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Pottery Barn

Furniture and Decor
Has verified representatives
  • 8 ISSUES RESOLVED
  • 47 COMPANY RESPONSES
  • 541 TOTAL REVIEWS
  • $400K CLAIMED LOSSES
  • $2K AVERAGE LOSS
1.8
Customer service
Staff
Exchange, Refund and Cancellation Policy
Reliability
Website
  • Product 9
  • Sales associates 6
  • Furniture 6
  • How the products look in the beginning 5
  • Our sales person 3

Customers don't like

  • Poor customer service47
  • Unresponsive customer service7
  • Bad quality6
  • Incompetent people5
  • Lack of communication4
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West Elm

Furniture and Decor
Has verified representatives
  • 10 ISSUES RESOLVED
  • 43 COMPANY RESPONSES
  • 553 TOTAL REVIEWS
  • $170K CLAIMED LOSSES
  • $927 AVERAGE LOSS
1.9
Customer service
Staff
Exchange, Refund and Cancellation Policy
Reliability
Website
  • Design aesthetic 10
  • Style and design 6
  • Product design 6
  • Merchandise 6
  • Design 6

Customers don't like

  • Customer service51
  • Lack of action to fix the problem8
  • Late delivery7
  • Customer service response7
  • Delivery and product quality5
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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