PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Portillos and Steak N Shake as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Steak N Shake

Portillos and Steak N Shake Overview

Total reviews
Company responses
Issues resolved

Steak N Shake was first mentioned on PissedConsumer on May 9, 2008 and since then this brand received 3192 reviews. It is 3032 reviews more than Portillos received since Sep 27, 2007.

Portillos and Steak N Shake Consumer Ratings

129 out of 5046 in Cafes, Restaurants and Bars category
127 out of 5046 in Cafes, Restaurants and Bars category
Quality of Food
78 in category
No votes
68 in category
No votes
Price Affordability
108 in category
No votes

According to consumer ratings and reviews, Steak N Shake ranks 2 points higher in the Cafes, Restaurants and Bars category than Portillos. People gave Portillos 2.5 stars for Quality of Food criterion in Cafes, Restaurants and Bars category and it is 147 points higher than the worst rated brand in this category. Regarding Price Affordability criterion, consumers gave Portillos 2.8 stars and it is 52% greater than other in category.

Portillos and Steak N Shake Rating Details

Quality of Food
2.5 (82 reviews)
No votes
Reviewer's quote

I enjoyed the food and experience but sadly will NOT return because I was shocked by how much waste Portillos creates. Styrofoam cups for every drink!?!? In 2019?!?! Sniff..

Kate S

Our food made us so sick. We didn't even get what we ordered. My Frisco was burnt to a crisp...

2.3 (82 reviews)
No votes
Reviewer's quote

Poor quality of food poor staff not the same on the downhill slide . Won't be returning a legacy in Chicago has been tainted with cost saving profit maximization strategies . So sad ..


...the past few years is restaurant has went downhill it's a location on Capital Circle in Tallahassee Florida this staff and service are very very poor all the time I just don't know why you can't get good help in that restaurant..

Brenda z
Price Affordability
2.8 (79 reviews)
No votes
Reviewer's quote

...be paying for them they sent her back and told me they said I have to charge you for them I said let me talk to the manager now then the price came out this is unacceptable to me I am angry about the Portillo’s and Crestwood has been going downhill for a long time and I do believe you need to address the situation Going on there it’s been declining for a long...


...Just raise the price of the deal and give me my great steak burger back!!!..

Linda S

Portillos and Steak N Shake Pros and Cons

  • Food
  • Italian beef
  • Until now good
  • Food
  • Location
  • Price
  • Staff and servers suck
  • Little beef 2 small slices peppers
  • I am trying to send a complaint about portillos
  • Customer service
  • Service
  • Incorrect order

Portillos and Steak N Shake Most Positive Reviews

Top rated reviews

For got my password need to retrieve a pass code but having trouble with your system


Positive the people are amazing thanks to Kellie Rhodes who works at the east Washington street Steak 'n Shake all the...

Portillos and Steak N Shake Most Critical Reviews

Lowest rated reviews

On December 8, 2014 at 10:02pm, Host Alma, order R79, we went to Portillo's in Rolling Meadows and ordered a Chicken...


I think this is the first time I have walked out of an eatery before being seated. The attitude of this, and I use this...

Portillos and Steak N Shake Latest Reviews

Recent published reviews

I was with 4 other people. We all placed our orders. The other 4 got their orders. I had to wait for 15-20 minutes. I...

Read all 160 reviews

My husband and I dined at the Gainesville, fl location. Our waitress was Colleen. This was last night December 5. She...

Read all 3192 reviews

Portillos and Steak N Shake Products and Services

Most reviewed product and services
  • Portillos Customer Care (18 reviews)
  • Portillos Sandwich (17 reviews)
  • Portillos Manager (13 reviews)
  • Steak N Shake Customer Care (569 reviews)
  • Steak N Shake Manager (273 reviews)
  • Steak N Shake Drive-through (261 reviews)