PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Portillos and Steak N Shake as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Portillos
Steak N Shake

Portillos and Steak N Shake Overview

Total reviews
162
3245
Company responses
0
0
Issues resolved
0
4

Steak N Shake was first mentioned on PissedConsumer on May 9, 2008 and since then this brand received 3245 reviews. It is 3083 reviews more than Portillos received since Sep 27, 2007.

Portillos and Steak N Shake Consumer Ratings

Rank
125 out of 3117 in Cafes, Restaurants and Bars category
124 out of 3117 in Cafes, Restaurants and Bars category
Quality of Food
77 in category
94 in category
Staff
68 in category
146 in category
Price Affordability
110 in category
49 in category

According to consumer ratings and reviews, Steak N Shake ranks 1 points higher in the Cafes, Restaurants and Bars category than Portillos. People gave Portillos 2.5 stars for Quality of Food criterion in Cafes, Restaurants and Bars category and it is 147 points higher than the worst rated brand in this category. At the same time, Steak N Shake was rated 2.4 stars for Quality of Food criterion in this category and it is 130 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Portillos has a higher rating than Steak N Shake. Regarding Price Affordability criterion, consumers gave Portillos 2.8 stars and it is 51% greater than other in category. Steak N Shake however was rated 3.3 stars and it is 78% greater than other in category.

Portillos and Steak N Shake Rating Details

Quality of Food
2.5 (83 reviews)
2.4 (1359 reviews)
Reviewer's quote

Poor quality of food poor staff not the same on the downhill slide . Won't be returning a legacy in Chicago has been tainted with cost saving profit maximization strategies . So sad ..

Shloime

The experience today was awful from the service to the quality of food to the attitudes of the employees who waited on us. This is the tjird time we have experience this and I finally said enough is enough thats why I called..

Rudra
Staff
2.3 (82 reviews)
1.6 (1502 reviews)
Reviewer's quote

...No wonder staff service has gone downhill, corporate cant get it together themselves. They are so luck *** Portillo developed the brand the way he did and people love the ORIGINAL food. The food has changed since the buy out, but I still loved the food...

PissedConsumer884464

...They fully staff an he wants to close the store . People have to make a living they can't do it . If the GM keeps closing the store when they are fully staffed that's not how you run a restaurant ..

Chloee
Price Affordability
2.8 (79 reviews)
3.3 (1355 reviews)
Reviewer's quote

...be paying for them they sent her back and told me they said I have to charge you for them I said let me talk to the manager now then the price came out this is unacceptable to me I am angry about the Portillo’s and Crestwood has been going downhill for a long time and I do believe you need to address the situation Going on there it’s been declining for a long...

Nikeisha

...Just raise the price of the deal and give me my great steak burger back!!!..

Linda S

Portillos and Steak N Shake Pros and Cons

Pros
  • Food
  • Italian beef
  • Until now good
  • Food
  • Location
  • Price
Cons
  • Staff and servers suck
  • Little beef 2 small slices peppers
  • I am trying to send a complaint about portillos
  • Customer service
  • Service
  • Incorrect order

Portillos and Steak N Shake Most Positive Reviews

Top rated reviews
5

For got my password need to retrieve a pass code but having trouble with your system

5

Positive the people are amazing thanks to Kellie Rhodes who works at the east Washington street Steak 'n Shake all the...

Portillos and Steak N Shake Most Critical Reviews

Lowest rated reviews
1

On December 8, 2014 at 10:02pm, Host Alma, order R79, we went to Portillo's in Rolling Meadows and ordered a Chicken...

1

I think this is the first time I have walked out of an eatery before being seated. The attitude of this, and I use this...

Portillos and Steak N Shake Latest Reviews

Recent published reviews

This phone number is for Elmhurst, IL Portilloss. I need the number for national Shop and Ship to check on an order

Read all 162 reviews

I couldnt leave a message at all. While working for Steak n Shake in Jacksonville Florida 2019, I repeatedly asked my...

Read all 3245 reviews

Portillos and Steak N Shake Products and Services

Most reviewed product and services
  • Portillos Customer Care (19 reviews)
  • Portillos Sandwich (18 reviews)
  • Portillos Manager (13 reviews)
  • Steak N Shake Customer Care (574 reviews)
  • Steak N Shake Manager (276 reviews)
  • Steak N Shake Drive-through (269 reviews)