PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ubereats and Postmates as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ubereats
Postmates

Ubereats and Postmates Overview

Total reviews 51266 12766
Company responses 0 0
Issues resolved 341 63

Ubereats and Postmates Consumer Ratings

Rank
102 out of 378 in Food Delivery category
132 out of 378 in Food Delivery category
Customer service
No votes
102 in category
Reliability
No votes
98 in category
Exchange, Refund and Cancellation Policy
No votes
91 in category
Product or Service Quality
No votes
106 in category

Ubereats and Postmates Rating Details

Customer service
No votes
1.3
(4264 reviews)
Reviewer's quote

...So I called customer service to check if it was delivered to the right one but the agent said that it was delivered to a different one..

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...y pants on to begin with and I was right next to him and my dog and there was no such attack and/or bite! Either way, the employee needs help and none of your customer service numbers work but I will warn other customers about him. Also, the police advised me to go look into your protocols regarding entering gated ...

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Reliability
No votes
1.4
(3992 reviews)
Reviewer's quote

...It reduces the trust and reliability that you publically claim. You are a service of convenience that is not convenient. And this was not the only isolated incident..

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I got little Caesars pizza and it's at the the palmetto on 10th I live in Bradenton Florida 4421 York drive Bradenton Florida my order went through and it's sitting at the palmetto Little Caesars it was supposed to be delivered to me

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Exchange, Refund and Cancellation Policy
No votes
1.3
(3861 reviews)
Reviewer's quote

Missing food and water and will not refund! I ordered from 7/11 they didnt give my driver my water so Uber eats had a nerve to tell me that my order didnt qualify for a refund! WHAT?? I ordered a pizza from Pizza Hut it was dry no sauce and again no refund then ordered from pop eyes missing chicken...

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...And cant figure how to get a refund. No way to get ahold of anybody . Starving and stuck at work ..

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Product or Service Quality
No votes
1.4
(3773 reviews)
Reviewer's quote

Customer service wasnt the issue. Theyre just doing what theyre told. They Are Call Center, Uber eats itself sucks they steal money from people...

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...POOR COMMUNICATION, UNPROFESSIONAL SERVICE!!..

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Ubereats and Postmates Pros and Cons

Pros
  • Convenient
  • Convenience
  • No pros
  • Unable to contact customer service
  • Still trying to figure it out
  • Convenient
Cons
  • Customer service
  • No customer service
  • Difficult to reach customer service
  • Terrible customer service
  • Unable to contact customer service
  • No customer service

Ubereats and Postmates Most Positive Reviews

Top rated reviews
5

Burger bread was completely soggy I could not eat the bun mushy and fell apart half order of French fries

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5

Ive accidentally press complete pic at sushi stop .. but Im currently waiting on the order and I have other costumer...

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5

Ordered food and restaurant told me one of the toppings they had was rotten so I wanted to cancel the entire order. Was...

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5

Post mates map said driver was here then the driver said he delivered the food to my door so I walked out my door wasnt...

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Ubereats and Postmates Most Critical Reviews

Lowest rated reviews
1

CryI'm missing my food and I already paid for it and I want my soup I am so tired of always missing my food

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1

I been ordered my food and still hasnt been delivered to me and no one never delivered it to me and I would like my...

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1

I did not get the discount of 20 dollar coupon, and after getting the food, we called ubereats why they still charged me...

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1

I got little Caesars pizza and it's at the the palmetto on 10th I live in Bradenton Florida 4421 York drive Bradenton...

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Ubereats and Postmates Latest Reviews

Recent published reviews
No votes

This is the second time I got food poisoning from ordering ice ice cream, or a big Mac from McDonalds on Waldron Road in...

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No votes

Didnt get the food deliver to wrong house so they gave us urber cash and when I tried using it it wouldnt let me

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3

I have made several orders this week from several different restaurants and there has been an issue with every order,...

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1

Did not get my food !!! . And cant figure how to get a refund. No way to get ahold of anybody . Starving and stuck at...

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