PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Popmoney and Western Union as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Western Union

Popmoney and Western Union Overview

Total reviews
Company responses
Issues resolved

Western Union was first mentioned on PissedConsumer on Aug 12, 2007 and since then this brand received 751 reviews. It is 576 reviews more than Popmoney received since Jan 6, 2015.

Popmoney and Western Union Consumer Ratings

50 out of 293 in Cash Services category
34 out of 293 in Cash Services category
Customer service
37 in category
27 in category
Product or Service Quality
38 in category
24 in category
39 in category
23 in category

According to consumer ratings and reviews, Western Union ranks 16 points higher in the Cash Services category than Popmoney. People gave Popmoney 1.1 stars for Customer service criterion in Cash Services category and it is 30 points higher than the worst rated brand in this category. At the same time, Western Union was rated 1.3 stars for Customer service criterion in this category and it is 40 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Western Union has a higher rating than Popmoney. Regarding Website criterion, consumers gave Popmoney 1.2 stars and it is 57% worse than other in category. Western Union however was rated 1.7 stars and it is 66% greater than other in category.

Popmoney and Western Union Rating Details

Customer service
1.1 (90 reviews)
1.3 (207 reviews)
Reviewer's quote

Every time I call to the customer service they tell me one or the other story, the say sorry for the inconvenience but we have scheduled your check now. Then after 15 days I call back they say your check was never sent out or was never requested by our representative sorry for the inconvenience...

Jhansi C

By phoning through to a customer service representative, however, I eventually found out that the receiver has up to 90 days from the sent date to make the pick up. In this case, the receiver needs to obtain an updated passport, which may take him a few more weeks, but then there should be no...

Douglas Miller
Product or Service Quality
1.1 (89 reviews)
1.4 (206 reviews)
Reviewer's quote

This service sucks. Don't use it. Thought it was cool as PNC offers this service..

Varma M

Western union account hacked, worse customer service..

1.2 (82 reviews)
1.7 (201 reviews)
Reviewer's quote

...Their website and mobile app is always down. How this company has not been closed by the government is beyond me. Thousands of people reporting their scam..

Bryce J

...Despite advising Western Union through their official website form and via their UK email address no refund has been forthcoming..

James R

Popmoney and Western Union Pros and Cons

  • Sending money quick
  • Concept
  • Convenience
  • Wu wire service
  • Past transfers went well
  • Fair
  • Failure to deliver
  • Lousy service
  • Will not provide information about activation
  • Customer service
  • Will not use western union again
  • Customer service no resolution

Popmoney and Western Union Most Positive Reviews

Top rated reviews

4/4/16. Ashley, at Popmoney, took time to look up a confusion for me and was very clear. There was only one step...


I regularly feed orphanages in sri lanka & india in memory of my late mother. I feed the relevant funds thru Weste...

Popmoney and Western Union Most Critical Reviews

Lowest rated reviews

Popmoney is ***! You can send money faster through snail mail then you can with POPMONEY! DON'T WASTE YOUR TIME WITH...


I tried sending money and it came back declined. WU took the money out of my bank account anyway. Today,, Saturday 8/30...

Popmoney and Western Union Latest Reviews

Recent published reviews

I have 600.00 in limbo with popmoney cant get any help to see what is wrong. Terrible low rent outfit Run Run Run.

Read all 175 reviews

I have been sending money to my family in Netherlands for years. All of the sudden they send me a message stating that...

Read all 751 reviews

Popmoney and Western Union Products and Services

Most reviewed product and services
  • Popmoney Money Transfer (106 reviews)
  • Popmoney Account (23 reviews)
  • Popmoney Customer Care (10 reviews)
  • Western Union Money Transfer (369 reviews)
  • Western Union Money Order (100 reviews)
  • Western Union Customer Care (33 reviews)