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Priceline

Travel Agencies
  • 5 ISSUES RESOLVED
  • 1036 TOTAL REVIEWS
  • $230K CLAIMED LOSSES
  • $433 AVERAGE LOSS
1.3
Customer service
Exchange, Refund and Cancellation Policy
Website
Staff
Discounts and Special Offers
  • Not a thing to like 6
  • Chat feature 3
  • Price 3
  • Ease of booking 2
  • Good deals but mesleading 1

Customers don't like

  • Did not receive refund18
  • Given the runaround7
  • Customer service6
  • Poor phone service6
  • Stole my money4
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Travelocity

Travel Agencies
  • 0 ISSUES RESOLVED
  • 576 TOTAL REVIEWS
  • $220K CLAIMED LOSSES
  • $836 AVERAGE LOSS
1.4
Customer service
Exchange, Refund and Cancellation Policy
Website
Staff
Discounts and Special Offers
  • Will never use again 11
  • E-mail confirmation 3
  • Prices 3
  • Website 3
  • Nice customer service people 1

Customers don't like

  • Poor customer service10
  • Huge hassle5
  • Outright lies5
  • Long wait times on phone4
  • Practices2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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