PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Williams Sonoma and Pottery Barn as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Williams Sonoma
Pottery Barn

Williams Sonoma and Pottery Barn Overview

Total reviews 165 698
Company responses 13 49
Issues resolved 2 11

Williams Sonoma and Pottery Barn Consumer Ratings

Rank
53 out of 289 in Kitchen and Cooking category
304 out of 1546 in Furniture and Decor category
Customer service
39 in category
274 in category
Website
29 in category
201 in category
Product or Service Quality
29 in category
230 in category
Exchange, Refund and Cancellation Policy
23 in category
217 in category

Williams Sonoma and Pottery Barn Rating Details

Customer service
1.3 (97 reviews)
1.3 (279 reviews)
Reviewer's quote

...I called customer service and they said: no problem, send it back and we will send you a new one. That was two months ago (I sent the defective one back the same day I called). I kept calling WS to check on when my new dehydrator would arrive and they kept changing the dates...

Read full review

Customer service said that is just normal wear and tear and would not stand behind their product and suggested for me to take it to a repair company at my Expense! They did not care if I share my Experience with customer service on social media. I would not recommend purchasing outdoor products as...

Read full review
Website
2.1 (75 reviews)
2.5 (188 reviews)
Reviewer's quote

...In early January the item was listed on the Williams Sonoma website at a sale price of $3. 99 or $4. 99 a bottle (I can't remember and of course the website won't list it now)...

Read full review

Don't count on what their website indicates for stock and don't count on their customer service to handle order related issues. I ordered a patio umbrella end of May and the delivery date that was shown was June 3rd -6th at checkout. I also ordered matching pillows and umbrella base in the same...

Read full review
Product or Service Quality
1.6 (70 reviews)
1.7 (209 reviews)
Reviewer's quote

...just a different shape and I asked if they would honor their original extra 50% to me since they were the ones that over sold (which the person in customer service admitted) the item and then cancelled it. It seems fair since they were in the wrong for overselling. Williams Sonoma wound not do ANYTHING for...

Read full review

...NEVER AGAIN!!! Worst customer service ever! My credit card company is going to handle it. BEWARE!!!..

Read full review
Exchange, Refund and Cancellation Policy
1.5 (65 reviews)
1.4 (216 reviews)
Reviewer's quote

...I went to the store and just wanted to exchange one item And I didn't want to be embarrassed to asking the friend for the receipt. They said that I could not exchange or return the item. I couldn't believe Them, so I called custom service, and they flat out told me no...

Read full review

I went to the internet to pottery barn customer service and they inform me they are not returnable due to there 30 day return policy which was never posted on the internet during the purchasing time. I think a respectable company would inform you up front on a internet order there return policy....

Read full review

Williams Sonoma and Pottery Barn Pros and Cons

Pros
  • Quality of products
  • Products they carry
  • Product they sell
  • Product
  • Furniture
  • Sales associates
Cons
  • Customer service
  • Lack of care about resolving the issue they caused
  • Communication
  • Poor customer service
  • Unresponsive customer service
  • Terrible solutions

Williams Sonoma and Pottery Barn Most Positive Reviews

Top rated reviews
5

purchased a Brim Pour over coffee system in store/online on 08/16/2018 for $170.00. Loved it....until it stopped working...

Read full review
5

First of all....love their stuff and the folks(Deborah, Designer, Jessica and Charles, managers) at my local store (Rosw...

Read full review
5

I am awaiting a return label for a cookie jar that was exchanged. The original order No.187****WSM; replacement order...

Read full review
5

I hope someone will find this very positive review of Pottery Barn. PB is a superb company with very high-quality produ...

Read full review

Williams Sonoma and Pottery Barn Most Critical Reviews

Lowest rated reviews
1

I have been loyal to William Sonoma for over 25 years---i will NOT be any longer.
Your entire image of integrity and bei...

Read full review
1

I have had three online orders (in excess of $1000) with Pottery Barn Australia which have been unfulfilled and after mo...

Read full review
1

I bought a rater expensive domed cake plate/punch bowl from Williams Sonoma as a gift for my sister in law. The dome...

Read full review
1

Ordered some components of their Daily System organizational tools in July 2014. It's now mid September and PB can't...

Read full review

Williams Sonoma and Pottery Barn Latest Reviews

Recent published reviews
1

it will be best if a manger call me, I know that is not the way this good store work

Read full review
1

Dissatisfied customer
Purchased a wood umbrella and one of the wood arms snapped in half when I went to open it. Customer...

Read full review
1

Willams and Sonoma canceled my account due to inactivity and because my credit score dropped! Who do they think they...

Read full review
1

I ordered a custom childrens bed in June/2020, its now mid October and have yet to receive all the parts.

Read full review

Williams Sonoma and Pottery Barn Products and Services

Most reviewed product and services
  • Williams Sonoma Shipping Service (22 reviews)
  • Williams Sonoma Manager (6 reviews)
  • Williams Sonoma Cookware (4 reviews)
  • Pottery Barn Delivery Service (59 reviews)
  • Pottery Barn Sofa (55 reviews)
  • Pottery Barn Shipping Service (53 reviews)