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Pottery Barn

Furniture and Decor
Has verified representatives
  • 8 ISSUES RESOLVED
  • 36 COMPANY RESPONSES
  • 521 TOTAL REVIEWS
  • $380K CLAIMED LOSSES
  • $2K AVERAGE LOSS
1.8
Customer service
Staff
Exchange, Refund and Cancellation Policy
Website
Reliability
  • Product 9
  • Furniture 6
  • Sales associates 5
  • How the products look in the beginning 4
  • Our sales person 3

Customers don't like

  • Poor customer service46
  • Bad quality6
  • Unresponsive customer service5
  • Incompetent people5
  • Lack of communication4
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Raymour and Flanigan

Furniture and Decor
  • 1 ISSUES RESOLVED
  • 400 TOTAL REVIEWS
  • $250K CLAIMED LOSSES
  • $1.8K AVERAGE LOSS
1.8
Customer service
Staff
Exchange, Refund and Cancellation Policy
Website
Reliability
  • Saleman 3
  • Salesperson 2
  • Layout of store 2
  • Selection 1
  • Samantha 1

Customers don't like

  • Terrible customer service8
  • Inferior furniture5
  • Lack of follow through3
  • Poor quality beds2
  • Poor extended waranty2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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