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Pottery Barn

Furniture and Decor
  • 6 ISSUES RESOLVED
  • 445 TOTAL REVIEWS
  • $340K CLAIMED LOSSES
  • $2.1K AVERAGE LOSS
1.8
Customer service
Exchange, Refund and Cancellation Policy
Staff
Website
Reliability
  • Product 8
  • Furniture 6
  • Sales associates 5
  • How the products look in the beginning 3
  • Our sales person 3

Customers don't like

  • Poor customer service24
  • Customer service11
  • Bad quality10
  • Delivery7
  • Incompetent people7
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Wayfair

Furniture and Decor
  • 2 ISSUES RESOLVED
  • 415 TOTAL REVIEWS
  • $47.1K CLAIMED LOSSES
  • $428 AVERAGE LOSS
1.8
Customer service
Exchange, Refund and Cancellation Policy
Staff
Website
Reliability
  • Not a single thing 8
  • Customer service 6
  • Product 6
  • None 3
  • Quality and price 3

Customers don't like

  • Customer service15
  • Delivery8
  • Delivery service8
  • Everything on experience8
  • Communication on shipping7
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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