PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Portrait Innovations and Prestige Portraits as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Portrait Innovations
Prestige Portraits

Portrait Innovations and Prestige Portraits Overview

Total reviews
1412
159
Company responses
0
0
Issues resolved
6
2

Portrait Innovations was first mentioned on PissedConsumer on Aug 8, 2008 and since then this brand received 1412 reviews. It is 1253 reviews more than Prestige Portraits received since Sep 25, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Prestige Portraits customer support team than with Portrait Innovations customer service.

Portrait Innovations and Prestige Portraits Consumer Ratings

Rank
29 out of 371 in Photography category
46 out of 371 in Photography category
Customer service
27 in category
24 in category
Product or Service Quality
25 in category
29 in category
Website
24 in category
34 in category

According to consumer ratings and reviews, Portrait Innovations ranks 17 points higher in the Photography category than Prestige Portraits. People gave Portrait Innovations 1.5 stars for Customer service criterion in Photography category and it is 69 points higher than the worst rated brand in this category. At the same time, Prestige Portraits was rated 1.6 stars for Customer service criterion in this category and it is 72 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Portrait Innovations has a higher rating than Prestige Portraits. Regarding Website criterion, consumers gave Portrait Innovations 2.4 stars and it is 75% greater than other in category. Prestige Portraits however was rated 1.9 stars and it is 65% greater than other in category.

Portrait Innovations and Prestige Portraits Rating Details

Customer service
1.5 (739 reviews)
1.6 (73 reviews)
Reviewer's quote

...The manager has shown prejudice, disrespect, unconcern for good customer service. Even bullying her own employees. Why won't she just do the right thing and print the photos that were missing in the first place...

PissedConsumer1749540

...Called and called and called their customer service for a retake date and never received a response..

Hanna
Product or Service Quality
1.9 (687 reviews)
1.7 (76 reviews)
Reviewer's quote

Poor customer service Didn't get my canvas picture Closed down and tell customer..

Utah

He took two different background photos in the same pose but the ones my school requires were very low-quality verse the company's money-making photos, everyone in my class agrees that the ones we need for the yearbook are terrible. I understand the guy was just doing what he was told but Prestige...

PissedConsumer1675922
Website
2.4 (674 reviews)
1.9 (69 reviews)
Reviewer's quote

I go on the website to portrait innovations and see a special for one pose for $29. 99 plus a free canvas that you pay shipping for and a cd of your images. Awesome the package offered enough to pass to family and friends and we had allotted extra for other photos we may have wanted to purchase...

Annoyed c

The website is not useable and requires the consumer to make a phone call. Our experience, site will not allow user to make a change and pick the portrait of choice for the yearbook. ** The price is outrageous!! Simply because this is a "senior" picture the minimum price to purchase is almost $160...

PissedConsumer1358374

Portrait Innovations and Prestige Portraits Pros and Cons

Pros
  • Photographer
  • Variety of poses
  • Speed of photo printing
  • Photographers at studio
  • Great until i got the price list
  • She was willing to try poses
Cons
  • Customer service
  • Misleading sales tactics
  • Pressure to buy
  • Being overcharged
  • Price gouging for senior year
  • Very high prices and poor quality

Portrait Innovations and Prestige Portraits Most Positive Reviews

Top rated reviews
5

I think its wrong they stopped the virtual website unless u pay I have family who use to buy extras from website when I...

3.8

I had issues with there 800 customer service. Don't deal with them on line because it's a joke, go to and deal with...

Portrait Innovations and Prestige Portraits Most Critical Reviews

Lowest rated reviews
1

I was a former employee of Portrait Innovations in Harrisburg Pa and let me tell you as far as jobs go it was like...

1

Portraits were too expensive to cater for high school students. They seem to have the monopoly when it comes to school...

Portrait Innovations and Prestige Portraits Latest Reviews

Recent published reviews

Canvas was paid for and waiting for me to pick up but store in Louisville is permanently closed.

Read all 1412 reviews

I paid for my son's picture and found out some of his pictures were deleted. I asked for a refund but they claim they...

Read all 159 reviews

Portrait Innovations and Prestige Portraits Products and Services

Most reviewed product and services
  • Portrait Innovations Photo Service (218 reviews)
  • Portrait Innovations Customer Care (198 reviews)
  • Portrait Innovations Photographer (139 reviews)
  • Prestige Portraits School Photo (31 reviews)
  • Prestige Portraits Photo (26 reviews)
  • Prestige Portraits Customer Care (18 reviews)