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Pottery Barn

Furniture and Decor
Has verified representatives
  • 8 ISSUES RESOLVED
  • 22 COMPANY RESPONSES
  • 484 TOTAL REVIEWS
  • $370K CLAIMED LOSSES
  • $2.1K AVERAGE LOSS
1.9
Customer service
Staff
Exchange, Refund and Cancellation Policy
Website
Reliability
  • Product 8
  • Furniture 6
  • Sales associates 5
  • How the products look in the beginning 4
  • Our sales person 3

Customers don't like

  • Poor customer service19
  • Bad quality6
  • Incompetent people5
  • Lack of communication3
  • Delivery service3
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West Elm

Furniture and Decor
Has verified representatives
  • 7 ISSUES RESOLVED
  • 24 COMPANY RESPONSES
  • 510 TOTAL REVIEWS
  • $160K CLAIMED LOSSES
  • $920 AVERAGE LOSS
1.9
Customer service
Staff
Exchange, Refund and Cancellation Policy
Website
Reliability
  • Design aesthetic 9
  • Merchandise 6
  • Design 6
  • Style and design 5
  • Product design 5

Customers don't like

  • Customer service23
  • Lack of action to fix the problem8
  • Late delivery6
  • Customer service response6
  • Delivery and product quality5
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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