PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Poshmark and ThredUP as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Poshmark
ThredUP

Poshmark and ThredUP Overview

Total reviews
1142
481
Company responses
0
5
Issues resolved
22
5

Poshmark was first mentioned on PissedConsumer on Feb 4, 2014 and since then this brand received 1142 reviews. It is 661 reviews more than ThredUP received since Mar 17, 2015. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Poshmark customer support team than with ThredUP customer service.

Poshmark and ThredUP Consumer Ratings

Rank
400 out of 2463 in Footwear and Clothing category
363 out of 2463 in Footwear and Clothing category
Customer service
342 in category
No votes
Exchange, Refund and Cancellation Policy
282 in category
No votes
Product or Service Quality
305 in category
No votes

According to consumer ratings and reviews, ThredUP ranks 37 points higher in the Footwear and Clothing category than Poshmark. People gave Poshmark 1.3 stars for Customer service criterion in Footwear and Clothing category and it is 568 points higher than the worst rated brand in this category. Regarding Product or Service Quality criterion, consumers gave Poshmark 1.8 stars and it is 66% greater than other in category.

Poshmark and ThredUP Rating Details

Customer service
1.3 (629 reviews)
No votes
Reviewer's quote

There is very poor customer service so do not use this site unless absolutely necessary..

Holly W

...I received a Discover Card in the mail that, when I tried to activate, was not in service and had $0 balance. I reported this to ThredUp and they have still not fixed..

Emily B
Exchange, Refund and Cancellation Policy
1.4 (555 reviews)
No votes
Reviewer's quote

...They did not refund. Just gave me a $60 credit on a $650 purchase. Today, I noticed black particles in the purse...

Marilyn B

I was given a number that is a recording for ONLY website accessability issues with NO method of contacting Customer Service.

Meesha
Product or Service Quality
1.8 (531 reviews)
No votes
Reviewer's quote

I will never do any business with this company. I tried for months to get help with getting my money after selling some shoes.

PissedConsumer1716094

I have returned the box they sent me which was EVERYTHING I checked that I did NOT like. I sent the box back. They billed me a ridiculous amount, and then have not returned my 8 emails, 12 messages, and 2 FB messages. HORRIBLE when there is not a number to call.

Leone

Poshmark and ThredUP Pros and Cons

Pros
  • How easy it was to sell
  • Diversity of products
  • Deals on poshmark
  • Affordable clothing and shoes
  • Good selection good prices
  • Great website
Cons
  • Customer service
  • No customer service
  • Unable to contact customer service
  • Being deceived
  • Poor customer service
  • Not able to reach costumer service

Poshmark and ThredUP Most Positive Reviews

Top rated reviews
5

If you're thinking about getting the app, use this code BMSYH & you'll get a $5 credit free.

Now on to my review....

5

A pop up came up stating the that if I downloaded the app I would get free shipping so I decided to make a purchase...

Poshmark and ThredUP Most Critical Reviews

Lowest rated reviews
1

I bought a item a clothing item online on Poshmark site. The photo of the item was deceitful. color didn't match the ori...

1

ThredUP.com is an online consignment store based in SF CA but with a Cambridge MA phone no. On their website for the pas...

Poshmark and ThredUP Latest Reviews

Recent published reviews
1

I told this dude to cancel my order he did and I email Poshmark and I told them what happen they keep telling me 14...

Read all 1142 reviews

Please call me and let me know what happen ordered 2 jackets only got one

Read all 481 reviews

Poshmark and ThredUP Products and Services

Most reviewed product and services
  • Poshmark Customer Care (216 reviews)
  • Poshmark Marketplace (152 reviews)
  • Poshmark Shipping Service (99 reviews)
  • Thredup Customer Care (116 reviews)
  • Thredup Shipping Service (64 reviews)
  • Thredup Trade-in (44 reviews)