PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Poulan and Worx as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Poulan
Worx

Poulan and Worx Overview

Total reviews
5
247
Company responses
0
0
Issues resolved
0
4

Poulan and Worx Consumer Ratings

Rank
164 out of 961 in Equipment category
124 out of 961 in Equipment category
Diversity of Products or Services
178 in category
103 in category
Product or Service Quality
125 in category
91 in category
Customer service
324 in category
95 in category
Billing Practices
55 in category
68 in category

Poulan and Worx Rating Details

Diversity of Products or Services
1.7 (3 reviews)
2.5 (61 reviews)
Reviewer's quote

Had 2 Poulan gas leaf blowers and each died after 30hrs. in five years use. MY other gas powered yard devices are maintained in same manner and last me 10-12 years and start on first pull in spring. I thought first failure was a fluke or a 'returned' item. Not so. Both were hard starting always...

Read full review

I have been trying to reach a customer service representative all morning to help with some parts that were missing in my order. I tried the live chat 5 times and was sent directly to “rate our services” after 30-45 minute wait times. So I called the 800 number and was told there was a 1 hour wait....

Read full review
Product or Service Quality
1.5 (2 reviews)
2 (85 reviews)
Reviewer's quote

No items

...terrible service..

Read full review
Customer service
1 (2 reviews)
1.6 (80 reviews)
Reviewer's quote

I bought a PP4218AVX.IN October, 2013. Didn't use for 2 years because I had a good Stihl. I got it out in November for first time to cut some firewood.It ran good for 1 week, then it started cutting off when it got hot and would not crank. I took it to authorized dealer for repair. He says the...

Read full review

...When trying to call customer service there is a one hour wait and they tell you they will call you back when you leave your number. That has not happened, no one has called me back and had to dispute it on my credit card account..

Read full review
Billing Practices
3 (2 reviews)
2.5 (39 reviews)
Reviewer's quote

No items

Purchased this product September 5, 2015 online directly from Worx. I was told that if I register the product within 30 days that my warranty would be 4 years. Guess what - Shannell told me the exact same thing. When she went to retrieve the information, the warranty went from four years to one...

Read full review

Poulan and Worx Pros and Cons

Pros
No votes
  • When it worked
  • When it worket it was good
  • Product itself
Cons
No votes
  • Not being able to easily contact worx
  • Lack of customer service
  • Customer service

Poulan and Worx Most Positive Reviews

Top rated reviews
No votes
5

Bought a 20 volt trimmer/mini mower and blower. My only complaint is the blower really drains the batteries. The trimmer...

Read full review
No votes
5

Yo whom It Kay concern my weedeater is not working pret tu upset pelase calle me repeat Customer 9043272352 Evelyn Gunn...

Read full review

Poulan and Worx Most Critical Reviews

Lowest rated reviews
1.7

I bought a PP4218AVX.IN October, 2013. Didn't use for 2 years because I had a good Stihl. I got it out in November for...

Read full review
1

My 18v battery lasted for less than 20 hours. When I complained they blew me off.

Read full review
1.8

got it for a gift last year for fathers day and i only used it one time and went to use it this year and it doesnt work...

Read full review
1

This co is horrible. Avoid this co like the plague. Customer service is impossible reach anyone. Called 4 times and was...

Read full review

Poulan and Worx Latest Reviews

Recent published reviews
No votes

My saw runs alright but the chain won't stay on the bar. I think the bar is bent so i'm trying to find a new one. Now...

Read full review
3

t email said I WOULD BE CONTACTED BUT BECAUSE OUT OF STATE NUMBER MAY BE DELETED

Read full review
No votes

need advice; have a 16 in poulan saw that will not even hit like it wants to start. Here is what it has...……
has fire, ha...

Read full review
No votes

nothing so far, I have heard from no one

Read full review

Poulan and Worx Products and Services

Most reviewed product and services
  • Poulan Chainsaw (2 reviews)
  • Poulan Pro Pp5020Av Chainsaw (1 review)
  • Poulan Bvm200fe Leaf Blower (1 review)
  • Worx Customer Care (17 reviews)
  • Worx String Trimmer (16 reviews)
  • Worx Shipping Service (10 reviews)