PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Taxback and Premier Tax Free as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Taxback
Premier Tax Free

Taxback and Premier Tax Free Overview

Total reviews
28
125
Company responses
0
46
Issues resolved
0
5

Taxback and Premier Tax Free Consumer Ratings

Rank
34 out of 215 in Taxes category
26 out of 215 in Taxes category
Customer service
29 in category
30 in category
Price Affordability
21 in category
26 in category
Reliability
20 in category
24 in category
Website
15 in category
32 in category

Taxback and Premier Tax Free Rating Details

Customer service
1.3 (11 reviews)
1.2 (69 reviews)
Reviewer's quote

I´m completely shocked from the Customer Service of Tax Back. I sent to the agent who was dealing with my case, several emails letting him know what I really needed from them. He completely ignored my emails and kept sending me canned responses without any sense which made me absolutely upset! I...

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Dear Premier Tax Free Customer Service I had purchase goods from Hermes shop 3 transactions at Paris on 26 September 2018 amont 16,300€, 2,840€ and last purchase on 14 October 2018 amont 1,719€. My name is Jaruwan PhatthRapanyadee from Thailand which using credit card Visa number {{redacted}}...

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Price Affordability
1.4 (11 reviews)
1.2 (39 reviews)
Reviewer's quote

...But if I want to get back into Canada I guess I have to pay their price. I will never recommend this company or any of their affiliates. I will be posting this review anywhere and everywhere that they threatened to blast my name as a tax evader...

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It hung up on me. I need to speak to someone on my status

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Reliability
1.4 (10 reviews)
1.1 (51 reviews)
Reviewer's quote

Just found out after months of paperwork, where they confirmed they could file my FICA tax rebate and after getting me to sign all the documents for the refund AND which paperwork gives them the rights to claims my tax rebate in their name!! they are now telling me that the paperwork isn´t good...

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I have encountered a problem with the refund process, notifying one of my tax refund voucher went missing.I have purchased 2 items, Skecher in Parndorf outlet on 9th December (refund amount 8 Euro) and Chanel bags from Chanel shop in Vienna on 11th December (refund amount 800 Euro). Both of the vat...

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Website
2.2 (9 reviews)
1.3 (51 reviews)
Reviewer's quote

Week later when you check their website they claim that they inform you and your documents are missing. And finally when they are trying to send my money i gave them my USD account and they tried to send it with Turkish Lira. And now they claim that they did not get the money and want me to check...

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On Premier website there is no email address to write a request or complaint, so the only way to contact them is by phone. The bottom line: this is a scam: they just cash in your VAT on your behalf and put it in their pockets. Avoid this company by all means or get a cash refund at the airport,...

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Taxback and Premier Tax Free Pros and Cons

Pros
No votes
  • To be treated honestly
  • Fact that they processed some of my claims
  • Do eventually respond to email
Cons
No votes
  • No refund received
  • Not receiving my money
  • Cheating

Taxback and Premier Tax Free Most Positive Reviews

Top rated reviews
4

the item was smaller then anticipated

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5

False information was put on my taxes by a tax prepayer that filled out my taxes please contact me at 6012038277

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No votes
4

I been line up to claim my tax-free in Italy Milano airport on July 7, 2017 around 11am. When every body is abide by...

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Taxback and Premier Tax Free Most Critical Reviews

Lowest rated reviews
1

Such a shocking company wouldn't recommend them to anyone! you get passed around from rep to rep who don't seem to know...

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1

Bad experience with Premier Tax Free when traveling to Europe– you are far from the only one!

After having traveled an...

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1

I´m completely shocked from the Customer Service of Tax Back. I sent to the agent who was dealing with my case, several...

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1

They mailed my refunds in checks, in euros, mind you, it will cost me a lot of fees to cash the checks! And they did...

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Taxback and Premier Tax Free Latest Reviews

Recent published reviews
1

Just found out after months of paperwork, where they confirmed they could file my FICA tax rebate and after getting me...

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1

It hung up on me. I need to speak to someone on my status

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1

It is astonishing how parasitic companies like Taxback.com and its garbage product "Sprintax" are allowed to even legall...

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1

I have encountered a problem with the refund process, notifying one of my tax refund voucher went missing.
I have purchas...

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Taxback and Premier Tax Free Products and Services

Most reviewed product and services
  • Taxback Tax Refund (18 reviews)
  • Taxback Tax Return (2 reviews)
  • Taxback Customer Care (1 review)
  • Premier Tax Free Tax Refund (90 reviews)
  • Premier Tax Free Customer Care (4 reviews)
  • Premier Tax Free Tax Preparation (1 review)