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Priceline

Hotels and Resorts
  • 4 ISSUES RESOLVED
  • 991 TOTAL REVIEWS
  • $220K CLAIMED LOSSES
  • $434 AVERAGE LOSS
1.3
Customer service
Exchange, Refund and Cancellation Policy
Website
Staff
Location
  • Not a thing to like 5
  • Worst 4
  • Chat feature 3
  • Price 3
  • Ease of booking 2

Customers don't like

  • Horrible customer service35
  • Did not receive refund30
  • Given the runaround15
  • Poor phone service12
  • Stole my money12
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Riu

Hotels and Resorts
  • 0 ISSUES RESOLVED
  • 22 TOTAL REVIEWS
  • $17K CLAIMED LOSSES
  • $1.9K AVERAGE LOSS
1.9
Customer service
Exchange, Refund and Cancellation Policy
Website
Staff
Location
  • Buffet 1
  • Food 1
  • Location 1
  • Spa 1
  • View from the room 1

Customers don't like

  • Customer service5
  • Management4
  • Food3
  • Rooms3
  • Supervisory call centre1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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