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Priceline

Travel Agencies
  • 5 ISSUES RESOLVED
  • 1055 TOTAL REVIEWS
  • $230K CLAIMED LOSSES
  • $430 AVERAGE LOSS
1.3
Customer service
Exchange, Refund and Cancellation Policy
Website
Staff
  • Not a thing to like 6
  • Chat feature 3
  • Price 3
  • Complete dishonest business model 2
  • Ease of booking 2

Customers don't like

  • Did not receive refund18
  • Horrible customer service9
  • Given the runaround7
  • Poor phone service6
  • Agents unwilling to help5
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Riu

Hotels and Resorts
  • 0 ISSUES RESOLVED
  • 25 TOTAL REVIEWS
  • $17K CLAIMED LOSSES
  • $1.9K AVERAGE LOSS
1.9
Customer service
Exchange, Refund and Cancellation Policy
Website
Staff
  • Buffet 1
  • Food 1
  • Location 1
  • Spa 1
  • View from the room 1

Customers don't like

  • Management3
  • Food2
  • Customer service1
  • Such as wrong prices or food not on offer but on the menus1
  • Room was damp1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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