PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Poshmark and ThredUP as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Poshmark
ThredUP

Poshmark and ThredUP Overview

Total reviews
1185
514
Company responses
0
5
Issues resolved
22
5

Poshmark was first mentioned on PissedConsumer on Feb 4, 2014 and since then this brand received 1185 reviews. It is 671 reviews more than ThredUP received since Mar 17, 2015. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Poshmark customer support team than with ThredUP customer service.

Poshmark and ThredUP Consumer Ratings

Rank
411 out of 2293 in Footwear and Clothing category
373 out of 2293 in Footwear and Clothing category
Customer service
354 in category
311 in category
Exchange, Refund and Cancellation Policy
304 in category
204 in category
Product or Service Quality
326 in category
281 in category

According to consumer ratings and reviews, ThredUP ranks 38 points higher in the Footwear and Clothing category than Poshmark. People gave Poshmark 1.3 stars for Customer service criterion in Footwear and Clothing category and it is 603 points higher than the worst rated brand in this category. At the same time, ThredUP was rated 1.4 stars for Customer service criterion in this category and it is 646 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that ThredUP has a higher rating than Poshmark. Regarding Product or Service Quality criterion, consumers gave Poshmark 1.7 stars and it is 66% greater than other in category. ThredUP however was rated 1.9 stars and it is 71% greater than other in category.

Poshmark and ThredUP Rating Details

Customer service
1.3 (644 reviews)
1.4 (203 reviews)
Reviewer's quote

Terrible customer service No telephone number No email They email you and you cannot reply You need to complete a form It says free shipping on first order - then they charge you! You try to get refund for shipping and they say we will apply it to your next order Sellers have junk - misleading...

Dalia

...No response whatsoever from customer service. Thoroughly disgusted..

Brecklynn
Exchange, Refund and Cancellation Policy
1.4 (574 reviews)
1.7 (171 reviews)
Reviewer's quote

Both times it took over a week for a refund - and both times I was left scrambling with no gifts. Needless to say Im beyond pissed! If sellers are allowed to double sell and cancel orders without cause they need to be kicked off the site! Ive sold on there for months- never have I cancelled...

Carla R

...I sent a request for someone to contact me and I received an email saying they are swamped and it may take up to 10 days to get back with me … well, that will (conveniently for them) make the return impossible due to the 14 day return policy. I'm beginning to think this is a scam..

Billie
Product or Service Quality
1.7 (545 reviews)
1.9 (183 reviews)
Reviewer's quote

...I requested for the product to be delivered or my money refunded but you have chosen to ignore my attempts to resolve this injustice and turn this into a legal battle. I would like my $258. 68 place back into my account immediately...

Samy

...I also called and left a message on your service. Thank you, Karen Zakarian..

Leonte

Poshmark and ThredUP Pros and Cons

Pros
  • How easy it was to sell
  • Diversity of products
  • Deals on poshmark
  • Affordable clothing and shoes
  • Good selection good prices
  • Great website
Cons
  • Customer service
  • No customer service
  • Unable to contact customer service
  • Being deceived
  • Poor customer service
  • Not able to reach costumer service

Poshmark and ThredUP Most Positive Reviews

Top rated reviews
5

If you're thinking about getting the app, use this code BMSYH & you'll get a $5 credit free.

Now on to my review....

5

A pop up came up stating the that if I downloaded the app I would get free shipping so I decided to make a purchase...

Poshmark and ThredUP Most Critical Reviews

Lowest rated reviews
1

I bought a item a clothing item online on Poshmark site. The photo of the item was deceitful. color didn't match the ori...

1

ThredUP.com is an online consignment store based in SF CA but with a Cambridge MA phone no. On their website for the pas...

Poshmark and ThredUP Latest Reviews

Recent published reviews

I want a refund for some shoes I purchased and never received I contacted the seller no help

Read all 1185 reviews
1

Look you know going in they will sell your items for next to nothing what you dont know is they can choose not to...

Read all 514 reviews

Poshmark and ThredUP Products and Services

Most reviewed product and services
  • Poshmark Customer Care (220 reviews)
  • Poshmark Marketplace (155 reviews)
  • Poshmark Shipping Service (105 reviews)
  • Thredup Customer Care (121 reviews)
  • Thredup Shipping Service (68 reviews)
  • Thredup Trade-in (44 reviews)