PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Room And Board and Pottery Barn as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Room And Board

Room And Board

Not enough votes
Pottery Barn

Pottery Barn

Has verified representatives
1.8
Room And Board
Pottery Barn

Room And Board and Pottery Barn Overview

Total reviews
0
663
Company responses
0
49
Issues resolved
0
11

Room And Board and Pottery Barn Consumer Ratings

Rank
1278 out of 1894 in Furniture and Decor category
264 out of 1894 in Furniture and Decor category
Customer service
No votes
264 in category
Exchange, Refund and Cancellation Policy
No votes
204 in category
Staff
No votes
217 in category

According to consumer ratings and reviews, Pottery Barn ranks 1014 points higher in the Furniture and Decor category than Room And Board.

Room And Board and Pottery Barn Rating Details

Customer service
No votes
1.3 (256 reviews)
Reviewer's quote

No items

...Additionally, return policies are inflexible, and customer service is helpless and useless to these policies. it's a shame their products are so good and their ability to deliver or provide effective technology is so poor..

Sula
Exchange, Refund and Cancellation Policy
No votes
1.4 (195 reviews)
Reviewer's quote

No items

... purchase price but after spending over 20 hours on the phone dealing with PB during the last 15 months I am done with them - I want them to take the sofa and refund my money. The last thing I want is a gift card to a store that makes inferior products. PB has twice told me they have refunded (note the past tense - meaning the customer service agent said it had already been done) are sending a chec...

Todd M
Staff
No votes
1.8 (195 reviews)
Reviewer's quote

No items

...and said there was nothing that could be done and Pottery Barn does not do price adjustments or compensate for incorrect information provided by their own staff. Wth?!?! I don't trust Pottery Barn at all and this is NOT a cheap purchase. Thousands of dollars spent and such *** customer loyalty...

Jennie C

Room And Board and Pottery Barn Pros and Cons

Pros
No votes
  • Product
  • Furniture
  • Sales associates
Cons
No votes
  • Poor customer service
  • Unresponsive customer service
  • Terrible solutions

Room And Board and Pottery Barn Most Positive Reviews

Top rated reviews
No votes
5

First of all....love their stuff and the folks(Deborah, Designer, Jessica and Charles, managers) at my local store (Rosw...

Room And Board and Pottery Barn Most Critical Reviews

Lowest rated reviews
No votes
1

I have had three online orders (in excess of $1000) with Pottery Barn Australia which have been unfulfilled and after mo...

Room And Board and Pottery Barn Latest Reviews

Recent published reviews
No votes
1.9

We purchased a large, custom sectional, chair and ottoman. I was called the Seabreeze (or something similar, I can't rec...

Read all 663 reviews

Room And Board and Pottery Barn Products and Services

Most reviewed product and services
No votes
  • Pottery Barn Customer Care (67 reviews)
  • Pottery Barn Delivery Service (59 reviews)
  • Pottery Barn Sofa (54 reviews)