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Pottery Barn

Furniture and Decor
Has verified representatives
  • 7 ISSUES RESOLVED
  • 17 COMPANY RESPONSES
  • 475 TOTAL REVIEWS
  • $360K CLAIMED LOSSES
  • $2.1K AVERAGE LOSS
1.8
Customer service
Exchange, Refund and Cancellation Policy
Staff
Website
Reliability
  • Product 8
  • Furniture 6
  • Sales associates 5
  • How the products look in the beginning 4
  • Our sales person 3

Customers don't like

  • Poor customer service19
  • Bad quality6
  • Incompetent people5
  • Lack of communication3
  • Delivery service3
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Wayfair

Furniture and Decor
  • 2 ISSUES RESOLVED
  • 522 TOTAL REVIEWS
  • $64K CLAIMED LOSSES
  • $464 AVERAGE LOSS
1.8
Customer service
Exchange, Refund and Cancellation Policy
Staff
Website
Reliability
  • Not a single thing 10
  • Customer service 7
  • Product 6
  • None 4
  • Quality and price 3

Customers don't like

  • Customer service10
  • Delivery5
  • Delivery service4
  • Awful experience4
  • Return policy3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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