PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Popmoney and Western Union as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Popmoney
Western Union

Popmoney and Western Union Overview

Total reviews
181
786
Company responses
0
0
Issues resolved
0
4

Popmoney and Western Union Consumer Ratings

Rank
53 out of 208 in Cash Services category
40 out of 208 in Cash Services category
Customer service
44 in category
32 in category
Product or Service Quality
45 in category
30 in category
Website
48 in category
32 in category
Reliability
42 in category
30 in category

Popmoney and Western Union Rating Details

Customer service
1.1 (93 reviews)
1.4 (217 reviews)
Reviewer's quote

Every time I call to the customer service they tell me one or the other story, the say sorry for the inconvenience but we have scheduled your check now. Then after 15 days I call back they say your check was never sent out or was never requested by our representative sorry for the inconvenience...

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By phoning through to a customer service representative, however, I eventually found out that the receiver has up to 90 days from the sent date to make the pick up. In this case, the receiver needs to obtain an updated passport, which may take him a few more weeks, but then there should be no...

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Product or Service Quality
1.1 (91 reviews)
1.5 (214 reviews)
Reviewer's quote

...I have filed a complaint with the bank that offers this service as well..

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After five years of excellent service Western Union leaves me stranded in a locked down Corona Virus zone with no affordable way to get cash to myself or to the family that I support, and the company doesn't care. There is a software glitch in Western Union's computer's handling of my...

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Website
1.2 (85 reviews)
1.7 (207 reviews)
Reviewer's quote

...Their website and mobile app is always down. How this company has not been closed by the government is beyond me. Thousands of people reporting their scam..

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...Despite advising Western Union through their official website form and via their UK email address no refund has been forthcoming..

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Reliability
1.1 (82 reviews)
1.4 (141 reviews)
Reviewer's quote

I tried to send money to help a friend that lost her son and has no e-mail. Supposedly I answered the Security Questions incorrect, which I know is not correct because I know my answers. Then lock my account and unable to send the scheduled payment to my sister who I support. I have these payments...

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I got a check from Western Union grom a money order I had purchased at Kroger. There was no reason to be denied cashing it, it was a legitimate check, not a scam. The check was a money order refund. I will never buy a western union money order from Kroger again

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Popmoney and Western Union Pros and Cons

Pros
  • Sending money quick
  • Concept
  • Convenience
  • Past transfers went well
  • Wu wire service
  • I liked it and i have been using it for 5 years
Cons
  • Failure to deliver
  • Pop money is worst site ever do not use
  • Payment was arbitrarily placed on hold
  • Customer service
  • Business tactics
  • Will not use western union again

Popmoney and Western Union Most Positive Reviews

Top rated reviews
5

4/4/16. Ashley, at Popmoney, took time to look up a confusion for me and was very clear. There was only one step...

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5

I regularly feed orphanages in sri lanka & india in memory of my late mother. I feed the relevant funds thru Weste...

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5

I received text notice on 9/29 that incoming $ was available for deposit to my account at PNC Bank. When I phoned PNC...

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5

DEAR WESTREN UNION


That's a complain letter to Western union in America

16/06/2015 Yesterday m...

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Popmoney and Western Union Most Critical Reviews

Lowest rated reviews
1

Popmoney is ***! You can send money faster through snail mail then you can with POPMONEY! DON'T WASTE YOUR TIME WITH...

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1

I tried sending money and it came back declined. WU took the money out of my bank account anyway. Today,, Saturday 8/30...

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1

3 times i valled your customer service to fix an issue and was told a request was put in to resolve it. 72 hours have...

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1

My church group sponsors some people in Costa Rica. In the last 10 weeks we have had 11 members blacklisted from using t...

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Popmoney and Western Union Latest Reviews

Recent published reviews
1

This company is absurd.
Someone sent me money using popmoney. Horribly glitchy mobile application.
Spent over an hour on h...

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No votes

Hie full names are Clinton khan editor and I sent the money 6july 2020

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1

This company is a BS operation. It takes too long to receive your funds. I thought by going through my bank with...

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No votes

Someone cashed our money order, but we are not sure who. It was made out to a company, but we later were called to be...

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Popmoney and Western Union Products and Services

Most reviewed product and services
  • Popmoney Money Transfer (110 reviews)
  • Popmoney Account (23 reviews)
  • Popmoney Customer Care (11 reviews)
  • Western Union Money Transfer (375 reviews)
  • Western Union Money Order (107 reviews)
  • Western Union Customer Care (38 reviews)