PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Portillos and Steak N Shake as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Portillos
Steak N Shake

Portillos and Steak N Shake Overview

Total reviews 195 3508
Company responses 0 0
Issues resolved 0 5

Portillos and Steak N Shake Consumer Ratings

Rank
144 out of 2673 in Cafes, Restaurants and Bars category
142 out of 2673 in Cafes, Restaurants and Bars category
Quality of Food
102 in category
110 in category
Customer service
86 in category
160 in category
Product or Service Quality
122 in category
143 in category
Price Affordability
124 in category
62 in category

Portillos and Steak N Shake Rating Details

Quality of Food
2.5 (94 reviews)
2.4 (1472 reviews)
Reviewer's quote

Poor quality of food poor staff not the same on the downhill slide . Won't be returning a legacy in Chicago has been tainted with cost saving profit maximization strategies . So sad ..

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...This location in Bradenton Fl definitely is not upholding steak N shake standard or even quality of food. Dont think Ill ever go back to a steakNshake after this horrible experience. I will like a full refund...

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Customer service
2 (94 reviews)
1.6 (1723 reviews)
Reviewer's quote

...The food was hard and had lousy customer service experience. I called several different extensions to finally reach someone that I could understand. The food used to be very tasty but now it is terrible..

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...we called like the email and sign said to do no o e would answer for twenty mins, finally the manager answer is very rude and condescending, terrible at customer service. I have never dealt with a more nasty person so its now 12:37 and NO food said I had to get in drive threw line wrapped around building. Just an awful...

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Product or Service Quality
1.9 (89 reviews)
1.8 (1395 reviews)
Reviewer's quote

...I emailed and a lady named Lori just sent me out a free meal card but my order was 16 your meals dont cost no 16 dollars or excuse that service. Id rather have my money so I could choose a decent restaurant to eat at..

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...HORRIBLE SERVICE!!! My phone number is 606-515-**** Thanks Holly!..

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Price Affordability
2.8 (89 reviews)
3.2 (1455 reviews)
Reviewer's quote

...be paying for them they sent her back and told me they said I have to charge you for them I said let me talk to the manager now then the price came out this is unacceptable to me I am angry about the Portillo’s and Crestwood has been going downhill for a long time and I do believe you need to address the situation Going on there it’s been declining for a long...

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...( had asked about the shakes being half price( we were not told they were Monday thru Friday. Shakes did not come with food we were told she forgot to order them but would place the order. Well we waited & waited then got a manager...

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Portillos and Steak N Shake Pros and Cons

Pros
  • Food
  • Italian beef
  • Until now good
  • Food
  • Location
  • Price
Cons
  • Total lack of customer service today
  • Staff and servers suck
  • Missing part of my delivery order
  • Customer service
  • Service
  • Bad service

Portillos and Steak N Shake Most Positive Reviews

Top rated reviews
5

For got my password need to retrieve a pass code but having trouble with your system

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5

Positive the people are amazing thanks to Kellie Rhodes who works at the east Washington street Steak 'n Shake all the...

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5

I love your hotdogs what happened? I could not chew them 4 of them terrible now i dont want to waste my money to try...

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5

my mother and me went to the steak and shake on 86th street zionsville ind and we were seating and after we placed our...

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Portillos and Steak N Shake Most Critical Reviews

Lowest rated reviews
1

On December 8, 2014 at 10:02pm, Host Alma, order R79, we went to Portillo's in Rolling Meadows and ordered a Chicken...

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1

I think this is the first time I have walked out of an eatery before being seated. The attitude of this, and I use this...

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1

We would eat at Portillo's at least twice a week. The last 3 meals were inedible. Not the same Portillo's hotdog. It...

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1

When we got there we had to wait over an hour to get our food and the floors were dirty and it looked liked no one had...

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Portillos and Steak N Shake Latest Reviews

Recent published reviews
1

I drove an hour waited forever in line and literally my whole mean was wrong couldnt go back because I had kids In the...

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No votes

Its ridiculous that every restaurant can do 2 orders but the slowest company to create a burger cant place two orders....

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1

Received wrong meal and I live an hour away

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No votes

Your TV ad is inappropriate at this time with COVID-19 a very big issue.
Your TV Ad show a server serving customers with...

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Portillos and Steak N Shake Products and Services

Most reviewed product and services
  • Portillos Sandwich (19 reviews)
  • Portillos Manager (13 reviews)
  • Portillos Drive-through (11 reviews)
  • Steak N Shake Manager (282 reviews)
  • Steak N Shake Drive-through (273 reviews)
  • Steak N Shake Sanitary Conditions (211 reviews)