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Priceline

Travel Agencies
  • 5 ISSUES RESOLVED
  • 1156 TOTAL REVIEWS
  • $250K CLAIMED LOSSES
  • $436 AVERAGE LOSS
1.3
Customer service
Exchange, Refund and Cancellation Policy
Website
Staff
Discounts and Special Offers
  • Price 3
  • Complete dishonest business model 3
  • Chat feature 3
  • Ease of booking 2
  • Your people were friendly and patient 1

Customers don't like

  • Horrible customer service64
  • Did not receive refund18
  • Given the runaround9
  • Poor phone service7
  • Failure to disclose and resolve7
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Travelocity

Travel Agencies
  • 0 ISSUES RESOLVED
  • 592 TOTAL REVIEWS
  • $230K CLAIMED LOSSES
  • $835 AVERAGE LOSS
1.4
Customer service
Exchange, Refund and Cancellation Policy
Website
Staff
Discounts and Special Offers
  • Will never use again 12
  • Website 3
  • Prices 3
  • E-mail confirmation 3
  • Nice customer service people 1

Customers don't like

  • Poor customer service31
  • Outright lies5
  • Huge hassle5
  • Long wait times on phone4
  • Practices3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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