PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ubereats and Postmates as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ubereats
Postmates

Ubereats and Postmates Overview

Total reviews
29
253
Company responses
0
0
Issues resolved
0
1

Postmates was first mentioned on PissedConsumer on Sep 22, 2017 and since then this brand received 253 reviews. It is 224 reviews more than Ubereats received since Sep 26, 2017.

Ubereats and Postmates Consumer Ratings

Rank
29 out of 340 in Food Delivery category
51 out of 340 in Food Delivery category
Website
37 in category
63 in category
Exchange, Refund and Cancellation Policy
26 in category
30 in category
Product or Service Quality
40 in category
34 in category

According to consumer ratings and reviews, Ubereats ranks 22 points higher in the Food Delivery category than Postmates. People gave Ubereats 2.5 stars for Website criterion in Food Delivery category and it is 69 points higher than the worst rated brand in this category. At the same time, Postmates was rated 1.7 stars for Website criterion in this category and it is 43 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Ubereats has a higher rating than Postmates. Regarding Product or Service Quality criterion, consumers gave Ubereats 1.5 stars and it is 62% greater than other in category. Postmates however was rated 1.7 stars and it is 68% greater than other in category.

Ubereats and Postmates Rating Details

Website
2.5 (17 reviews)
1.7 (69 reviews)
Reviewer's quote

...So I went to ubereats website to see what I could do. I saw that they had a number if you need to change your address. So i gave them a call the first rep said that they couldn't do anything until the 3rd party driver picks up the order...

dorothea

I Never got my food. And I was charged twice

Eriyana
Exchange, Refund and Cancellation Policy
1.6 (15 reviews)
1.5 (69 reviews)
Reviewer's quote

...I reordered from another place and was charged again, and the driver called and said it would be 15 min before they could cook my order and asked me if I wanted to wait, I said no and she claimed to have canceled the order, but Uber showed it delivered! I am still trying to get a refund..

Joseph A

To make things worse you can't get through to customer service and when you do their solution is to refund the money to your Postmates account, they don't even refund it to your bank account they refunded to your Postmates account. So basically they're forcing you to use their service, they're...

PissedConsumer1751392
Product or Service Quality
1.5 (15 reviews)
1.7 (66 reviews)
Reviewer's quote

So I have made orders previously from UberEats and have always been charged the amount for the order and a tip fee if I felt the service was decent, last time being June 28th,2019 from McDonald’s what happened is I ordered food early in the morning and A&W took a while to respond the first time so...

PissedConsumer1610237

...Do not use the service. it's robbery..

PissedConsumer1751382

Ubereats and Postmates Pros and Cons

Pros
  • Food
  • Fast response
  • Still trying to figure it out
  • Service
  • Convenient
Cons
  • Voucher codes not working like they should
  • Increasing number of lazy drivers who dont follow instructions
  • Not getting my money back
  • Terribel customer service and they stole money
  • Refuse to honor order
  • Almost every time i ordered ive had problems with the order

Ubereats and Postmates Most Positive Reviews

Top rated reviews
5

The women I spoke to was very friendly and help me as much as she could and was able to refund my cash and promo code....

5

I activated card but it keeps saying active card

Ubereats and Postmates Most Critical Reviews

Lowest rated reviews
1

I NEED TO SPEAK TO SOMEONE ON THE PHONE REGARDING A POSSIBLE THEFT FROM AN UBER EATS DRIVER. LONG STORY. THEY SAID THEY...

1

I have worked harder for several weeks and I don't know why they have deactivated me. I have 4,4 rate but I worked very...

Ubereats and Postmates Latest Reviews

Recent published reviews
1

I ordered McDonalds from Uber eats no one was available to pick up my order in the area so it got canceled and took my...

Read all 29 reviews

I dont know I need to new password needed to work

Read all 253 reviews

Ubereats and Postmates Products and Services

Most reviewed product and services
  • Ubereats Delivery Service (10 reviews)
  • Ubereats Customer Care (3 reviews)
  • Ubereats Account (3 reviews)
  • Postmates Delivery Service (64 reviews)
  • Postmates Customer Care (25 reviews)
  • Postmates Vehicle Driver (10 reviews)