Start a new comparison
Delete

West Elm

Furniture and Decor
Has verified representatives
  • 10 ISSUES RESOLVED
  • 52 COMPANY RESPONSES
  • 564 TOTAL REVIEWS
  • $190K CLAIMED LOSSES
  • $955 AVERAGE LOSS
2.0
Customer service
Reliability
Staff
Website
Exchange, Refund and Cancellation Policy
  • Design aesthetic 10
  • Style and design 6
  • Product design 6
  • Merchandise 6
  • Design 6

Customers don't like

  • Customer service51
  • Lack of action to fix the problem8
  • Late delivery7
  • Customer service response7
  • Delivery and product quality6
Delete

Pottery Barn

Furniture and Decor
Has verified representatives
  • 8 ISSUES RESOLVED
  • 49 COMPANY RESPONSES
  • 550 TOTAL REVIEWS
  • $410K CLAIMED LOSSES
  • $2K AVERAGE LOSS
1.8
Customer service
Reliability
Staff
Website
Exchange, Refund and Cancellation Policy
  • Product 9
  • Sales associates 6
  • Furniture 6
  • How the products look in the beginning 5
  • Our sales person 3

Customers don't like

  • Poor customer service47
  • Unresponsive customer service7
  • Bad quality6
  • Incompetent people5
  • Lack of communication4
Show

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Discussion

Terms of Service
Post Comment
Cancel