PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Venmo and Popmoney as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Venmo
Popmoney

Venmo and Popmoney Overview

Total reviews 205 183
Company responses 0 0
Issues resolved 1 0

Venmo and Popmoney Consumer Ratings

Rank
35 out of 216 in Cash Services category
55 out of 216 in Cash Services category
Customer service
30 in category
47 in category
Product or Service Quality
18 in category
44 in category
Reliability
29 in category
44 in category
Website
27 in category
47 in category

Venmo and Popmoney Rating Details

Customer service
1.4 (71 reviews)
1.1 (95 reviews)
Reviewer's quote

...debit card support and called after finally uncovering their phone number- we are closed for live phone support!! Filled out annoying form requests Worst customer service ever Unacceptable! I loved venmo except for the high fees that add up w frequent use. I cannot get in my account ! 3 days of this is...

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Every time I call to the customer service they tell me one or the other story, the say sorry for the inconvenience but we have scheduled your check now. Then after 15 days I call back they say your check was never sent out or was never requested by our representative sorry for the inconvenience...

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Product or Service Quality
1.7 (66 reviews)
1.1 (93 reviews)
Reviewer's quote

ripped off by venmo no response from customer service..

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...I have filed a complaint with the bank that offers this service as well..

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Reliability
1.6 (66 reviews)
1.1 (84 reviews)
Reviewer's quote

Can't login says it sent code to my original email but I'm not getting it on my original email and it does not give me any other option to retrieve code

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I sent money from my PNC account using POP money since August 12, 2020 to my friend. The money already took out from my account since August 12; However, my friend did not receive the money yet. It is almost a month and I have been calling POP money many times, but they still ignore me.

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Website
1.8 (65 reviews)
1.2 (87 reviews)
Reviewer's quote

...I went to customer service and in order to fix this I was sent to another website where I have to join and pay for assistance. This is the absolute worst service ever and I may never get my $235 back that is sitting there. No one is interested in helping...

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...Their website and mobile app is always down. How this company has not been closed by the government is beyond me. Thousands of people reporting their scam..

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Venmo and Popmoney Pros and Cons

Pros
  • No customer service
  • No pro about it
  • Simple
  • Sending money quick
  • Concept
  • Convenience
Cons
  • Have zero customer service
  • Refuse to give a solution
  • Horrible customer experience
  • Failure to deliver
  • Lousy service
  • Take too long to correct mistakes

Venmo and Popmoney Most Positive Reviews

Top rated reviews
5

I no longer have the phone number connected to my account.Phone number 832994 8349/husslablackcar@gmail.com is my email...

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5

4/4/16. Ashley, at Popmoney, took time to look up a confusion for me and was very clear. There was only one step...

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5

Couldn't pay phone bill n lost my number I couldn't change it because I didn't have any other number to replace it

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5

I received text notice on 9/29 that incoming $ was available for deposit to my account at PNC Bank. When I phoned PNC...

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Venmo and Popmoney Most Critical Reviews

Lowest rated reviews
1

Sucks
{{Redacted}}

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1

Popmoney is ***! You can send money faster through snail mail then you can with POPMONEY! DON'T WASTE YOUR TIME WITH...

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1

Last week I signed up for an account with VENMO to electronically transfer funds to a person I was buying a boat from....

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1

3 times i valled your customer service to fix an issue and was told a request was put in to resolve it. 72 hours have...

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Venmo and Popmoney Latest Reviews

Recent published reviews
No votes

I need into my account and access into my account so I can receive money

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1

I sent money from my PNC account using POP money since August 12, 2020 to my friend. The money already took out from my...

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No votes

my roommate sent me 92.00 and i could only transfer 72.00. WTF? Anybody else had this problem?

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1.2

This site looks super sketchy. It switches websites from a nice one to a cheap looking one that looks fake. You sign up,...

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Venmo and Popmoney Products and Services

Most reviewed product and services
  • Venmo Money Transfer (19 reviews)
  • Venmo Account (19 reviews)
  • Venmo Customer Care (9 reviews)
  • Popmoney Money Transfer (111 reviews)
  • Popmoney Account (23 reviews)
  • Popmoney Customer Care (11 reviews)