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Priceline

Travel Agencies
  • 5 ISSUES RESOLVED
  • 1109 TOTAL REVIEWS
  • $240K CLAIMED LOSSES
  • $431 AVERAGE LOSS
1.3
Customer service
Exchange, Refund and Cancellation Policy
Website
Staff
Discounts and Special Offers
  • Price 3
  • Complete dishonest business model 3
  • Chat feature 3
  • Ease of booking 2
  • Website 1

Customers don't like

  • Horrible customer service64
  • Did not receive refund18
  • Given the runaround8
  • Poor phone service6
  • Agents unwilling to help5
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Reservation Counter

Travel Agencies
  • 4 ISSUES RESOLVED
  • 243 TOTAL REVIEWS
  • $30.8K CLAIMED LOSSES
  • $302 AVERAGE LOSS
1.1
Customer service
Exchange, Refund and Cancellation Policy
Website
Staff
Discounts and Special Offers
  • That it looked like the marriott website 1
  • Location 1

Customers don't like

  • Customer service10
  • Fraudulent website6
  • Failure to identify themselves6
  • Dishonesty5
  • That the website is deceiving4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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