PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Priceline and Travelocity as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Priceline
Travelocity

Priceline and Travelocity Overview

Total reviews
1373
655
Company responses
0
0
Issues resolved
6
0

Priceline was first mentioned on PissedConsumer on Jul 15, 2007 and since then this brand received 1373 reviews. It is 718 reviews more than Travelocity received since Feb 25, 2008.

Priceline and Travelocity Consumer Ratings

Rank
122 out of 667 in Travel Agencies category
118 out of 667 in Travel Agencies category
Customer service
94 in category
110 in category
Exchange, Refund and Cancellation Policy
78 in category
86 in category
Staff
95 in category
101 in category

According to consumer ratings and reviews, Travelocity ranks 4 points higher in the Travel Agencies category than Priceline. People gave Priceline 1.2 stars for Customer service criterion in Travel Agencies category and it is 164 points higher than the worst rated brand in this category. At the same time, Travelocity was rated 1.1 stars for Customer service criterion in this category and it is 148 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Travelocity has a higher rating than Travelocity. Regarding Staff criterion, consumers gave Priceline 1.3 stars and it is 63% greater than other in category. Travelocity however was rated 1.2 stars and it is 61% greater than other in category.

Priceline and Travelocity Rating Details

Customer service
1.2 (380 reviews)
1.1 (135 reviews)
Reviewer's quote

...International Customer Service cannot transfer back to USA. 4. SCAM company, lesson learned..

Tykia

...Travelocity horrible customer service . I dialed direct hotel tried to connect girl she wouldnt let me just kept saying oh I cant get through lies scams disgusted..

Stefanos
Exchange, Refund and Cancellation Policy
1.1 (338 reviews)
1.1 (110 reviews)
Reviewer's quote

...Tried to call in to cancel, and they told me the cancellation fee is basically the price of the hotel room. I will never be using Priceline again..

Kenny H

...I bought the cancellation policy and was told the policy is for medical emergency only. Bottom line is they would not switch my flight to two days later nor would they refund any money. They did tell me that I could purchase another flight for full price...

ELIZABETH B
Staff
1.3 (310 reviews)
1.2 (123 reviews)
Reviewer's quote

I wanted to book a hotel on Staff travel, found out later it is priceline. It put the number of people in the room at 20, not 2. I tried again...

Terasa A

...When my employee arrived at Alamo car rental at the Dallas Airport Alamo staff tried to get him to purchase car insurance. My employee told them he did not need it due to us paying Travelocity for it in our package. When my employee returned the car he owed $37...

John J

Priceline and Travelocity Pros and Cons

Pros
  • Complete dishonest business model
  • Price
  • Website
  • Will never use again
  • E-mail confirmation
  • Website
Cons
  • Horrible customer service
  • Did not receive refund
  • Given the runaround
  • Poor customer service
  • Outright lies
  • Huge hassle

Priceline and Travelocity Most Positive Reviews

Top rated reviews
5

Priceline Travel Insurance is really joke, i will not get any more that insurance, they are asking 5 different document...

4.2

I get it, the weather is bad this winter. So hire more cust. service reps! A hold time of one hour is not acceptable....

Priceline and Travelocity Most Critical Reviews

Lowest rated reviews
1

I can't believe it. I used the bid function and checked the areas that I wanted to stay it. When I bid, up popped the...

1

I used Travelocity to book a reservation with one of their "recommended" hotels, the Capital Inn & Suites located...

Priceline and Travelocity Latest Reviews

Recent published reviews

I Need help booking a trip please

Read all 1373 reviews

we booked Puerto Rico and got stuck in the largest earthquakes in history there. We contacted Travelocity numerous...

Read all 655 reviews

Priceline and Travelocity Products and Services

Most reviewed product and services
  • Priceline Room Booking (155 reviews)
  • Priceline Flight Booking (138 reviews)
  • Priceline Car Rental Booking (68 reviews)
  • Travelocity Flight Booking (138 reviews)
  • Travelocity Customer Care (49 reviews)
  • Travelocity Room Booking (30 reviews)