PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Stihl and Poulan Pro as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Stihl
Poulan Pro

Stihl and Poulan Pro Overview

Total reviews
226
51
Company responses
0
0
Issues resolved
1
1

Stihl and Poulan Pro Consumer Ratings

Rank
134 out of 931 in Equipment category
202 out of 931 in Equipment category
Customer service
78 in category
125 in category
Product or Service Quality
114 in category
139 in category
Price Affordability
154 in category
162 in category
Value for money
108 in category
129 in category

Stihl and Poulan Pro Rating Details

Customer service
1.7 (83 reviews)
1.3 (30 reviews)
Reviewer's quote

...another leaf blower customer returned it and got the chainsaw charger! ACE Weatherford (pronounced wetherfird!) cant get a replacement for 10 days! Stihl Customer service awful first off you cant get anyone! Called three times to leave voicemail, no replies Stihl does not have a call you back leave a number automated system, in 2020? With millions of Americans out of work if they cant afford an automated call you back system telephone system hire some more people ! Flipping Germans! Yes we just had 75th anniversary of the war! Dont mention it but this is one reason we won! No customer service from deutchesland Uber makes!So no call back from Sunday through Tuesday! Dont buy...

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I have called like 5 times and had to listen to music for over an hour with nobody answering I have asked the experts multiple questions with no response *** poor customer service..

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Product or Service Quality
1.6 (76 reviews)
1.3 (27 reviews)
Reviewer's quote

...I do not want to take it back to the dealer for repair due to the horror stories about their costs and quality of service locally. So I am trying to make a decision between attempting further self repair, or buy a different brand of chainsaw..

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...I chose poulan because I thought they were making good products, and also that they would have a good warranty should anything be wrong with product. I had a problem with the weed trimmer after 2nd time using it. Not sure what happened but would not start and pull rope locked up...

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Price Affordability
2.3 (71 reviews)
2.2 (23 reviews)
Reviewer's quote

After I called customer service for stihl an spoke with a lady I explain all of this, an even told her what I was trying to get she quoted me a diffrent price an seem to have less information than the rural king employee did. She tend told me of anther dealing in my area I called the number come to...

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They call me to inform me that it will cost an additional $150 to fix (more than the original price) and it’s a fuel issue. I told her that I used the same gas for the leaf blower and the trimmer and the gas is less than a month old. I called ur rep twice and did experience a rude rep the first...

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Value for money
1.9 (66 reviews)
1.6 (27 reviews)
Reviewer's quote

...Weve spent money on years upkeep and it still doesnt start or run for long! Wont ever purchase another one for our property! Note- one of the power equipment shops here in Houston said one of the worse products out there..

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...pro pr174y22rhpe left front height adjuster bent seeing almost all are just want part that 10 year old can change not waste time running around costing money and probably have to leave mower. Very unsatisfactory just send me part your aware of being bent on all of them mostly. Rather return and buy different...

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Stihl and Poulan Pro Pros and Cons

Pros
  • Power when it worked
  • Quality
  • Product when it worked
  • Works great when it does
  • Complete garbage
  • When it cranks it blows well
Cons
  • Warranty
  • Unreliable
  • Servic quality willing to back their product
  • Poor quality and customer service
  • Life expectency
  • Junk

Stihl and Poulan Pro Most Positive Reviews

Top rated reviews
5

I bought this saw from a rental place in bowling green ohio.So that there tells you it was already broke in. I have had...

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5

Just called to find a repair place for warranty work on my backpack blower. Cant do a review because I havent had any...

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5

I have owned a still *** eater for four years about two months ago I was on my to cut a yard I had the *** eater on the...

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No votes

Stihl and Poulan Pro Most Critical Reviews

Lowest rated reviews
1

I bought a Stihl trimmer. It started just fine, but I got no more than 3 feet when the line brought off inside the...

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1

Bought a poulan riding mower from HD. Mowed my yard (about an acre) 1 time. 2nd time the belt started smoking. Turned...

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1

Bought a Stihl 211 Chainsaw. After little use, the spark plug blew out of the engine. It was just our of warranty after...

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1

Everyone has the same thing to say. I just want someone to help me. I can't get no kind of help I not as fortunate as...

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Stihl and Poulan Pro Latest Reviews

Recent published reviews
No votes

We purchased the above weed eater last year. The Polycut 27-3 head has been recalled. There apparently is no...

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1

I have called like 5 times and had to listen to music for over an hour with nobody answering I have asked the experts...

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1

Unable to speak with any due to wait times and also customer line kept hanging up

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No votes

Nothing happened I still dont know where to get oil for the gas mixture

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Stihl and Poulan Pro Products and Services

Most reviewed product and services
  • Stihl Chainsaw (60 reviews)
  • Stihl String Trimmer (12 reviews)
  • Stihl Warranty (6 reviews)
  • Poulan Pro Customer Care (4 reviews)
  • Poulan Pro Pr241 Snow Blower (4 reviews)
  • Poulan-pro Lawn Tractor (4 reviews)