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Priceline

Travel Agencies
  • 5 ISSUES RESOLVED
  • 1129 TOTAL REVIEWS
  • $240K CLAIMED LOSSES
  • $429 AVERAGE LOSS
1.3
Customer service
Exchange, Refund and Cancellation Policy
Website
Staff
Discounts and Special Offers
  • Price 3
  • Complete dishonest business model 3
  • Chat feature 3
  • Ease of booking 2
  • Your people were friendly and patient 1

Customers don't like

  • Horrible customer service64
  • Did not receive refund18
  • Given the runaround9
  • Poor phone service7
  • Failure to disclose and resolve6
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Reservation Counter

Travel Agencies
  • 4 ISSUES RESOLVED
  • 250 TOTAL REVIEWS
  • $31.8K CLAIMED LOSSES
  • $300 AVERAGE LOSS
1.1
Customer service
Exchange, Refund and Cancellation Policy
Website
Staff
Discounts and Special Offers
  • That it looked like the marriott website 1
  • Location 1

Customers don't like

  • Customer service10
  • Fraudulent website7
  • Failure to identify themselves6
  • Dishonesty5
  • That the website is deceiving4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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