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Pottery Barn

Furniture and Decor
  • 6 ISSUES RESOLVED
  • 452 TOTAL REVIEWS
  • $340K CLAIMED LOSSES
  • $2.1K AVERAGE LOSS
1.8
Customer service
Exchange, Refund and Cancellation Policy
Staff
Website
Reliability
  • Product 8
  • Furniture 6
  • Sales associates 5
  • How the products look in the beginning 4
  • Our sales person 3

Customers don't like

  • Poor customer service28
  • Customer service12
  • Bad quality11
  • Delivery7
  • Incompetent people7
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West Elm

Furniture and Decor
  • 4 ISSUES RESOLVED
  • 471 TOTAL REVIEWS
  • $140K CLAIMED LOSSES
  • $883 AVERAGE LOSS
1.8
Customer service
Exchange, Refund and Cancellation Policy
Staff
Website
Reliability
  • Design aesthetic 9
  • Design 6
  • Merchandise 6
  • Product design 5
  • Style and design 3

Customers don't like

  • Customer service36
  • Late delivery13
  • Delivery11
  • Lack of action to fix the problem11
  • Delivery time frame10
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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