PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about The Realreal and Poshmark as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

The Realreal
Poshmark

The Realreal and Poshmark Overview

Total reviews 98 1693
Company responses 0 0
Issues resolved 1 25

The Realreal and Poshmark Consumer Ratings

Rank
44 out of 407 in Job Search and Employment category
94 out of 325 in Auctions and Marketplaces category
Customer service
51 in category
86 in category
Advertised vs Delivered
30 in category
55 in category
Website
35 in category
77 in category
Product or Service Quality
36 in category
68 in category

The Realreal and Poshmark Rating Details

Customer service
1.4 (56 reviews)
1.3 (820 reviews)
Reviewer's quote

...e for furniture - the total order amt was around $1300 - it calculated the shipping and handling at $1600!! I immediately assumed this was an error - I called customer service and they told me that in fact the calculation was correct! It is nearly impossible to purchase anything from The Real Real with these exorbitant freight charges. I was ...

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I am complaining that you cant even get in touch with customer service because of the email address being full. Seems like someone should be checking on the email address to assist customers with their problems. My package and money is all tied up...

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Advertised vs Delivered
1.6 (51 reviews)
1.7 (629 reviews)
Reviewer's quote

...I called again today and again today their ELITE delivery team has started sending me notices that my rugs and lamp will be delivered. Wow! Really? I deleted their app and won't do business with them ever again..

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...used Poshmark for the first time to order a pair of Airwalk boots my order number is 5 f a 0982 +816-295-***-*466 f70 today I looked at my order and it said delivered I have been trying to get ahold of you guys for days now telling you it has not been delivered because it said delivered you guys have a phone number I can call because I'm not paying...

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Website
2.4 (49 reviews)
2 (698 reviews)
Reviewer's quote

I think, overall, the only suggestions that I would make for the website is that every listing needs to have more in-depth descriptions and better closeups of the item - from all angles. They also need a better and more efficient way to answer questions. Despite that, I would definitely shop from...

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Never went on Poshmark website, clicked on 2020 Hess toy truck. Five pictures came up, opened first which was Poshmark clicked out and did not order. Moved over to third picture which was the original Hess Truck site and ordered thru PayPal...

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Product or Service Quality
1.8 (48 reviews)
1.8 (679 reviews)
Reviewer's quote

...I have written and called TRR customer service several times and have received a lot of different excuses, a refund of the shipping costs, and today, a $100. 00 credit toward my next purchase. The latter while seemingly nice, is not what I am interested in...

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...Poshmark has no customer service telephone number. I do not want to download the app just so that I can work this out. I am already unhappy about the numerous email ads from Poshmark; it seems that downloading the app would be even more invasive...

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The Realreal and Poshmark Pros and Cons

Pros
  • Shopping on their website
  • Website
  • Easy to use website
  • Users are generally nice and honest
  • Good way of getting favorite brands at discounted prices
  • Deals on poshmark
Cons
  • Customer service
  • Them misrepresenting or losing my item
  • Return of products for sale via their consignment team
  • Customer service
  • Unable to contact customer service
  • No customer service

The Realreal and Poshmark Most Positive Reviews

Top rated reviews
5

I purchased a used Prada handbag from this consignment company, and the picture looked good. Their shipping is slow, com...

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5

If you're thinking about getting the app, use this code BMSYH & you'll get a $5 credit free.

Now on to my review....

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5

I am on hold for nearly 25 mins.
Looking for a Chanel jacket in black or black w another color I’m a size 36. I would lik...

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5

Lol despite the awful reviews I've seen on here, I must say Poshmark is super great! I've made over $200, with all of...

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The Realreal and Poshmark Most Critical Reviews

Lowest rated reviews
1

This review isn't for The RealReal's physical location nor for their office. This review is going to be based on their o...

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1

I bought a item a clothing item online on Poshmark site. The photo of the item was deceitful. color didn't match the ori...

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1

I spent several thousands of dollars with this company. The last sale I did with them was for 5 items. After almost 2...

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1

You get a feel about sites right away so go with your gut on this one. I knew there was a lot of younger people...

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The Realreal and Poshmark Latest Reviews

Recent published reviews
1.6

DontGross I had to wear gloves melted candy pet hair dirty and CHEWED GUM brass was disconnected not repairable pipeinv...

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No votes

I had a gift card, and somehow somebody got the pin and bought almost $50 of stuff here. I didn't do it, so I would...

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5

I luv this place ! I haven't been to a mall in over a year !

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3.6

My credit card used no orders received.

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The Realreal and Poshmark Products and Services

Most reviewed product and services
  • The Realreal Marketplace (9 reviews)
  • The Realreal Shipping Service (7 reviews)
  • Poshmark Marketplace (165 reviews)
  • Poshmark Shipping Service (125 reviews)
  • Poshmark Profile (34 reviews)