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Pottery Barn

Furniture and Decor
Has verified representatives
  • 8 ISSUES RESOLVED
  • 36 COMPANY RESPONSES
  • 521 TOTAL REVIEWS
  • $380K CLAIMED LOSSES
  • $2K AVERAGE LOSS
1.8
Customer service
Staff
Exchange, Refund and Cancellation Policy
Website
Reliability
  • Product 9
  • Furniture 6
  • Sales associates 5
  • How the products look in the beginning 4
  • Our sales person 3

Customers don't like

  • Poor customer service46
  • Bad quality6
  • Unresponsive customer service5
  • Incompetent people5
  • Lack of communication4
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Wayfair

Furniture and Decor
  • 3 ISSUES RESOLVED
  • 618 TOTAL REVIEWS
  • $70.2K CLAIMED LOSSES
  • $447 AVERAGE LOSS
1.8
Customer service
Staff
Exchange, Refund and Cancellation Policy
Website
Reliability
  • Customer service 7
  • Product 6
  • Website 4
  • Quality and price 4
  • Dissatisfied 3

Customers don't like

  • Customer service18
  • Delivery5
  • Delivery service4
  • Awful experience4
  • Attitude of rep4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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