PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Pottery Barn and Restoration Hardware as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Pottery Barn

Pottery Barn

Has verified representatives
1.8
Pottery Barn
Restoration Hardware

Pottery Barn and Restoration Hardware Overview

Total reviews
662
247
Company responses
49
0
Issues resolved
11
3

Pottery Barn was first mentioned on PissedConsumer on Aug 6, 2007 and since then this brand received 662 reviews. It is 415 reviews more than Restoration Hardware received since Apr 5, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Pottery Barn customer support team than with Restoration Hardware customer service.

Pottery Barn and Restoration Hardware Consumer Ratings

Rank
265 out of 1894 in Furniture and Decor category
272 out of 1894 in Furniture and Decor category
Customer service
264 in category
177 in category
Staff
219 in category
153 in category
Product or Service Quality
206 in category
218 in category

According to consumer ratings and reviews, Pottery Barn ranks 7 points higher in the Furniture and Decor category than Restoration Hardware. People gave Pottery Barn 1.3 stars for Customer service criterion in Furniture and Decor category and it is 341 points higher than the worst rated brand in this category. At the same time, Restoration Hardware was rated 1.6 stars for Customer service criterion in this category and it is 428 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Restoration Hardware has a higher rating than Pottery Barn. Regarding Product or Service Quality criterion, consumers gave Pottery Barn 1.7 stars and it is 66% greater than other in category. Restoration Hardware however was rated 1.6 stars and it is 64% greater than other in category.

Pottery Barn and Restoration Hardware Rating Details

Customer service
1.3 (255 reviews)
1.6 (40 reviews)
Reviewer's quote

...Additionally, return policies are inflexible, and customer service is helpless and useless to these policies. it's a shame their products are so good and their ability to deliver or provide effective technology is so poor..

Sula

Wow has this company imploded on its quality and customer service. Last year we purchased an historic brownstone literally 3 blocks from their Chicago design studio. My wife met with their design team and after considerable time and effort placed an order to decorate our new home...

PissedConsumer1121325
Staff
1.8 (194 reviews)
2.1 (30 reviews)
Reviewer's quote

...and said there was nothing that could be done and Pottery Barn does not do price adjustments or compensate for incorrect information provided by their own staff. Wth?!?! I don't trust Pottery Barn at all and this is NOT a cheap purchase. Thousands of dollars spent and such *** customer loyalty...

Jennie C

Customer service staff seemed so understanding and even scheduled a time to call me back. Guess what, after more than a week, no one ever contacted me!!! This is how awful this company is. Think over again before you decide to throw in tons of money for the worst ever service experiences!!!!! I...

Lita
Product or Service Quality
1.7 (186 reviews)
1.6 (44 reviews)
Reviewer's quote

...No quality control, and to be honest, no sympathy from employees who will often hang up on your (claiming they are transferring you. ) Look elsewhere..

Coreyon

...Restoration Hardware gives lip service to the situation but has not rectified this in any way. Since they hired this company who has a F rating on BBB from reviewers who echo my exact same situation this is not an acceptable response..

Diane L

Pottery Barn and Restoration Hardware Pros and Cons

Pros
  • Product
  • Furniture
  • Sales associates
  • Beautiful design
  • In-store sales agent
  • Design is beautiful
Cons
  • Poor customer service
  • Unresponsive customer service
  • Terrible solutions
  • Terrible customer service
  • Wherehouse customer response
  • Quality

Pottery Barn and Restoration Hardware Most Positive Reviews

Top rated reviews
5

First of all....love their stuff and the folks(Deborah, Designer, Jessica and Charles, managers) at my local store (Rosw...

5

My wife and I went to RH as part of a remodel we are doing at our home. The staff was very helpful and extremely knowled...

Pottery Barn and Restoration Hardware Most Critical Reviews

Lowest rated reviews
1

I have had three online orders (in excess of $1000) with Pottery Barn Australia which have been unfulfilled and after mo...

1

ordered bathroom fixtures at a restoration hardware outlet , discussed order with sales rep and explained I would be...

Pottery Barn and Restoration Hardware Latest Reviews

Recent published reviews

Held my refund for no given reason and had I not called...who knows. Bad customer service.

Read all 662 reviews
1

I ACCOMPANIED A FRIEND TO TO LOOK FOR A CERTAIN KIND OF FURNITURE PIECE, FIRST HE TRIED TO TALK WITH A GENTLE MAN NAMED...

Read all 247 reviews

Pottery Barn and Restoration Hardware Products and Services

Most reviewed product and services
  • Pottery Barn Customer Care (67 reviews)
  • Pottery Barn Delivery Service (59 reviews)
  • Pottery Barn Sofa (54 reviews)
  • Restoration Hardware Customer Care (22 reviews)
  • Restoration Hardware Shipping Service (19 reviews)
  • Restoration Hardware Printmakers Bed (2 reviews)