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Priceline

Travel Agencies
  • 5 ISSUES RESOLVED
  • 1066 TOTAL REVIEWS
  • $230K CLAIMED LOSSES
  • $431 AVERAGE LOSS
1.3
Customer service
Exchange, Refund and Cancellation Policy
Website
Staff
Number of Destinations
  • Not a thing to like 6
  • Chat feature 3
  • Ease of booking 2
  • Complete dishonest business model 2
  • Price 1

Customers don't like

  • Did not receive refund17
  • Given the runaround8
  • Poor phone service6
  • Horrible customer service5
  • Agents unwilling to help5
Delete
  • 0 ISSUES RESOLVED
  • 83 TOTAL REVIEWS
  • $120K CLAIMED LOSSES
  • $2.8K AVERAGE LOSS
1.6
Customer service
Exchange, Refund and Cancellation Policy
Website
Staff
Number of Destinations
  • Very friendly sales representatives 1
  • Price 1
  • I liked the product and sales approach 1
  • Cruise 1

Customers don't like

  • Staff not reachable after purchased2
  • Overall misrepresentation of the cruise package2
  • Deception in package2
  • Very limited choices of resorts for use with certificate1
  • Most resorts listed for use with certificate were off season1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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