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Priceline

Travel Agencies
  • 5 ISSUES RESOLVED
  • 1082 TOTAL REVIEWS
  • $230K CLAIMED LOSSES
  • $430 AVERAGE LOSS
1.3
Customer service
Exchange, Refund and Cancellation Policy
Website
Staff
Discounts and Special Offers
  • Price 3
  • Chat feature 3
  • Ease of booking 2
  • Complete dishonest business model 2
  • Website 1

Customers don't like

  • Did not receive refund18
  • Horrible customer service9
  • Given the runaround8
  • Poor phone service6
  • Agents unwilling to help5
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Reservation Counter

Travel Agencies
  • 4 ISSUES RESOLVED
  • 233 TOTAL REVIEWS
  • $30.7K CLAIMED LOSSES
  • $304 AVERAGE LOSS
1.2
Customer service
Exchange, Refund and Cancellation Policy
Website
Staff
Discounts and Special Offers
  • That it looked like the marriott website 1
  • Location 1

Customers don't like

  • Fraudulent website6
  • Failure to identify themselves5
  • Dishonesty5
  • Customer service5
  • That the website is deceiving4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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