PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Restoration Hardware and Pottery Barn as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Pottery Barn

Pottery Barn

Has verified representatives
1.8
Restoration Hardware
Pottery Barn

Restoration Hardware and Pottery Barn Overview

Total reviews
247
663
Company responses
0
49
Issues resolved
3
11

Pottery Barn was first mentioned on PissedConsumer on Aug 6, 2007 and since then this brand received 663 reviews. It is 416 reviews more than Restoration Hardware received since Apr 5, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Pottery Barn customer support team than with Restoration Hardware customer service.

Restoration Hardware and Pottery Barn Consumer Ratings

Rank
271 out of 1895 in Furniture and Decor category
264 out of 1895 in Furniture and Decor category
Product or Service Quality
217 in category
205 in category
Customer service
176 in category
263 in category
Delivery Service
269 in category
250 in category

According to consumer ratings and reviews, Pottery Barn ranks 7 points higher in the Furniture and Decor category than Restoration Hardware. People gave Restoration Hardware 1.6 stars for Product or Service Quality criterion in Furniture and Decor category and it is 326 points higher than the worst rated brand in this category. At the same time, Pottery Barn was rated 1.7 stars for Product or Service Quality criterion in this category and it is 338 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Restoration Hardware has a higher rating than Pottery Barn. Regarding Delivery Service criterion, consumers gave Restoration Hardware 1.8 stars and it is 50% greater than other in category. Pottery Barn however was rated 2 stars and it is 54% greater than other in category.

Restoration Hardware and Pottery Barn Rating Details

Product or Service Quality
1.6 (44 reviews)
1.7 (187 reviews)
Reviewer's quote

...Restoration Hardware gives lip service to the situation but has not rectified this in any way. Since they hired this company who has a F rating on BBB from reviewers who echo my exact same situation this is not an acceptable response..

Diane L

...Additionally, return policies are inflexible, and customer service is helpless and useless to these policies. it's a shame their products are so good and their ability to deliver or provide effective technology is so poor..

Sula
Customer service
1.6 (40 reviews)
1.3 (256 reviews)
Reviewer's quote

Wow has this company imploded on its quality and customer service. Last year we purchased an historic brownstone literally 3 blocks from their Chicago design studio. My wife met with their design team and after considerable time and effort placed an order to decorate our new home...

PissedConsumer1121325

Below in quotes is what I wrote to customer service - I sent it to both WS and PB. It outlines well the issue. Which is still not complete...

PissedConsumer1709153
Delivery Service
1.8 (36 reviews)
2 (178 reviews)
Reviewer's quote

...we contacted the store and they were no help! Delivery service is the worse! For a high end store, their reputation is being shattered by poor delivery service!!..

PissedConsumer563632

My husband and I bought a bed from Pottery Barn and Pottery Barn required that we also purchase the setup and delivery service. It was delivered and assembled on 7/2/18. Later, upon taking the bed apart and attempting to reassemble it, we realized that the entire bed has a severe flaw! The place...

Cynthia L

Restoration Hardware and Pottery Barn Pros and Cons

Pros
  • Beautiful design
  • In-store sales agent
  • Design is beautiful
  • Product
  • Furniture
  • Sales associates
Cons
  • Terrible customer service
  • Wherehouse customer response
  • Quality
  • Poor customer service
  • Unresponsive customer service
  • Terrible solutions

Restoration Hardware and Pottery Barn Most Positive Reviews

Top rated reviews
5

My wife and I went to RH as part of a remodel we are doing at our home. The staff was very helpful and extremely knowled...

5

First of all....love their stuff and the folks(Deborah, Designer, Jessica and Charles, managers) at my local store (Rosw...

Restoration Hardware and Pottery Barn Most Critical Reviews

Lowest rated reviews
1

ordered bathroom fixtures at a restoration hardware outlet , discussed order with sales rep and explained I would be...

1

I have had three online orders (in excess of $1000) with Pottery Barn Australia which have been unfulfilled and after mo...

Restoration Hardware and Pottery Barn Latest Reviews

Recent published reviews
1

I ACCOMPANIED A FRIEND TO TO LOOK FOR A CERTAIN KIND OF FURNITURE PIECE, FIRST HE TRIED TO TALK WITH A GENTLE MAN NAMED...

Read all 247 reviews
1.9

We purchased a large, custom sectional, chair and ottoman. I was called the Seabreeze (or something similar, I can't rec...

Read all 663 reviews

Restoration Hardware and Pottery Barn Products and Services

Most reviewed product and services
  • Restoration Hardware Customer Care (22 reviews)
  • Restoration Hardware Shipping Service (19 reviews)
  • Restoration Hardware Table (2 reviews)
  • Pottery Barn Customer Care (67 reviews)
  • Pottery Barn Delivery Service (59 reviews)
  • Pottery Barn Sofa (54 reviews)