PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Restoration Hardware and Pottery Barn as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Restoration Hardware
Pottery Barn

Restoration Hardware and Pottery Barn Overview

Total reviews 247 696
Company responses 0 49
Issues resolved 3 11

Restoration Hardware and Pottery Barn Consumer Ratings

Rank
312 out of 1544 in Furniture and Decor category
303 out of 1544 in Furniture and Decor category
Product or Service Quality
No votes
226 in category
Customer service
No votes
270 in category
Delivery Service
No votes
255 in category
Value for money
No votes
243 in category

Restoration Hardware and Pottery Barn Rating Details

Product or Service Quality
No votes
1.7 (208 reviews)
Reviewer's quote

...Restoration Hardware gives lip service to the situation but has not rectified this in any way. Since they hired this company who has a F rating on BBB from reviewers who echo my exact same situation this is not an acceptable response..

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...NEVER AGAIN!!! Worst customer service ever! My credit card company is going to handle it. BEWARE!!!..

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Customer service
No votes
1.3 (278 reviews)
Reviewer's quote

Wow has this company imploded on its quality and customer service. Last year we purchased an historic brownstone literally 3 blocks from their Chicago design studio. My wife met with their design team and after considerable time and effort placed an order to decorate our new home...

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I contacted pottery barn for instructions how to wash - I was told to wash cover in washing machine - Cover shrunk I've been on the phone with customer service since July - I was told they would ship me a new cover in 4 weeks - @ 50% off. AS of today - No cover -9/28 I have a new delv date on line...

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Delivery Service
No votes
2 (193 reviews)
Reviewer's quote

...we contacted the store and they were no help! Delivery service is the worse! For a high end store, their reputation is being shattered by poor delivery service!!..

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My husband and I bought a bed from Pottery Barn and Pottery Barn required that we also purchase the setup and delivery service. It was delivered and assembled on 7/2/18. Later, upon taking the bed apart and attempting to reassemble it, we realized that the entire bed has a severe flaw! The place...

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Value for money
No votes
1.8 (173 reviews)
Reviewer's quote

...When people pay outrageous amounts of money for products that don’t hold up, it is unconscionable to turn around and suggest that the customer is at fault for the quality problem. Restoration Hardware sells some very attractive eye candy, but its products are not backed up by quality or service..

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...Do not waste your money. They do not stand behind their over priced products!..

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Restoration Hardware and Pottery Barn Pros and Cons

Pros
  • Beautiful design
  • In-store sales agent
  • Design is beautiful
  • Product
  • Furniture
  • Sales associates
Cons
  • Terrible customer service
  • Wherehouse customer response
  • Quality
  • Poor customer service
  • Unresponsive customer service
  • Terrible solutions

Restoration Hardware and Pottery Barn Most Positive Reviews

Top rated reviews
5

My wife and I went to RH as part of a remodel we are doing at our home. The staff was very helpful and extremely knowled...

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5

First of all....love their stuff and the folks(Deborah, Designer, Jessica and Charles, managers) at my local store (Rosw...

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3.5

I purchased $8k worth of furniture from the Winter Park FL location. The next day, I woke up to do some research on how...

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5

I hope someone will find this very positive review of Pottery Barn. PB is a superb company with very high-quality produ...

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Restoration Hardware and Pottery Barn Most Critical Reviews

Lowest rated reviews
1

ordered bathroom fixtures at a restoration hardware outlet , discussed order with sales rep and explained I would be...

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1

I have had three online orders (in excess of $1000) with Pottery Barn Australia which have been unfulfilled and after mo...

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1

We placed an order for Ovieto chair based on seeing the chase in the store and being reassured by the sales rep that...

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1

Ordered some components of their Daily System organizational tools in July 2014. It's now mid September and PB can't...

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Restoration Hardware and Pottery Barn Latest Reviews

Recent published reviews
No votes

Expecting rug delivery during fires in north bay wine country during current fires!!!!!!

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1

I ordered a large bamboo mirror from Pottery Barn for $399.18. It was delivered damaged. The shipping company picked it...

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No votes

chat is not helping just puts on hold to check something over and over

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1

I was supposed to receive a sectional at the low cost of $3,500 in early August and it's now late October, and they...

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Restoration Hardware and Pottery Barn Products and Services

Most reviewed product and services
  • Restoration Hardware Shipping Service (19 reviews)
  • Restoration Hardware Table (2 reviews)
  • Restoration Hardware Printmakers Bed (2 reviews)
  • Pottery Barn Delivery Service (59 reviews)
  • Pottery Barn Sofa (55 reviews)
  • Pottery Barn Shipping Service (53 reviews)