PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Premier Care In Bathing and Safe Step Tub as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Premier Care In Bathing
Safe Step Tub

Premier Care In Bathing and Safe Step Tub Overview

Total reviews 122 30
Company responses 0 0
Issues resolved 0 0

Premier Care In Bathing and Safe Step Tub Consumer Ratings

Rank
169 out of 918 in Household Services category
70 out of 260 in Pools, Spas and Plumbing Supplies category
Customer service
110 in category
74 in category
Website
133 in category
73 in category
Warranty
83 in category
30 in category
Diversity of Products or Services
108 in category
67 in category

Premier Care In Bathing and Safe Step Tub Rating Details

Customer service
1.1 (34 reviews)
1.1 (14 reviews)
Reviewer's quote

...Now you can’t get a hold of customer service Phone no longer in service. Need to get a law suit for them letting me know they would not be in Service. Nothing in the mail either...

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...The customer service lady keeps saying either she or someone from service department will call. No one has called. For a 20k plus tub, this shouldn't happen..

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Website
1.4 (28 reviews)
1.9 (12 reviews)
Reviewer's quote

Can't find anyone to fix it

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My 2014 Safe Step ($15,000) started to leak heavily where the motor connects to some lines. I have been trying for 2 weeks to get a service person's name and contact, but after talking with several people on the 800 number still have no info. I told them I would pay for the repair myself but still...

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Warranty
1.3 (28 reviews)
2.1 (12 reviews)
Reviewer's quote

...So know I have no warranty. I think everyone that filed a lawsuit should be compensated for there loss. I can't even shower doors for my shower..

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...They are RUDE! The company states in contract life time warranty. But, they offer me no help. I have been bleaching tub 5 -6 times a day...

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Diversity of Products or Services
1.5 (27 reviews)
2 (13 reviews)
Reviewer's quote

...I called Monterey Fi ancial Services and asked if they would lower the payments and they sais that premier care got their money . So im stuck paying $16,000 off my wife and i are on social security. I had to get a full time job...

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Bought a 2014 Safe step. Now pump is leaking water and it is impossible for me to (1) get a straight answer from 800 phone number and (2) get contact info of service person even though I told the last 5 people I talked to on the 800 number that I was willing to pay for the repair. What is...

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Premier Care In Bathing and Safe Step Tub Pros and Cons

Pros
  • Salesman was very friendly when we purchasedd
  • Started to leak
  • Concept
  • Really helps my joints
  • Never installed
  • Looks nice
Cons
  • Hydrotherapy pump quit working need service
  • Hidden agenda
  • What do we do when we need service like now our door leaks
  • Poor customer service
  • Can not get repair information
  • Bad really bad

Premier Care In Bathing and Safe Step Tub Most Positive Reviews

Top rated reviews
4.3

Well, its like this, we Did buy into the Warranty and called Premier Care to let them know that our seal in our door...

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4.2

i've been extremely dissatisfied With the installation When the city came to inspect it they saw a huge hole in my wall...

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No votes
3.4

I had a safe step installed June 2020. Since the install I have not heard from anyone to follow up on if in fact I am...

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Premier Care In Bathing and Safe Step Tub Most Critical Reviews

Lowest rated reviews
1

Called for an appointment and was scheduled for a 10am appointment. When 10:30 came and no one showed up, I decided to...

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1

MY TUB WAS JUST INSTALLED 4 DAYS AGO,I WAITED THE 48 HRS.TO TRY IT,AND DISCOVERED THAT THE TUB DESIGN WAS VERY POOR , TH...

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1

My father received high pressure sales to purchase a tub from these people. The original quote was for $18000.00. The sa...

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1

They said 6-8weeks for install.which didnt happen.its been 10weeks i contacted them numerous times always get the run...

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Premier Care In Bathing and Safe Step Tub Latest Reviews

Recent published reviews
1

Can't find anyone to fix it

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3.4

We have been unable to get the tub serviced for almost two weeks now, which would be fine if we could at least get an...

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1

The tub belongs to my father. It turns out the part for the drain needs to be replaced. American Standard took the...

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1.4

My 2014 Safe Step ($15,000) started to leak heavily where the motor connects to some lines. I have been trying for 2...

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Premier Care In Bathing and Safe Step Tub Products and Services

Most reviewed product and services
  • Premier Care In Bathing Bathtub (13 reviews)
  • Premier Care In Bathing Installation (13 reviews)
  • Premier Care In Bathing Customer Care (10 reviews)
  • Safe Step Tub Hot Tub (6 reviews)
  • Safe Step Tub Hot Tub Installation (5 reviews)
  • Safe Step Tub Customer Care (4 reviews)