PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Potbelly Sandwich Shop and Subway as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Potbelly Sandwich Shop
Subway

Potbelly Sandwich Shop and Subway Overview

Total reviews 197 6875
Company responses 0 0
Issues resolved 2 61

Potbelly Sandwich Shop and Subway Consumer Ratings

Rank
251 out of 2528 in Cafes, Restaurants and Bars category
123 out of 440 in Fast Food category
Customer service
249 in category
120 in category
Value for money
175 in category
114 in category
Product or Service Quality
212 in category
85 in category
Quality of Food
123 in category
82 in category

Potbelly Sandwich Shop and Subway Rating Details

Customer service
1.6
(78 reviews)
1.4
(2812 reviews)
Reviewer's quote

The BOGO promos have not worked on two of my orders and they were canceled after I went to pick them up! Also, it is very frustrating that there is no way to get thru to speaking with customer service on the phone!!..

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...The customer service has been really bad and the toppings trays are mixed with different things. Ill never go back and walked out today after waiting 15 mins to even place an order, which placing an order never happened. Lazy people cost others money! Truthfully Kimberly Hylton..

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Value for money
2.5
(66 reviews)
1.9
(2324 reviews)
Reviewer's quote

...I would like to get this matter to noticed and my money refunded. Its a useless shop which doesnt even stay open as per the timings listed on the website. I dont ever want to go there again...

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2 of Willmars MN location wont take my coupons because he's losing money. I was so pissed I left without any food. I am so pissed I have stopped going there..

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Product or Service Quality
1.9
(66 reviews)
1.7
(2421 reviews)
Reviewer's quote

Bad attitude, bad service, all employee's were on there phones and didn't care about there customers. While I was standing there at least 20 customers left the line to go elsewhere as did we. Go to Einstein bros...

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Had bad service at subway restaurant #38953 at 7275 boulder ave suite 3a highland ca 92346. A young lady who went by the name Mah so I was told was her name had the worst attitude and seems to me to be lazy. She didnt not want to warm up soup and said it was frozen because they had barely got their...

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Quality of Food
2.7
(62 reviews)
2.1
(2392 reviews)
Reviewer's quote

...We did and the food was great. Yeah Einstein! I wouldn't recommend it even if it was the only food in the airport..

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...Now I doubt what quality of food is really being served there..

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Potbelly Sandwich Shop and Subway Pros and Cons

Pros
  • Good food
  • Good sandwiches
  • Great food and prices
  • Good food
  • Food
  • Great food
Cons
  • Customer service
  • Terrible customer service
  • Service horrible
  • Customer service
  • Bad customer service
  • Terrible customer service

Potbelly Sandwich Shop and Subway Most Positive Reviews

Top rated reviews
5

I frequent Potbelly's on E Chicago Ave on the Gold Coast. Yesterday afternoon I went to the Potbelly's on...

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5

Worst subway ever. this is the 3 time. i ordered online and asked for extra everything on both subways which was the...

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5

I gave her 20.50 and she kept saying I am not good at math. So she got out her cell phone and did the math.
20.50-9.43= 1...

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5

My son was fired on day 2 of his employment via text message. The 19-year-old manager fired him, who was not on site...

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Potbelly Sandwich Shop and Subway Most Critical Reviews

Lowest rated reviews
1

Give me my refund. Your site is broken and took $90 from my account. And your store still didnt haver the decency to...

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1

I can not talk to anybody there and the employee at the store would not give me the time or day to explain that they...

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1

Went to the potbellys on 95th and western with my mom and son and my order was not all there when I arrived home, I was...

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1

You can't even talk to someone. The subway in Washington pa needs new people. There is something going on in side the...

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Potbelly Sandwich Shop and Subway Latest Reviews

Recent published reviews
2.3

The BOGO promos have not worked on two of my orders and they were canceled after I went to pick them up!
Also, it is very...

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No votes

You send out coupons but you last days of updates to your systems does not allow our local store to accept them. Makes...

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No votes

There not wheelchair accessibility the staff ignored my presents I waited 25 minutes
My Order was taken I was asked at ca...

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1

Where is my refund? I have requested it twice! Ordered online, received message that my order was out of stock and I...

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