PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Popeyes Louisiana Kitchen and Wendys as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Popeyes Louisiana Kitchen
Wendys

Popeyes Louisiana Kitchen and Wendys Overview

Total reviews
4053
955
Company responses
0
0
Issues resolved
15
0

Popeyes Louisiana Kitchen was first mentioned on PissedConsumer on Feb 13, 2008 and since then this brand received 4053 reviews. It is 3098 reviews more than Wendys received since Sep 13, 2007.

Popeyes Louisiana Kitchen and Wendys Consumer Ratings

Rank
67 out of 1073 in Fast Food category
54 out of 1073 in Fast Food category
Customer service
47 in category
33 in category
Staff
53 in category
46 in category
Quality of Food
37 in category
51 in category

According to consumer ratings and reviews, Wendys ranks 13 points higher in the Fast Food category than Popeyes Louisiana Kitchen. People gave Popeyes Louisiana Kitchen 1.6 stars for Customer service criterion in Fast Food category and it is 81 points higher than the worst rated brand in this category. At the same time, Wendys was rated 1.8 stars for Customer service criterion in this category and it is 95 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Wendys has a higher rating than Popeyes Louisiana Kitchen. Regarding Quality of Food criterion, consumers gave Popeyes Louisiana Kitchen 2.3 stars and it is 71% greater than other in category. Wendys however was rated 2.2 stars and it is 60% greater than other in category.

Popeyes Louisiana Kitchen and Wendys Rating Details

Customer service
1.6 (1946 reviews)
1.8 (296 reviews)
Reviewer's quote

OMG!! Just the worst customer service ever. You need to train your employees not only on how to deal with customers but also how to use the headphones for the drive thru! We can hear their entire inappropriate conversations while they should be frying some chicken!..

Nithya

...We won't be back to this location if this is "their customer service"..

PissedConsumer1723514
Staff
1.6 (1890 reviews)
1.7 (282 reviews)
Reviewer's quote

While waiting in line two of the managers came outside to get a male and female employee from messing around out behind a dumpster (maybe having all your staff working might help speed things alone and improve your customers experience). I later found out that the male was not just an employee he...

Surabhi

...I will never go there again, the staff is terrible...

Anton
Quality of Food
2.3 (1806 reviews)
2.2 (260 reviews)
Reviewer's quote

Immediatley Lisa came running to the backline and she slammed the chicken down and said we dont serve this quality of food. Before I could even tell her I just walked over here and didnt serve it she was already yelling at me to the top of her lungs, like she does to everyone. When she was done I...

Perline

Went in for some decent fast food and instead got old, cold, food that looked and tasted like yesterdays menu. So disappointed that I and the 4 people with me will NEVER eat at a Wendys again..

PissedConsumer1749543

Popeyes Louisiana Kitchen and Wendys Pros and Cons

Pros
  • Food
  • Taste
  • Chicken
  • Person that served me
  • Food taisted ok
  • Food was hot
Cons
  • Customer service
  • Service
  • Sevice attitude food
  • Worst service and food
  • Customer service
  • Poor food quality

Popeyes Louisiana Kitchen and Wendys Most Positive Reviews

Top rated reviews
5

The Popeyes on stage road in Bartlett Tn has the best employees of any restaurant I have been in. I just had to...

5

On Dec. 22 2014 I went into the Mena, Ar. Wendy's. The first thing I heard was someone yelling at the employees. "if I...

Popeyes Louisiana Kitchen and Wendys Most Critical Reviews

Lowest rated reviews
1

This is the most poorly run fast food restaurant in Rohnert Park and probably Sonoma County. After spending 10 minutes...

1

AT 6PM TODAY 9/19/2014. I WENT TO WENDYS IN ELIZABETHTON,TENN. AS A RESIDENT I GO THERE 2 OR 3 TIMES A WEEK. I WAS THE...

Popeyes Louisiana Kitchen and Wendys Latest Reviews

Recent published reviews
1

Parked for 35 minutes and representative forgot what we ordered

Read all 4053 reviews

I was visiting your store in Lehigh Acres, Fl on evening of Dec. 22, when someone hit my husbands truck, I exited truck...

Read all 955 reviews

Popeyes Louisiana Kitchen and Wendys Products and Services

Most reviewed product and services
  • Popeyes Louisiana Kitchen Customer Care (791 reviews)
  • Popeyes Louisiana Kitchen Manager (541 reviews)
  • Popeyes Louisiana Kitchen Chicken (449 reviews)
  • Wendys Manager (90 reviews)
  • Wendys Customer Care (79 reviews)
  • Wendys Burger (44 reviews)