "recommended" hotels, the Capital Inn & Suites located...

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1

I can't believe it. I used the bid function and checked the areas that I wanted to stay it. When I bid, up popped the...

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1


NEVER USE TRAVELOCITY!!!!!!!!!!!!!!!!!!!!!!!!!!!

SO BAD I DONT EVEN WANT TO TALK ABOUT IT!!!!!!!!!!!!! I HAVE BEEN PLA...

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1

We recently booked a vacation package through Priceline: Hotel, Airline, and Rental Car. You see the price for the packa...

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Travelocity and Priceline Latest Reviews

Recent published reviews
No votes

No response from Travelocity and I am unable to get into your site to continue working on this. ??

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No votes

saying my card is declined

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No votes

We purchased travel guard insurance from Travelocity for a planned trip which had to be cancelled due to the virus.
Since...

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1

On the final step of booking a rental car I thought would be $37, a pop up window announced the price would now be $123...

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Travelocity and Priceline Products and Services

Most reviewed product and services
  • Travelocity Flight Booking (147 reviews)
  • Travelocity Customer Care (60 reviews)
  • Travelocity Room Booking (43 reviews)
  • Priceline Room Booking (182 reviews)
  • Priceline Flight Booking (143 reviews)
  • Priceline Car Rental Booking (76 reviews)