PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Pottery Barn Kids and Restoration Hardware as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Pottery Barn Kids
Restoration Hardware

Pottery Barn Kids and Restoration Hardware Overview

Total reviews
202
247
Company responses
19
0
Issues resolved
4
3

Restoration Hardware was first mentioned on PissedConsumer on Apr 5, 2008 and since then this brand received 247 reviews. It is 45 reviews more than Pottery Barn Kids received since Apr 24, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Pottery Barn Kids customer support team than with Restoration Hardware customer service.

Pottery Barn Kids and Restoration Hardware Consumer Ratings

Rank
319 out of 1895 in Furniture and Decor category
274 out of 1895 in Furniture and Decor category
Customer service
305 in category
178 in category
Staff
316 in category
153 in category
Reliability
215 in category
225 in category

According to consumer ratings and reviews, Restoration Hardware ranks 45 points higher in the Furniture and Decor category than Pottery Barn Kids. People gave Pottery Barn Kids 1.1 stars for Customer service criterion in Furniture and Decor category and it is 302 points higher than the worst rated brand in this category. At the same time, Restoration Hardware was rated 1.6 stars for Customer service criterion in this category and it is 429 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Restoration Hardware has a higher rating than Pottery Barn Kids. Regarding Reliability criterion, consumers gave Pottery Barn Kids 1.4 stars and it is 65% greater than other in category. Restoration Hardware however was rated 1.3 stars and it is 63% greater than other in category.

Pottery Barn Kids and Restoration Hardware Rating Details

Customer service
1.1 (120 reviews)
1.6 (40 reviews)
Reviewer's quote

...My grand daughter has been born and doesn’t have a crib! My experience with customer service was horrible! I have never in my life experienced such a thing. Usually, you get what you pay for. I paid $1200 for a crib but I could’ve gotten better service at Walmart...

hattie s

Wow has this company imploded on its quality and customer service. Last year we purchased an historic brownstone literally 3 blocks from their Chicago design studio. My wife met with their design team and after considerable time and effort placed an order to decorate our new home...

PissedConsumer1121325
Staff
1.4 (101 reviews)
2.1 (30 reviews)
Reviewer's quote

On 11/6, I ordered a bed for my son for his new bedroom - he’s having surgery in December and we promised a new bed for surgery recovery and Christmas.On 11/20 I called for an updated status for delivery and was told that my product was no longer available and would not be coming. I was not made...

Erica A

Customer service staff seemed so understanding and even scheduled a time to call me back. Guess what, after more than a week, no one ever contacted me!!! This is how awful this company is. Think over again before you decide to throw in tons of money for the worst ever service experiences!!!!! I...

Lita
Reliability
1.4 (100 reviews)
1.3 (31 reviews)
Reviewer's quote

My kids have been asking for a new backpacks for the last two years. I finally caved, even though their Lands End was still in mint condition, and let them pick out pottery barn ones. Double the price and 4 weeks in use the first one has a rip at the seam, the other the chest buckle is unraveling...

Mollie

I ACCOMPANIED A FRIEND TO TO LOOK FOR A CERTAIN KIND OF FURNITURE PIECE, FIRST HE TRIED TO TALK WITH A GENTLE MAN NAMED ALEXIS WHO WAS NOT VERY BUSINESSLIKE, DIDN'T KNOW WHAT HE WAS DOING, AND QUITE FRANKLY VERY LAZY, AND SHADY LOOKING.A HUGE WHINING JACK ASS.NOT VERY BUSINESS LIKE.MY FRIEND...

PissedConsumer1737869

Pottery Barn Kids and Restoration Hardware Pros and Cons

Pros
  • Products
  • Nightmare
  • Items available for purchase
  • Beautiful design
  • In-store sales agent
  • Design is beautiful
Cons
  • Customer service
  • Very poor customer service
  • Lack of real solution
  • Terrible customer service
  • Wherehouse customer response
  • Quality

Pottery Barn Kids and Restoration Hardware Most Positive Reviews

Top rated reviews
5

Checking on Partial delivery received

5

My wife and I went to RH as part of a remodel we are doing at our home. The staff was very helpful and extremely knowled...

Pottery Barn Kids and Restoration Hardware Most Critical Reviews

Lowest rated reviews
1

This is my second bad experience with pottery barn kids. Over the summer I ordered a beach tote bag. My card was...

1

ordered bathroom fixtures at a restoration hardware outlet , discussed order with sales rep and explained I would be...

Pottery Barn Kids and Restoration Hardware Latest Reviews

Recent published reviews
1

They canceled my first order. Then I called to reorder and they charged me $600 more for the same item! I told the rep,...

Read all 202 reviews
1

I ACCOMPANIED A FRIEND TO TO LOOK FOR A CERTAIN KIND OF FURNITURE PIECE, FIRST HE TRIED TO TALK WITH A GENTLE MAN NAMED...

Read all 247 reviews

Pottery Barn Kids and Restoration Hardware Products and Services

Most reviewed product and services
  • Pottery Barn Kids Customer Care (39 reviews)
  • Pottery Barn Kids Shipping Service (22 reviews)
  • Pottery Barn Kids Backpack (9 reviews)
  • Restoration Hardware Customer Care (22 reviews)
  • Restoration Hardware Shipping Service (19 reviews)
  • Restoration Hardware Printmakers Bed (2 reviews)