PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Popjulia and Rue 21 as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Popjulia
Rue 21

Popjulia and Rue 21 Overview

Total reviews 190 327
Company responses 0 0
Issues resolved 1 1

Popjulia and Rue 21 Consumer Ratings

Rank
844 out of 2133 in Footwear and Clothing category
291 out of 2133 in Footwear and Clothing category
Delivery Service
480 in category
315 in category
Customer service
430 in category
265 in category
Product or Service Quality
513 in category
243 in category
Exchange, Refund and Cancellation Policy
452 in category
199 in category

Popjulia and Rue 21 Rating Details

Delivery Service
1.2 (94 reviews)
1.8 (123 reviews)
Reviewer's quote

...Email, customer service, customer support, help desk,no success. I wonder if it exist..

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I see that fed ex tried to make the delivery. So I called rue21 866 number and its like a automatic thing saying they updating or something please email !! So I email and its all automatic responses ! I couldnt speak to anyone!!!! I called fedex to see if I can change to pick up at fed ex location...

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Customer service
1.2 (94 reviews)
1.5 (161 reviews)
Reviewer's quote

...Today I received my first email response from their customer service; informing me that returns are expensive and lengthy as they're sent to China at owners expense. As an alternative they generously offer me a 15% cash refund for my items if I keep them. SERIOUSLY??! What a scam!..

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I contacted Rue customer service who verified as well as my local post office to confirm. I went today for pick up and apparently they sent it back to Rue's warehouse due to no address number. I called customer service where to notify them who then said no its at USPS I even had the rep speak with...

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Product or Service Quality
1.2 (92 reviews)
2.1 (140 reviews)
Reviewer's quote

Don’t order from this website, the products you buy have nothing to do with the pictures (quality and design are the cheapest I have ever seen). No return you are simply losing your time energy and money. This company should be reported as a fraud..

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...email that my order is ready to pickup at store went to store on 11-4-2018, store manager was rude and said order wasn't there, sent email to customer service and received reply on 11-5-2018 they would look into matter. on 11-8-2018 got email that I had picked up my order, sent email that I don't have order and to do...

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Exchange, Refund and Cancellation Policy
1 (89 reviews)
1.9 (140 reviews)
Reviewer's quote

...Purchase via Paypal, trying to get refund from them, but they are a joke too. Even though I forwarded emails clearly showing Rosy Mori know that the items are sitting in Customs, Paypal is arguing we didn't send correct address on package. Unbelievable..

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I just want to know when i will be getting my refund its been more then a week now that i have been waiting for my refund for an order that went back due to insufficient adress i need my refund..

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Popjulia and Rue 21 Pros and Cons

Pros
  • No positives for this company
  • Products and styles
  • Ease of ordering and delivery time
  • Entire store
  • Special pricing for items i wanted to give as gifts
  • Outgoing items
Cons
  • Low quality of the dresses
  • Service
  • Terrible experience
  • Customer service
  • Rudeness
  • Unwillingness to take responsibility

Popjulia and Rue 21 Most Positive Reviews

Top rated reviews
5

After seeing all bad reviews I was afraid of getting ripped off but I bought a pair of sandles came before said...

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5

I visited the newest store in the mall, rue21, and although it was super busy and lines were long I found some awesome c...

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4.8

I ordered a pair of shoes and then got worried because of all the negative reviews I read but, I finally got my shoes....

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5

This is is absolutely amazing the rue21 squad is everything , they make you wanna bug the entire store . Niki , Sydney...

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Popjulia and Rue 21 Most Critical Reviews

Lowest rated reviews
1

Do NOT buy from Popjulia. Their China name for returns is Runfa Xu. Their product images are great. What they ship you...

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1

Horrible customer service. I ordered 5 pairs of pants & only one came & they did nothing to help! Warning be...

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1

Very poor quality items...spent $262.00 for these items. Two came in size I did not order....other items have not...

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1

Ordered these mens jeans as a Christmas gift for my nephew next week.....What the *** am I suppose to do with...

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Popjulia and Rue 21 Latest Reviews

Recent published reviews
1

Appalling and bad customer service especially in regard to returning goods and substandard items. Website looks...

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4.3

I went to the store at the leeds outlet and I had a really good experience until I asked a young lady a question about...

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No votes

Do not order from this company they are a scam I ordered tops for my daughter over a month ago they keep sending me an...

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No votes

Website says access denied every time I try to get to the website

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Popjulia and Rue 21 Products and Services

Most reviewed product and services
  • Popjulia Shipping Service (54 reviews)
  • Rue 21 Manager (59 reviews)
  • Rue 21 Shipping Service (44 reviews)
  • Rue 21 Shirt (7 reviews)