PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Priceline and Silverleaf Resorts as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Priceline
Silverleaf Resorts

Priceline and Silverleaf Resorts Overview

Total reviews
1372
1053
Company responses
0
59
Issues resolved
6
2

Priceline was first mentioned on PissedConsumer on Jul 15, 2007 and since then this brand received 1372 reviews. It is 319 reviews more than Silverleaf Resorts received since Mar 13, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Priceline customer support team and Silverleaf Resorts customer service.

Priceline and Silverleaf Resorts Consumer Ratings

Rank
122 out of 667 in Travel Agencies category
172 out of 1802 in Hotels and Resorts category
Customer service
94 in category
115 in category
Exchange, Refund and Cancellation Policy
78 in category
124 in category
Staff
95 in category
92 in category

Priceline and Silverleaf Resorts Rating Details

Customer service
1.2 (380 reviews)
1.6 (243 reviews)
Reviewer's quote

...International Customer Service cannot transfer back to USA. 4. SCAM company, lesson learned..

Tykia

...I call customer service to cancel and they say well there's nothing we can do to help...

Marlon M
Exchange, Refund and Cancellation Policy
1.1 (338 reviews)
1.4 (226 reviews)
Reviewer's quote

...Tried to call in to cancel, and they told me the cancellation fee is basically the price of the hotel room. I will never be using Priceline again..

Kenny H

...While my husband was gone, Jeremy tried make a decision to go against my husband and our ministry's policy and sign up to upgrade. I told him I would not do that. When my husband came back we were 2 hours in and told Jeremy we were leaving...

Cindy H
Staff
1.3 (310 reviews)
2 (221 reviews)
Reviewer's quote

I wanted to book a hotel on Staff travel, found out later it is priceline. It put the number of people in the room at 20, not 2. I tried again...

Terasa A

...I even took cockroach from my unit to the staff meeting. But nothing done about it. Today, 5-4-18...

Matthew D

Priceline and Silverleaf Resorts Pros and Cons

Pros
  • Complete dishonest business model
  • Price
  • Website
  • Locations
  • Location
  • Spending time there with family and friends
Cons
  • Horrible customer service
  • Did not receive refund
  • Given the runaround
  • Breach of contract
  • Not delivered what was said
  • That now we have to get attorney against silverleaf

Priceline and Silverleaf Resorts Most Positive Reviews

Top rated reviews
5

Priceline Travel Insurance is really joke, i will not get any more that insurance, they are asking 5 different document...

5

They change a lot of promises and rules that change the way we use our vacations.

Priceline and Silverleaf Resorts Most Critical Reviews

Lowest rated reviews
1

I can't believe it. I used the bid function and checked the areas that I wanted to stay it. When I bid, up popped the...

1

Where do I begin? I wish we had read the reviews before we made the *** decision to show up to one of their long meeting...

Priceline and Silverleaf Resorts Latest Reviews

Recent published reviews

I've tried to confirm reservation 3 times. It is not giving me confirmation code

Read all 1372 reviews

Bought a timeshare in the 90's with endless escape vacations and Orange Lake(the new owners) took it away. This is why...

Read all 1053 reviews

Priceline and Silverleaf Resorts Products and Services

Most reviewed product and services
  • Priceline Room Booking (155 reviews)
  • Priceline Flight Booking (138 reviews)
  • Priceline Car Rental Booking (68 reviews)
  • Silverleaf Resorts Vacation Ownership (276 reviews)
  • Silverleaf Resorts Holiday Inn Vacation Ownership (36 reviews)
  • Silverleaf Resorts Customer Care (32 reviews)