PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Restoration Hardware and Pottery Barn Kids as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Restoration Hardware
Pottery Barn Kids

Restoration Hardware and Pottery Barn Kids Overview

Total reviews
247
206
Company responses
0
19
Issues resolved
3
4

Restoration Hardware and Pottery Barn Kids Consumer Ratings

Rank
300 out of 1510 in Furniture and Decor category
352 out of 1510 in Furniture and Decor category
Product or Service Quality
235 in category
258 in category
Customer service
186 in category
314 in category
Delivery Service
287 in category
309 in category
Style and Design
126 in category
234 in category

Restoration Hardware and Pottery Barn Kids Rating Details

Product or Service Quality
1.6 (44 reviews)
1.5 (89 reviews)
Reviewer's quote

...Restoration Hardware gives lip service to the situation but has not rectified this in any way. Since they hired this company who has a F rating on BBB from reviewers who echo my exact same situation this is not an acceptable response..

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No resolution for quality issue on a furniture piece..

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Customer service
1.6 (40 reviews)
1.1 (122 reviews)
Reviewer's quote

Wow has this company imploded on its quality and customer service. Last year we purchased an historic brownstone literally 3 blocks from their Chicago design studio. My wife met with their design team and after considerable time and effort placed an order to decorate our new home...

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After calling customer service and wasting an hr trying to get through and having the call drop and emailing several times and having to track all the charges on the card to make sure it did not get charged. It was a waste of time and a huge pain in the butt and got a bit confusing. They really...

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Delivery Service
1.8 (36 reviews)
1.7 (98 reviews)
Reviewer's quote

...we contacted the store and they were no help! Delivery service is the worse! For a high end store, their reputation is being shattered by poor delivery service!!..

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...My grand daughter has been born and doesn’t have a crib! My experience with customer service was horrible! I have never in my life experienced such a thing. Usually, you get what you pay for. I paid $1200 for a crib but I could’ve gotten better service at Walmart...

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Style and Design
3.2 (36 reviews)
2.7 (84 reviews)
Reviewer's quote

...The wide variety of products helped us choose the exact decorating style my wife and I wanted (a twist on shabby chic). We accented the décor with a few of the extremely attractive indoor floral selections and art pieces. Thank You RH! ..

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On 11/6, I ordered a bed for my son for his new bedroom - he’s having surgery in December and we promised a new bed for surgery recovery and Christmas.On 11/20 I called for an updated status for delivery and was told that my product was no longer available and would not be coming. I was not made...

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Restoration Hardware and Pottery Barn Kids Pros and Cons

Pros
  • Beautiful design
  • In-store sales agent
  • Design is beautiful
  • Products
  • Items available for purchase
  • Nightmare
Cons
  • Terrible customer service
  • Wherehouse customer response
  • Quality
  • Customer service
  • Very poor customer service
  • Lack of real solution

Restoration Hardware and Pottery Barn Kids Most Positive Reviews

Top rated reviews
5

My wife and I went to RH as part of a remodel we are doing at our home. The staff was very helpful and extremely knowled...

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5

Checking on Partial delivery received

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5

Sent me wire transform document.

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4.4

I ordered a doodles backpack for my daughter. Within three weeks my 64.00 purchase was falling apart. I contacted PB...

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Restoration Hardware and Pottery Barn Kids Most Critical Reviews

Lowest rated reviews
1

ordered bathroom fixtures at a restoration hardware outlet , discussed order with sales rep and explained I would be...

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1

This is my second bad experience with pottery barn kids. Over the summer I ordered a beach tote bag. My card was...

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1

We placed an order for Ovieto chair based on seeing the chase in the store and being reassured by the sales rep that...

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1

Stay away from Pottery Barn when ordering insulated lunch sacks. The liners rip away from the seam after one week of no...

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Restoration Hardware and Pottery Barn Kids Latest Reviews

Recent published reviews
1

I ACCOMPANIED A FRIEND TO TO LOOK FOR A CERTAIN KIND OF FURNITURE PIECE, FIRST HE TRIED TO TALK WITH A GENTLE MAN NAMED...

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1.8

No resolution for quality issue on a furniture piece

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No votes

The system hung up on me!

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2

I ordered a blanket which I guess was backordered with my credit card and thought I paid the 59 dollars the day I...

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Restoration Hardware and Pottery Barn Kids Products and Services

Most reviewed product and services
  • Restoration Hardware Customer Care (22 reviews)
  • Restoration Hardware Shipping Service (19 reviews)
  • Restoration Hardware Printmakers Bed (2 reviews)
  • Pottery Barn Kids Customer Care (40 reviews)
  • Pottery Barn Kids Shipping Service (22 reviews)
  • Pottery Barn Kids Backpack (9 reviews)