PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Poshmark and ThredUP as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Poshmark
1.8
ThredUP
2.1
Poshmark
ThredUP

Poshmark and ThredUP Overview

Total reviews 7907 1630
Company responses 0 5
Issues resolved 109 31

Poshmark and ThredUP Consumer Ratings

Rank
154 out of 691 in Auctions and Marketplaces category
812 out of 4781 in Footwear and Clothing category
Customer service
178 in category
862 in category
Exchange, Refund and Cancellation Policy
136 in category
679 in category
Website
145 in category
820 in category
Product or Service Quality
134 in category
849 in category

Poshmark and ThredUP Rating Details

Customer service
1.3
(3130 reviews)
1.4
(599 reviews)
Reviewer's quote

...Please contact customer service. " After reviewing the listing instructions and going through my listing again, I was not able to find the problem. I also looked at my account settings, but no luck...

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...I tried to contact customer service to get an address to provide the US Post office to continue the shipping process. I tried multiple methods and got no response. It would have taken less than a minute to respond...

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Exchange, Refund and Cancellation Policy
1.5
(2576 reviews)
1.7
(499 reviews)
Reviewer's quote

The shoes I got were ripped, not wearable! I understand your policy, now that I know about it. In the future, may I suggest you be clear with your 72 hrs before a customer finalizes a purchase! I happened to not be available to open the pkg until after this time period, thinking I had 30 days like...

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...There is points and money from a refund in my account but they are not allowing me to check out. Try to get help and you get a run around for a month. Beware of this site...

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Website
1.9
(2576 reviews)
2.2
(534 reviews)
Reviewer's quote

I wanted to speak with an individual regarding the websites i WANT TO VIEW THE WEBSITE WITHOUT DOWNLOADING OR ADDING PERSONAL INFORMATION..

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...I cannot get anyone to respond to my emails, and the phone number available to call is only if you need a screen reader for the website (accessibility compliance. ) Stay away!..

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Product or Service Quality
1.8
(2434 reviews)
2
(501 reviews)
Reviewer's quote

...It sure would be nice if you had some reasonable customer service..

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...Customer Service is non existent. Impossible to get answers to a specific issue. You get generic responses..

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Poshmark and ThredUP Pros and Cons

Pros
  • No pros
  • Good prices
  • Great deals
  • Affordable clothing and shoes
  • Recycling of clothing
  • Online shopping
Cons
  • Customer service
  • No customer service
  • Terrible customer service
  • Poor customer service
  • Not able to reach costumer service
  • No customer service

Poshmark and ThredUP Most Positive Reviews

Top rated reviews
5

Order was cancelled because of delay shipping and i didnt check my email before leaving to the post office only until i...

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5

Any chance you can cancel my order before they ship?? Please and thanks a bunch!

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5

I made some on the May 30 and I see that you charge my account 2 times $60.11 and another one on the 5th of June a amoun...

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5

Nothing happened. I hit the wrong button i didnt mean to use pissed consumer....i want to ko how to use the splurge...

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Poshmark and ThredUP Most Critical Reviews

Lowest rated reviews
1

my order was cancelled by poshmark no the seller as seller told me..please fix it for me i can get my order

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1

I do not recommend selling your clothing items to this place. I got referred by people I knew so I trusted their word....

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1

The bag I revived is in bad condition
I want my money back.. its in very very very bad shape
I am calling my bank to stop...

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1

Wow was I taken. I placed an order for 25 items (the maximum) from Thredup. It was my first order and I was amazed at...

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Poshmark and ThredUP Latest Reviews

Recent published reviews
1

As a brand new user on Poshmark, when I attempted to list my first item, I kept getting a message on my screen, "Error,...

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1.7

Because my clean out bag arrived wadded up, the shipping address was illegible. I tried to contact customer service to...

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1

I cant REDEEM MY BALANCE on my POSHMARK ACCOUNT. I need to get my funds out of my account.
My phone number has changed
The...

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No votes

I was new to Thread-UP and so excited. I am a thrifter in every way. Not this way.They had sales and clearances on...

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