PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Poshmark and ThredUP as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Poshmark
ThredUP

Poshmark and ThredUP Overview

Total reviews
1500
724
Company responses
0
5
Issues resolved
24
8

Poshmark and ThredUP Consumer Ratings

Rank
95 out of 306 in Auctions and Marketplaces category
369 out of 1990 in Footwear and Clothing category
Customer service
87 in category
339 in category
Exchange, Refund and Cancellation Policy
71 in category
229 in category
Website
77 in category
354 in category
Product or Service Quality
71 in category
315 in category

Poshmark and ThredUP Rating Details

Customer service
1.3 (751 reviews)
1.4 (254 reviews)
Reviewer's quote

...Had to write Poshmark Customer Service to Cancel Sale and request a refund. I then purchased a pair of Prada loafers for my daughter. 10 days later, the seller never shipped the shoes...

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...I have ordered close to $600 worth of items in the last 8 months from thred up, and I have never been so disappointed with any company's customer service the way I am now..

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Exchange, Refund and Cancellation Policy
1.4 (666 reviews)
1.7 (214 reviews)
Reviewer's quote

...I did not accept it and filed a request to refund immediately. Other item arrived with the security tag attached from the store. I did not accept it and send a request to refund w/ picture...

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...I corentin did for 14 days since the Box have been sitting outside for I don't know cause I use the back door and after so disappointed please call me and refund my money..

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Website
2 (639 reviews)
2.3 (234 reviews)
Reviewer's quote

...The item on poshmarks website shows as "pending shipment scan" but USPS. com states item was delivered. I have messaged these people over and over without result, sent copies of the tracking info and usps tracking info without result...

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Wouldn't you know that I found my D&G overcoat for sale on the website, same coat, same size but in another seller's profile. Now I was really suspicious, so I continued to search for more items of mine that they claimed were unsellable and continued to find them for sale in other seller's...

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Product or Service Quality
1.7 (627 reviews)
1.9 (223 reviews)
Reviewer's quote

I had a mere 59 listings up and then in the middle of me listing my 60th post, it says to contact Poshmark customer service. I'm not selling counterfeit anything, not using a bot, being 100% truthful on my posts, my only crime is I may be selling my clothes too cheaply, like $5 for most of my...

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1) poor quality 2) no return label or invoice in pkg 3) what an inconvenience to go somewhere to print return label 4) no live person to talk to with technical issues 5) problem logging in..

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Poshmark and ThredUP Pros and Cons

Pros
  • Deals on poshmark
  • Variety
  • Users are generally nice and honest
  • Affordable clothing and shoes
  • Recycling of clothing
  • Good selection good prices
Cons
  • Customer service
  • No customer service
  • Scamming
  • Poor customer service
  • Not able to reach costumer service
  • Feeling like i was scammed

Poshmark and ThredUP Most Positive Reviews

Top rated reviews
5

If you're thinking about getting the app, use this code BMSYH & you'll get a $5 credit free.

Now on to my review....

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5

A pop up came up stating the that if I downloaded the app I would get free shipping so I decided to make a purchase...

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5

Lol despite the awful reviews I've seen on here, I must say Poshmark is super great! I've made over $200, with all of...

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5

I returned two dresses and did not receive credit on my accojnt

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Poshmark and ThredUP Most Critical Reviews

Lowest rated reviews
1

I bought a item a clothing item online on Poshmark site. The photo of the item was deceitful. color didn't match the ori...

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1

ThredUP.com is an online consignment store based in SF CA but with a Cambridge MA phone no. On their website for the pas...

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1

You get a feel about sites right away so go with your gut on this one. I knew there was a lot of younger people...

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1

Wow was I taken. I placed an order for 25 items (the maximum) from Thredup. It was my first order and I was amazed at...

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Poshmark and ThredUP Latest Reviews

Recent published reviews
No votes

Please cancel Order # 5ef0f331576006e92e3e1c and confirm the cancellation of this order
I ordered a Hamilton Juicer on Ju...

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1

Wrong address on packages please help

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3

I did not receive my package

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No votes

I've tried to cancel but you keep sending me boxes....please stop

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Poshmark and ThredUP Products and Services

Most reviewed product and services
  • Poshmark Customer Care (238 reviews)
  • Poshmark Marketplace (161 reviews)
  • Poshmark Shipping Service (120 reviews)
  • Thredup Customer Care (139 reviews)
  • Thredup Shipping Service (88 reviews)
  • Thredup Trade-in (44 reviews)