PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Popmoney and Western Union as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Popmoney
Western Union

Popmoney and Western Union Overview

Total reviews 188 783
Company responses 0 0
Issues resolved 0 4

Popmoney and Western Union Consumer Ratings

Rank
58 out of 218 in Cash Services category
42 out of 218 in Cash Services category
Product or Service Quality
40 in category
No votes
Customer service
44 in category
No votes
Website
44 in category
No votes
Reliability
39 in category
No votes

Popmoney and Western Union Rating Details

Product or Service Quality
1.2 (98 reviews)
No votes
Reviewer's quote

...I called the next day, totaled 45min waiting for service agent. that agent could find my account and all attempts to close any and all account info has been impossible. Please remove my account from your system..

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...Every time I call them the customer service rep transfer me to the money order department. I have to hold on for a half hr. , then someone on their end hangs up..

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Customer service
1.1 (97 reviews)
No votes
Reviewer's quote

My tenant sent me rent money, but I couldn't access through Pop Money's faulty software! Then a *** customer service, (oxymoron - emphasis on moron), told me that he had to open a file and that someone would get back to me in a day or two. I then asked to speak to a supervisor and was told that...

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By phoning through to a customer service representative, however, I eventually found out that the receiver has up to 90 days from the sent date to make the pick up. In this case, the receiver needs to obtain an updated passport, which may take him a few more weeks, but then there should be no...

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Website
1.2 (89 reviews)
No votes
Reviewer's quote

...Their website and mobile app is always down. How this company has not been closed by the government is beyond me. Thousands of people reporting their scam..

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...Despite advising Western Union through their official website form and via their UK email address no refund has been forthcoming..

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Reliability
1.1 (88 reviews)
No votes
Reviewer's quote

Nobody ever *** answered. Now Im a pissed *** consumer

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I sent a request for a refund on a money order and I have been trying to get in touch with you all about a refund I have been waiting for almost a month and I still haven't received a response I know that it doesn't take a month for a letter from saint louis to Colorado I called you all and when I...

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Popmoney and Western Union Pros and Cons

Pros
  • Sending money quick
  • Concept
  • Convenience
  • Past transfers went well
  • Wu wire service
  • Fair
Cons
  • Failure to deliver
  • Lousy service
  • Take too long to correct mistakes
  • Customer service
  • Business tactics
  • Will not use western union again

Popmoney and Western Union Most Positive Reviews

Top rated reviews
5

4/4/16. Ashley, at Popmoney, took time to look up a confusion for me and was very clear. There was only one step...

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5

I regularly feed orphanages in sri lanka & india in memory of my late mother. I feed the relevant funds thru Weste...

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5

I received text notice on 9/29 that incoming $ was available for deposit to my account at PNC Bank. When I phoned PNC...

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5

DEAR WESTREN UNION


That's a complain letter to Western union in America

16/06/2015 Yesterday my Mot...

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Popmoney and Western Union Most Critical Reviews

Lowest rated reviews
1

Popmoney is ***! You can send money faster through snail mail then you can with POPMONEY! DON'T WASTE YOUR TIME WITH...

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1

I tried sending money and it came back declined. WU took the money out of my bank account anyway. Today,, Saturday 8/30...

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1

3 times i valled your customer service to fix an issue and was told a request was put in to resolve it. 72 hours have...

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1

My church group sponsors some people in Costa Rica. In the last 10 weeks we have had 11 members blacklisted from using t...

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Popmoney and Western Union Latest Reviews

Recent published reviews
1

Nobody ever *** answered. Now Im a pissed *** consumer

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1

I sent in my money order refund request. I want to know when I can expect a refund back and be notified it was received.

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1

1. your system would not let me register my bank
2. your system was so backwards I had to request new passwards over and...

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No votes

Just little to no information regarding WU money order refund request that was sent WU 10 days ago. No tracking....

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Popmoney and Western Union Products and Services

Most reviewed product and services
  • Popmoney Money Transfer (112 reviews)
  • Popmoney Deposit (5 reviews)
  • Western Union Money Transfer (376 reviews)
  • Western Union Money Order (105 reviews)
  • Western Union International Money Transfer (30 reviews)