PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Pottery Barn and Restoration Hardware as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Pottery Barn
Restoration Hardware

Pottery Barn and Restoration Hardware Overview

Total reviews 702 247
Company responses 49 0
Issues resolved 11 3

Pottery Barn and Restoration Hardware Consumer Ratings

Rank
306 out of 1549 in Furniture and Decor category
316 out of 1549 in Furniture and Decor category
Customer service
289 in category
215 in category
Exchange, Refund and Cancellation Policy
235 in category
183 in category
Product or Service Quality
248 in category
251 in category
Reliability
240 in category
255 in category

Pottery Barn and Restoration Hardware Rating Details

Customer service
1.3 (280 reviews)
1.5 (39 reviews)
Reviewer's quote

Customer service said that is just normal wear and tear and would not stand behind their product and suggested for me to take it to a repair company at my Expense! They did not care if I share my Experience with customer service on social media. I would not recommend purchasing outdoor products as...

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Wow has this company imploded on its quality and customer service. Last year we purchased an historic brownstone literally 3 blocks from their Chicago design studio. My wife met with their design team and after considerable time and effort placed an order to decorate our new home...

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Exchange, Refund and Cancellation Policy
1.4 (217 reviews)
1.5 (29 reviews)
Reviewer's quote

I went to the internet to pottery barn customer service and they inform me they are not returnable due to there 30 day return policy which was never posted on the internet during the purchasing time. I think a respectable company would inform you up front on a internet order there return policy....

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The rule is half of the amount will be charged right after you place the order and for custom items, there is no refund of this deposit if you choose to return, which none of these was ever mentioned to us!!!! I called their customer services to complain about this designer's dishonesty behavior....

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Product or Service Quality
1.7 (209 reviews)
1.6 (44 reviews)
Reviewer's quote

...NEVER AGAIN!!! Worst customer service ever! My credit card company is going to handle it. BEWARE!!!..

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...Restoration Hardware gives lip service to the situation but has not rectified this in any way. Since they hired this company who has a F rating on BBB from reviewers who echo my exact same situation this is not an acceptable response..

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Reliability
1.3 (205 reviews)
1.3 (31 reviews)
Reviewer's quote

DO NOT buy from them go spend your money elsewhere. 1st time I ordered called today about items going on sale which made a difference of over $200 and would not give me a price adjustment because items are processing. SO when they show up I will be returning EVERYTHING and shopping with the Company...

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I ACCOMPANIED A FRIEND TO TO LOOK FOR A CERTAIN KIND OF FURNITURE PIECE, FIRST HE TRIED TO TALK WITH A GENTLE MAN NAMED ALEXIS WHO WAS NOT VERY BUSINESSLIKE, DIDN'T KNOW WHAT HE WAS DOING, AND QUITE FRANKLY VERY LAZY, AND SHADY LOOKING.A HUGE WHINING JACK ASS.NOT VERY BUSINESS LIKE.MY FRIEND...

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Pottery Barn and Restoration Hardware Pros and Cons

Pros
  • Product
  • Furniture
  • Sales associates
  • Beautiful design
  • In-store sales agent
  • Design is beautiful
Cons
  • Poor customer service
  • Unresponsive customer service
  • Terrible solutions
  • Terrible customer service
  • Wherehouse customer response
  • Quality

Pottery Barn and Restoration Hardware Most Positive Reviews

Top rated reviews
5

First of all....love their stuff and the folks(Deborah, Designer, Jessica and Charles, managers) at my local store (Rosw...

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5

My wife and I went to RH as part of a remodel we are doing at our home. The staff was very helpful and extremely knowled...

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5

I hope someone will find this very positive review of Pottery Barn. PB is a superb company with very high-quality produ...

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3.5

I purchased $8k worth of furniture from the Winter Park FL location. The next day, I woke up to do some research on how...

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Pottery Barn and Restoration Hardware Most Critical Reviews

Lowest rated reviews
1

I have had three online orders (in excess of $1000) with Pottery Barn Australia which have been unfulfilled and after mo...

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1

ordered bathroom fixtures at a restoration hardware outlet , discussed order with sales rep and explained I would be...

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1

Ordered some components of their Daily System organizational tools in July 2014. It's now mid September and PB can't...

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1

We placed an order for Ovieto chair based on seeing the chase in the store and being reassured by the sales rep that...

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Pottery Barn and Restoration Hardware Latest Reviews

Recent published reviews
No votes

Your Phone disconnected before I could ask question

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No votes

Expecting rug delivery during fires in north bay wine country during current fires!!!!!!

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No votes

I only have One word , horrible

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No votes

chat is not helping just puts on hold to check something over and over

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Pottery Barn and Restoration Hardware Products and Services

Most reviewed product and services
  • Pottery Barn Delivery Service (60 reviews)
  • Pottery Barn Sofa (55 reviews)
  • Pottery Barn Shipping Service (53 reviews)
  • Restoration Hardware Shipping Service (19 reviews)
  • Restoration Hardware Printmakers Bed (2 reviews)
  • Restoration Hardware Table (2 reviews)