PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Prestige Portraits and Portrait Innovations as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Prestige Portraits
Portrait Innovations

Prestige Portraits and Portrait Innovations Overview

Total reviews 178 1419
Company responses 0 0
Issues resolved 2 6

Prestige Portraits and Portrait Innovations Consumer Ratings

Rank
50 out of 292 in Photography category
30 out of 292 in Photography category
Price Affordability
44 in category
30 in category
Value for money
35 in category
20 in category
Product or Service Quality
28 in category
24 in category
Customer service
24 in category
27 in category

Prestige Portraits and Portrait Innovations Rating Details

Price Affordability
1.2 (101 reviews)
2.1 (665 reviews)
Reviewer's quote

Really??? How is this even legal? This is a complete rip-off and joke to say you're offering "senior portraits" for this price. Secondly, the photos were shipped via regular USPS very poorly packaged in paper / cardboard products. For this much money, they should be packaged and shipped in...

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Received an email and I made an appointment, in less than 20 hours they told me the price changed, and they would not honor my email pricing. 3 Day sale that ended over night when the store was closedgo figure. Why is there no store manager on site to honor the coupons? FALSE ADVERTISING, SO UPSET...

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Value for money
1.2 (93 reviews)
1.9 (461 reviews)
Reviewer's quote

He took two different background photos in the same pose but the ones my school requires were very low-quality verse the company's money-making photos, everyone in my class agrees that the ones we need for the yearbook are terrible. I understand the guy was just doing what he was told but Prestige...

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...I paid with my Master Card and they were able to refund my money. Praise God!..

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Product or Service Quality
1.8 (92 reviews)
1.9 (690 reviews)
Reviewer's quote

...Yes, it is good quality but 300 dollars for 5 poses? Just to give me a few pictures? I would not recommend coming here for upcoming seniors it is too expensive and senior year is already expensive..

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Poor customer service Didn't get my canvas picture Closed down and tell customer..

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Customer service
1.6 (90 reviews)
1.5 (742 reviews)
Reviewer's quote

...Called and called and called their customer service for a retake date and never received a response..

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...The manager has shown prejudice, disrespect, unconcern for good customer service. Even bullying her own employees. Why won't she just do the right thing and print the photos that were missing in the first place...

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Prestige Portraits and Portrait Innovations Pros and Cons

Pros
  • Pictures came out great
  • Great until i got the price list
  • Quality seems decent
  • Photographer
  • How quickly i receive my photos
  • Variety of poses
Cons
  • Being overcharged
  • Ridiculously high pricing
  • Quality and prices
  • Customer service
  • Misleading sales tactics
  • Pressure to buy

Prestige Portraits and Portrait Innovations Most Positive Reviews

Top rated reviews
3.7

I had issues with there 800 customer service. Don't deal with them on line because it's a joke, go to and deal with...

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5

I think its wrong they stopped the virtual website unless u pay I have family who use to buy extras from website when I...

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3.6

For all those complaining about price- senior portraits are not a necessity. They are a luxury item. Most places gouge...

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5

The new young guy manager at the lakeline mall, Austin, Tx location is a joke. He has no customer service values at...

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Prestige Portraits and Portrait Innovations Most Critical Reviews

Lowest rated reviews
1

Portraits were too expensive to cater for high school students. They seem to have the monopoly when it comes to school...

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1

I was a former employee of Portrait Innovations in Harrisburg Pa and let me tell you as far as jobs go it was like...

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1

I made an online order and cancelled it within one hour. I was debited in my checking account and when I cancelled the...

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1

I was 'pressured' into purchasing too many photos. I told no less than 4 salesclerks that I had a $19.99 coupon - they...

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Prestige Portraits and Portrait Innovations Latest Reviews

Recent published reviews
1

I never post anything BUT I just had the absolute WORST experience having my son's Senior Portraits taken at Prestige Po...

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4.3

Im not upset just want to know if the studio in my area is going to re open

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1

I will never take another portrait with this company. The location in Prattville AL is so unorganized. There was no...

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1

I went there the picture person was 2 hours late they said they do not know when someone will be there. I called...

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Prestige Portraits and Portrait Innovations Products and Services

Most reviewed product and services
  • Prestige Portraits School Photo (31 reviews)
  • Prestige Portraits Photo (28 reviews)
  • Prestige Portraits Photo Service (21 reviews)
  • Portrait Innovations Photo Service (220 reviews)
  • Portrait Innovations Customer Care (199 reviews)
  • Portrait Innovations Photographer (139 reviews)