PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Primo Water and Poland Spring as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Primo Water
Poland Spring

Primo Water and Poland Spring Overview

Total reviews
145
194
Company responses
0
0
Issues resolved
0
0

Primo Water and Poland Spring Consumer Ratings

Rank
7 out of 166 in Food category
199 out of 737 in Food Manufacturers category
Value for money
4 in category
146 in category
Product or Service Quality
7 in category
138 in category
Exchange, Refund and Cancellation Policy
5 in category
120 in category
Customer service
4 in category
167 in category

Primo Water and Poland Spring Rating Details

Value for money
2.4 (56 reviews)
2 (55 reviews)
Reviewer's quote

Lost money on machines an another machine did not fill up water all the way only gave me half..

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...I have no way to get my money back because the expiration date says next year. This is CLEARLY a common issue everyone is experiencing. Someone needs to do something about it...

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Product or Service Quality
2.1 (55 reviews)
1.9 (72 reviews)
Reviewer's quote

Call service line. Had me double check all lines were connected. That didn’t work...

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...Service is horrible IN EVERY possible way..

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Exchange, Refund and Cancellation Policy
1.9 (43 reviews)
1.8 (43 reviews)
Reviewer's quote

...I would really like to continue using this water, but it's too expensive at $7 a bottle exchange. I don't think the refill stations are cleaned often enough..

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...It wasn't really expensive but it was enough of spending $3 which came to be the problem for me so now I need to go about how to get my refund from whoever is responsible because that's unacceptable to me..

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Customer service
2 (43 reviews)
1.6 (57 reviews)
Reviewer's quote

...I recently gave up on your INCREDIBLY POOR CUSTOMER SERVICE and began delivery service with Ozarka. It's $1. 00 / bottle more but worth it...

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Spoke to a Katie last night she guaranteed delivery for today called customer service at 12:15 gentleman by the name of Charlie said my water delivery would be here delivery did come up but not complete order what is happening to your delivery service Readyfresh I have had trouble for the past...

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Primo Water and Poland Spring Pros and Cons

Pros
  • Great water
  • Water tasted great
  • Quality of water
  • Customer service area
  • Water
  • Customer service calling back
Cons
  • Water all over the floors
  • Lack of supply
  • Being tricked into thinking i would get my return money back
  • Toxic taste
  • I am afraid there is something harmful in it
  • Customer service

Primo Water and Poland Spring Most Positive Reviews

Top rated reviews
5

Primo water cooler never has broke on me and my family i can always trust it. we can trust it because we have had ours...

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5

Just bought two gallons of Poland Spring at a gas station, where I usually don't buy the gallons of Poland Spring water...

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5

I bought a bottom loader Primo water dispenser about a month ago at Lowe's. The water pump suddenly stopped working...

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5

My experience has been thus far with Poland Spring/Ozarka satisfactory with nearly on time delivery, quality of water...

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Primo Water and Poland Spring Most Critical Reviews

Lowest rated reviews
1

Just went to my local Walmart to refill NOT exchange my Primo Water bottles. After filing them up I discovered that...

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1

Poland spring water tastes great right? But is it worth cutting your finger over it? Recently I opened a bottle to...

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1

I bought a primo bottom loader water cooler it also Wiil give u hot water for tea etc. I had it for 6. Months and both...

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1

Got the Poland Spring water 2 days ago. Today the water turned brown. Explane that Poland Spring.

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Primo Water and Poland Spring Latest Reviews

Recent published reviews
1

cant get a deposit back for returned bottles.

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No votes

The 3 large 2.5 gallons jugs of Poland Springs water tasted horrible. It had a terrible mildew taste, very hard to...

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No votes

Really love the water service.

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No votes

I have been waiting for a delivery for the last two weeks and nothing , my neighbor next door got 20 bottles and I have...

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Primo Water and Poland Spring Products and Services

Most reviewed product and services
  • Primo Water Bottled Water (34 reviews)
  • Primo Water Water Dispenser (27 reviews)
  • Primo Water Dispenser (18 reviews)
  • Poland Spring Bottled Water (76 reviews)
  • Poland Spring Delivery Service (29 reviews)
  • Poland Spring Customer Care (8 reviews)