PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about SnapTravel and Priceline as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

SnapTravel
Priceline

SnapTravel and Priceline Overview

Total reviews 431 1916
Company responses 0 0
Issues resolved 1 9

SnapTravel and Priceline Consumer Ratings

Rank
137 out of 580 in Travel Agencies category
121 out of 580 in Travel Agencies category
Customer service
103 in category
90 in category
Exchange, Refund and Cancellation Policy
87 in category
81 in category
Website
115 in category
102 in category
Product or Service Quality
89 in category
85 in category

SnapTravel and Priceline Rating Details

Customer service
1.2 (177 reviews)
1.2 (591 reviews)
Reviewer's quote

Your customer service is nonexistent. Last time we book though you..

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The artificial intelligence would not let me speak to a customer service rep to correct the last name on a reservation. Not even an option. They had my tickets confirmed and hung up on me..

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Exchange, Refund and Cancellation Policy
1.1 (171 reviews)
1.2 (523 reviews)
Reviewer's quote

...Trying to get a refund. All the money I had was put into the booking for this hotel now I am completely screwed..

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...I told them had to leave tonight and needed refund off card. I was told to call Priceline. Had to wait for call back...

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Website
1.4 (159 reviews)
1.6 (484 reviews)
Reviewer's quote

you guys website sucks you can't I don't understand why you have prices up there that when you push it it doesn't even add up to what you guys are trying to charge and then it's like you guys don't even have a real customer service to sit here and get in touch with y'all that is very very...

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...It did not say anything on the website. I was stuck at the airport. Priceline charged me for a cancellation but agreed to refund my funds not immediately...

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Product or Service Quality
1.3 (155 reviews)
1.3 (408 reviews)
Reviewer's quote

...website pissed consumers what the status is now I have you guys are making this difficult on purpose okay I don't appreciate it and I will never use your service again if you don't give me the full refund I'm going to go to the top I'm going to contact the attorney General okay nobody ever gave me a warning about this nothing you guys are making me sick I just buried my mother and I'm getting really sick and tired of it you guys have no class...

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After talking with 12 different customer service reps and spending countless hours waiting to speak to someone for the past 4 months, I have gotten nowhere. The second to last person I spoke to, Cindy, seemed to be able to help me. She told me she would go directly to the site and put in a request...

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SnapTravel and Priceline Pros and Cons

Pros
  • No pros
  • Thieves
  • Lower prices at times
  • Price
  • Complete dishonest business model
  • Good deals but mesleading
Cons
  • Very poor customer problem resolution
  • Cutomer service
  • Customer service isnt good
  • Horrible customer service
  • Did not receive refund
  • Given the runaround

SnapTravel and Priceline Most Positive Reviews

Top rated reviews
5

Cant find my booking reservations for the hotel here

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5

Priceline Travel Insurance is really joke, i will not get any more that insurance, they are asking 5 different document...

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5

We checked two day early, and we were supposed to get a refund i was wondering can someone tell me what's going on...

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5

Trying a reservation ticket but they saying my Address is wrong . It's not wrong. My email either is wrong . Aldo my...

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SnapTravel and Priceline Most Critical Reviews

Lowest rated reviews
1

They have one rate until you click the link then its a few dollars more. At first I thought I just misread it the first...

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1

I can't believe it. I used the bid function and checked the areas that I wanted to stay it. When I bid, up popped the...

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1

Horrible took money out of my account and wont return it

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1

We recently booked a vacation package through Priceline: Hotel, Airline, and Rental Car. You see the price for the packa...

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SnapTravel and Priceline Latest Reviews

Recent published reviews
No votes

Didn't want to be quarantined for 14 days

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No votes
No votes

Didn't want to be quarantined for 14 days

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No votes

SnapTravel and Priceline Products and Services

Most reviewed product and services
  • Snaptravel Room Booking (82 reviews)
  • Snaptravel Holiday Inn Room Booking (7 reviews)
  • Snaptravel Best Western Room Booking (1 review)
  • Priceline Room Booking (239 reviews)
  • Priceline Flight Booking (153 reviews)
  • Priceline Car Rental Booking (98 reviews)