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Pottery Barn

Furniture and Decor
Has verified representatives
  • 8 ISSUES RESOLVED
  • 47 COMPANY RESPONSES
  • 541 TOTAL REVIEWS
  • $400K CLAIMED LOSSES
  • $2K AVERAGE LOSS
1.8
Customer service
Staff
Exchange, Refund and Cancellation Policy
Reliability
Website
  • Product 9
  • Sales associates 6
  • Furniture 6
  • How the products look in the beginning 5
  • Our sales person 3

Customers don't like

  • Poor customer service47
  • Unresponsive customer service7
  • Bad quality6
  • Incompetent people5
  • Lack of communication4
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Raymour and Flanigan

Furniture and Decor
  • 1 ISSUES RESOLVED
  • 407 TOTAL REVIEWS
  • $260K CLAIMED LOSSES
  • $1.8K AVERAGE LOSS
1.8
Customer service
Staff
Exchange, Refund and Cancellation Policy
Reliability
Website
  • Saleman 3
  • Salesperson 2
  • Layout of store 2
  • Selection 1
  • Samantha 1

Customers don't like

  • Terrible customer service9
  • Inferior furniture5
  • Poor extended waranty3
  • Lack of responsibility by company3
  • Lack of follow through3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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