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Pottery Barn

Furniture and Decor
  • 6 ISSUES RESOLVED
  • 451 TOTAL REVIEWS
  • $340K CLAIMED LOSSES
  • $2.1K AVERAGE LOSS
1.8
Customer service
Exchange, Refund and Cancellation Policy
Staff
Website
Reliability
  • Product 8
  • Furniture 6
  • Sales associates 5
  • How the products look in the beginning 4
  • Our sales person 3

Customers don't like

  • Poor customer service28
  • Customer service12
  • Bad quality11
  • Delivery7
  • Incompetent people7
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Restoration Hardware

Furniture and Decor
  • 2 ISSUES RESOLVED
  • 225 TOTAL REVIEWS
  • $240K CLAIMED LOSSES
  • $2.7K AVERAGE LOSS
1.8
Customer service
Exchange, Refund and Cancellation Policy
Staff
Website
Reliability
  • Beautiful design 7
  • In-store sales agent 4
  • Design is beautiful 3
  • Furniture and bed linens 3
  • In-store staff 1

Customers don't like

  • Quality14
  • Terrible customer service9
  • Telephone customer service8
  • Wherehouse customer response6
  • Order pushed 5 times4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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