PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Postmates and Ubereats as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Postmates
Ubereats

Postmates and Ubereats Overview

Total reviews
224
24
Company responses
0
0
Issues resolved
0
0

Postmates was first mentioned on PissedConsumer on Sep 22, 2017 and since then this brand received 224 reviews. It is 200 reviews more than Ubereats received since Sep 26, 2017.

Postmates and Ubereats Consumer Ratings

Rank
50 out of 339 in Food Delivery category
52 out of 339 in Food Delivery category
Customer service
35 in category
39 in category
Website
63 in category
41 in category
Staff
38 in category
45 in category

According to consumer ratings and reviews, Postmates ranks 2 points higher in the Food Delivery category than Ubereats. People gave Postmates 1.4 stars for Customer service criterion in Food Delivery category and it is 79 points higher than the worst rated brand in this category. At the same time, Ubereats was rated 1.4 stars for Customer service criterion in this category and it is 75 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Ubereats has a higher rating than Postmates. Regarding Staff criterion, consumers gave Postmates 1.4 stars and it is 67% greater than other in category. Ubereats however was rated 1.3 stars and it is 61% greater than other in category.

Postmates and Ubereats Rating Details

Customer service
1.4 (67 reviews)
1.4 (14 reviews)
Reviewer's quote

To make things worse you can't get through to customer service and when you do their solution is to refund the money to your Postmates account, they don't even refund it to your bank account they refunded to your Postmates account. So basically they're forcing you to use their service, they're...

PissedConsumer1751392

...I had to reorder breakfast this morning and then I've got to haggle with customer service. I should have just gone out for breakfast. It also seems that Uber Eats has much fewer choices than Grub Hub...

PissedConsumer1522810
Website
1.7 (63 reviews)
2.1 (15 reviews)
Reviewer's quote

I am ready angry and *** mad right now I what my damn money back now why the *** they cancelled my *** order you dump ***

Lurlene

...So I went to ubereats website to see what I could do. I saw that they had a number if you need to change your address. So i gave them a call the first rep said that they couldn't do anything until the 3rd party driver picks up the order...

dorothea
Staff
1.4 (62 reviews)
1.3 (15 reviews)
Reviewer's quote

What a piece of *** company you *** are!!!!!

Cyniah

Haven't received any refund . I would appreciate store credit or something

Anival

Postmates and Ubereats Pros and Cons

Pros
  • Still trying to figure it out
  • Unable to contact customer service
  • Service
  • Food
  • Fast response
Cons
  • Terribel customer service and they stole money
  • Refuse to honor order
  • Almost every time i ordered ive had problems with the order
  • Not getting my money back
  • Excess charges caused by lazy drivers
  • Customer service

Postmates and Ubereats Most Positive Reviews

Top rated reviews
5

I activated card but it keeps saying active card

4.2

So, I signed up to UberEats for the first time and I got a voucher from a friend which gives my friend some UberEats...

Postmates and Ubereats Most Critical Reviews

Lowest rated reviews
1

I have worked harder for several weeks and I don't know why they have deactivated me. I have 4,4 rate but I worked very...

1

I NEED TO SPEAK TO SOMEONE ON THE PHONE REGARDING A POSSIBLE THEFT FROM AN UBER EATS DRIVER. LONG STORY. THEY SAID THEY...

Postmates and Ubereats Latest Reviews

Recent published reviews
1.2

I am a fleet driver for Postmates. I was dispatched to a Burger King to pick up a pre-paid order to deliver to a...

Read all 224 reviews
1

I'm a gold level member who use Uber eats very frequently as I travel for business. This occasion I was trying to buy...

Read all 24 reviews

Postmates and Ubereats Products and Services

Most reviewed product and services
  • Postmates Delivery Service (54 reviews)
  • Postmates Customer Care (22 reviews)
  • Postmates Vehicle Driver (8 reviews)
  • Ubereats Delivery Service (9 reviews)
  • Ubereats Customer Care (3 reviews)
  • Ubereats Account (2 reviews)