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  • 5 ISSUES RESOLVED
  • 1022 TOTAL REVIEWS
  • $75.4K CLAIMED LOSSES
  • $490 AVERAGE LOSS
1.9
Customer service
Website
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Photographer 10
  • How quickly i receive my photos 9
  • Speed of photo printing 7
  • Variety of poses 4
  • Received photos quickly 4

Customers don't like

  • Customer service46
  • Misleading sales tactics14
  • Quality7
  • Pressure to buy7
  • No apology for poor service4
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Shutterfly

E-commerce
  • 2 ISSUES RESOLVED
  • 290 TOTAL REVIEWS
  • $36.1K CLAIMED LOSSES
  • $430 AVERAGE LOSS
1.9
Customer service
Website
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Ease of use 3
  • Convenience of photo organization 3
  • User friendly website 2
  • Rearranging of photos on share site easier 2
  • Promos and diverse selection 2

Customers don't like

  • Customer service28
  • Unresponsive customer service3
  • Shipping policy3
  • Ease of site use3
  • Customer service is the worst3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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