PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Restoration Hardware and Pottery Barn Kids as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Restoration Hardware
Pottery Barn Kids

Restoration Hardware and Pottery Barn Kids Overview

Total reviews
246
202
Company responses
0
19
Issues resolved
2
4

Restoration Hardware was first mentioned on PissedConsumer on Apr 5, 2008 and since then this brand received 246 reviews. It is 44 reviews more than Pottery Barn Kids received since Apr 24, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Pottery Barn Kids customer support team than with Restoration Hardware customer service.

Restoration Hardware and Pottery Barn Kids Consumer Ratings

Rank
269 out of 2124 in Furniture and Decor category
314 out of 2124 in Furniture and Decor category
Product or Service Quality
214 in category
236 in category
Customer service
190 in category
299 in category
Delivery Service
268 in category
295 in category

According to consumer ratings and reviews, Restoration Hardware ranks 45 points higher in the Furniture and Decor category than Pottery Barn Kids. People gave Restoration Hardware 1.6 stars for Product or Service Quality criterion in Furniture and Decor category and it is 319 points higher than the worst rated brand in this category. At the same time, Pottery Barn Kids was rated 1.5 stars for Product or Service Quality criterion in this category and it is 297 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Restoration Hardware has a higher rating than Pottery Barn Kids. Regarding Delivery Service criterion, consumers gave Restoration Hardware 1.8 stars and it is 50% worse than other in category. Pottery Barn Kids however was rated 1.6 stars and it is 55% worse than other in category.

Restoration Hardware and Pottery Barn Kids Rating Details

Product or Service Quality
1.6 (44 reviews)
1.5 (87 reviews)
Reviewer's quote

...Restoration Hardware gives lip service to the situation but has not rectified this in any way. Since they hired this company who has a F rating on BBB from reviewers who echo my exact same situation this is not an acceptable response..

Diane L

On 11/20 I called for an updated status for delivery and was told that my product was no longer available and would not be coming. I was not made aware of this and my online confirmation still stated that my order was awaiting more items at the delivery center. At this time I was offered a $254...

Erica A
Customer service
1.5 (39 reviews)
1.1 (120 reviews)
Reviewer's quote

...When people pay outrageous amounts of money for products that don’t hold up, it is unconscionable to turn around and suggest that the customer is at fault for the quality problem. Restoration Hardware sells some very attractive eye candy, but its products are not backed up by quality or service..

Terri E

...My grand daughter has been born and doesn’t have a crib! My experience with customer service was horrible! I have never in my life experienced such a thing. Usually, you get what you pay for. I paid $1200 for a crib but I could’ve gotten better service at Walmart...

hattie s
Delivery Service
1.8 (36 reviews)
1.6 (97 reviews)
Reviewer's quote

Wow has this company imploded on its quality and customer service. Last year we purchased an historic brownstone literally 3 blocks from their Chicago design studio. My wife met with their design team and after considerable time and effort placed an order to decorate our new home...

PissedConsumer1121325

I ordered a doodles backpack for my daughter. Within three weeks my 64.00 purchase was falling apart. I contacted PB even though it was past the 30 day window. I always buy the kids backpacks at the end of July but we don’t use them until September. I sent pictures after contacting PB who said...

Stephanie P

Restoration Hardware and Pottery Barn Kids Pros and Cons

Pros
  • Beautiful design
  • In-store sales agent
  • Design is beautiful
  • Products
  • Nightmare
  • Items available for purchase
Cons
  • Terrible customer service
  • Quality
  • Wherehouse customer response
  • Customer service
  • Very poor customer service
  • Lack of real solution

Restoration Hardware and Pottery Barn Kids Most Positive Reviews

Top rated reviews
5

My wife and I went to RH as part of a remodel we are doing at our home. The staff was very helpful and extremely knowled...

5

Checking on Partial delivery received

Restoration Hardware and Pottery Barn Kids Most Critical Reviews

Lowest rated reviews
1

ordered bathroom fixtures at a restoration hardware outlet , discussed order with sales rep and explained I would be...

1

This is my second bad experience with pottery barn kids. Over the summer I ordered a beach tote bag. My card was...

Restoration Hardware and Pottery Barn Kids Latest Reviews

Recent published reviews

The system hung up on me!

Read all 246 reviews
1

They canceled my first order. Then I called to reorder and they charged me $600 more for the same item! I told the rep,...

Read all 202 reviews

Restoration Hardware and Pottery Barn Kids Products and Services

Most reviewed product and services
  • Restoration Hardware Customer Care (22 reviews)
  • Restoration Hardware Shipping Service (19 reviews)
  • Restoration Hardware Printmakers Bed (2 reviews)
  • Pottery Barn Kids Customer Care (39 reviews)
  • Pottery Barn Kids Shipping Service (22 reviews)
  • Pottery Barn Kids Backpack (9 reviews)