PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Stihl and Poulan as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Stihl
Poulan

Stihl and Poulan Overview

Total reviews
226
7
Company responses
0
0
Issues resolved
1
0

Stihl and Poulan Consumer Ratings

Rank
134 out of 932 in Equipment category
161 out of 932 in Equipment category
Customer service
78 in category
328 in category
Product or Service Quality
115 in category
143 in category
Price Affordability
153 in category
56 in category
Value for money
109 in category
74 in category

Stihl and Poulan Rating Details

Customer service
1.7 (83 reviews)
1 (3 reviews)
Reviewer's quote

...another leaf blower customer returned it and got the chainsaw charger! ACE Weatherford (pronounced wetherfird!) cant get a replacement for 10 days! Stihl Customer service awful first off you cant get anyone! Called three times to leave voicemail, no replies Stihl does not have a call you back leave a number automated system, in 2020? With millions of Americans out of work if they cant afford an automated call you back system telephone system hire some more people ! Flipping Germans! Yes we just had 75th anniversary of the war! Dont mention it but this is one reason we won! No customer service from deutchesland Uber makes!So no call back from Sunday through Tuesday! Dont buy...

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...They do not stand behind their products and when you are able to speak with customer service they are not very helpful..

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Product or Service Quality
1.6 (76 reviews)
1.3 (4 reviews)
Reviewer's quote

...I do not want to take it back to the dealer for repair due to the horror stories about their costs and quality of service locally. So I am trying to make a decision between attempting further self repair, or buy a different brand of chainsaw..

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...I have been calling Poulan every day since the 16th and have over 2 hours on hold waiting to speak to customer service and have yet to speak to anyone. To sum it up I have a saw that does not run, a tree half done and out 200. 00..

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Price Affordability
2.3 (71 reviews)
3.3 (4 reviews)
Reviewer's quote

After I called customer service for stihl an spoke with a lady I explain all of this, an even told her what I was trying to get she quoted me a diffrent price an seem to have less information than the rural king employee did. She tend told me of anther dealing in my area I called the number come to...

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Had 2 Poulan gas leaf blowers and each died after 30hrs. in five years use. MY other gas powered yard devices are maintained in same manner and last me 10-12 years and start on first pull in spring. I thought first failure was a fluke or a 'returned' item. Not so. Both were hard starting always...

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Value for money
1.9 (66 reviews)
2.3 (3 reviews)
Reviewer's quote

...Weve spent money on years upkeep and it still doesnt start or run for long! Wont ever purchase another one for our property! Note- one of the power equipment shops here in Houston said one of the worse products out there..

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No items

Stihl and Poulan Pros and Cons

Pros
  • Power when it worked
  • Quality
  • Product when it worked
  • Price
Cons
  • Warranty
  • Unreliable
  • Servic quality willing to back their product
  • Get what you pay for

Stihl and Poulan Most Positive Reviews

Top rated reviews
5

I bought this saw from a rental place in bowling green ohio.So that there tells you it was already broke in. I have had...

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No votes
5

I have owned a still *** eater for four years about two months ago I was on my to cut a yard I had the *** eater on the...

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No votes

Stihl and Poulan Most Critical Reviews

Lowest rated reviews
1

I bought a Stihl trimmer. It started just fine, but I got no more than 3 feet when the line brought off inside the...

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1.6

Purchase a PR4218 0n 06/16/2020 and it lasted about 5 minutes and now will not start. Not able to return it from the...

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1

Bought a Stihl 211 Chainsaw. After little use, the spark plug blew out of the engine. It was just our of warranty after...

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1.7

I bought a PP4218AVX.IN October, 2013. Didn't use for 2 years because I had a good Stihl. I got it out in November for...

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Stihl and Poulan Latest Reviews

Recent published reviews
No votes

We purchased the above weed eater last year. The Polycut 27-3 head has been recalled. There apparently is no...

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2.1

I dropped my saw at ProTool in Goshen,NY on February 17. They in turn sent said saw to a repair shop they use(...

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1

Unable to speak with any due to wait times and also customer line kept hanging up

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No votes

My saw runs alright but the chain won't stay on the bar. I think the bar is bent so i'm trying to find a new one. Now...

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Stihl and Poulan Products and Services

Most reviewed product and services
  • Stihl Chainsaw (60 reviews)
  • Stihl String Trimmer (12 reviews)
  • Stihl Warranty (6 reviews)
  • Poulan Chainsaw (2 reviews)
  • Poulan Bvm200fe Leaf Blower (1 review)
  • Poulan Pro Pp5020Av Chainsaw (1 review)