PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Pottery Barn Kids and Restoration Hardware as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Pottery Barn Kids
Restoration Hardware

Pottery Barn Kids and Restoration Hardware Overview

Total reviews 206 247
Company responses 19 0
Issues resolved 4 3

Pottery Barn Kids and Restoration Hardware Consumer Ratings

Rank
366 out of 1530 in Furniture and Decor category
306 out of 1530 in Furniture and Decor category
Customer service
329 in category
189 in category
Reliability
233 in category
250 in category
Delivery Service
315 in category
289 in category
Exchange, Refund and Cancellation Policy
242 in category
179 in category

Pottery Barn Kids and Restoration Hardware Rating Details

Customer service
1.1 (122 reviews)
1.6 (40 reviews)
Reviewer's quote

...Customer service cannot do anything other than repeat the mistake of voiding the old card and issuing a new one. All manner of errors occur, from forgetting to void to forgetting to issue a new card. Why is there no escalation path???..

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Wow has this company imploded on its quality and customer service. Last year we purchased an historic brownstone literally 3 blocks from their Chicago design studio. My wife met with their design team and after considerable time and effort placed an order to decorate our new home...

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Reliability
1.4 (102 reviews)
1.3 (31 reviews)
Reviewer's quote

No resolution for quality issue on a furniture piece

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I ACCOMPANIED A FRIEND TO TO LOOK FOR A CERTAIN KIND OF FURNITURE PIECE, FIRST HE TRIED TO TALK WITH A GENTLE MAN NAMED ALEXIS WHO WAS NOT VERY BUSINESSLIKE, DIDN'T KNOW WHAT HE WAS DOING, AND QUITE FRANKLY VERY LAZY, AND SHADY LOOKING.A HUGE WHINING JACK ASS.NOT VERY BUSINESS LIKE.MY FRIEND...

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Delivery Service
1.6 (98 reviews)
1.8 (36 reviews)
Reviewer's quote

After calling customer service and wasting an hr trying to get through and having the call drop and emailing several times and having to track all the charges on the card to make sure it did not get charged. It was a waste of time and a huge pain in the butt and got a bit confusing. They really...

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...we contacted the store and they were no help! Delivery service is the worse! For a high end store, their reputation is being shattered by poor delivery service!!..

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Exchange, Refund and Cancellation Policy
1.3 (98 reviews)
1.5 (29 reviews)
Reviewer's quote

...At this time I was offered a $254 credit and that my order would be refunded. My order was never refunded. On 11/23, I called customer service to find out that my credit card was still charged and that the refund had never been processed for a product that is no longer available...

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The rule is half of the amount will be charged right after you place the order and for custom items, there is no refund of this deposit if you choose to return, which none of these was ever mentioned to us!!!! I called their customer services to complain about this designer's dishonesty behavior....

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Pottery Barn Kids and Restoration Hardware Pros and Cons

Pros
  • Products
  • Items available for purchase
  • Cute stuff
  • Beautiful design
  • In-store sales agent
  • Design is beautiful
Cons
  • Customer service
  • Lack of real solution
  • Very poor customer service
  • Terrible customer service
  • Wherehouse customer response
  • Quality

Pottery Barn Kids and Restoration Hardware Most Positive Reviews

Top rated reviews
4.4

I ordered a doodles backpack for my daughter. Within three weeks my 64.00 purchase was falling apart. I contacted PB...

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5

My wife and I went to RH as part of a remodel we are doing at our home. The staff was very helpful and extremely knowled...

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4.3

So I called PBK today and I got Rhonda on the phone. She was the rudest customer service representative ever!!! I've...

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5

Sent me wire transform document.

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Pottery Barn Kids and Restoration Hardware Most Critical Reviews

Lowest rated reviews
1

This is my second bad experience with pottery barn kids. Over the summer I ordered a beach tote bag. My card was...

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1

ordered bathroom fixtures at a restoration hardware outlet , discussed order with sales rep and explained I would be...

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1

Stay away from Pottery Barn when ordering insulated lunch sacks. The liners rip away from the seam after one week of no...

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1

We placed an order for Ovieto chair based on seeing the chase in the store and being reassured by the sales rep that...

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Pottery Barn Kids and Restoration Hardware Latest Reviews

Recent published reviews
3.3

Returned a gift for merchandise card and it never arrives. Customer service cannot do anything other than repeat the mis...

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No votes

chat is not helping just puts on hold to check something over and over

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1.8

No resolution for quality issue on a furniture piece

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1

I ACCOMPANIED A FRIEND TO TO LOOK FOR A CERTAIN KIND OF FURNITURE PIECE, FIRST HE TRIED TO TALK WITH A GENTLE MAN NAMED...

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Pottery Barn Kids and Restoration Hardware Products and Services

Most reviewed product and services
  • Pottery Barn Kids Customer Care (39 reviews)
  • Pottery Barn Kids Shipping Service (22 reviews)
  • Pottery Barn Kids Backpack (9 reviews)
  • Restoration Hardware Customer Care (22 reviews)
  • Restoration Hardware Shipping Service (19 reviews)
  • Restoration Hardware Printmakers Bed (2 reviews)