PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Poland Spring and Primo Water as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Poland Spring
Primo Water

Poland Spring and Primo Water Overview

Total reviews
195
147
Company responses
0
0
Issues resolved
0
0

Poland Spring and Primo Water Consumer Ratings

Rank
208 out of 776 in Food Manufacturers category
6 out of 163 in Food category
Product or Service Quality
144 in category
7 in category
Website
170 in category
8 in category
Customer service
174 in category
4 in category
Value for money
153 in category
4 in category

Poland Spring and Primo Water Rating Details

Product or Service Quality
1.9 (72 reviews)
2.1 (55 reviews)
Reviewer's quote

...Service is horrible IN EVERY possible way..

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Call service line. Had me double check all lines were connected. That didn’t work...

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Website
2 (58 reviews)
2.1 (38 reviews)
Reviewer's quote

Ever since Poland Spring changed their website around March 2019 I have had nothing but problems with scheduling and delivery. In June I was scheduled on their website for three deliveries which I did not do. If the customer tries to change a delivery date, it either won't lock in or affect future...

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I was cleaning the water dispenser before I put a new gallon of water. When I put the new gallon of water The water keep flowing without pressing the button

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Customer service
1.6 (58 reviews)
2 (43 reviews)
Reviewer's quote

Spoke to a Katie last night she guaranteed delivery for today called customer service at 12:15 gentleman by the name of Charlie said my water delivery would be here delivery did come up but not complete order what is happening to your delivery service Readyfresh I have had trouble for the past...

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...I recently gave up on your INCREDIBLY POOR CUSTOMER SERVICE and began delivery service with Ozarka. It's $1. 00 / bottle more but worth it...

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Value for money
2 (55 reviews)
2.4 (57 reviews)
Reviewer's quote

...I have no way to get my money back because the expiration date says next year. This is CLEARLY a common issue everyone is experiencing. Someone needs to do something about it...

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Lost money on machines an another machine did not fill up water all the way only gave me half..

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Poland Spring and Primo Water Pros and Cons

Pros
  • Customer service area
  • Water
  • Customer service calling back
  • Great water
  • Water tasted great
  • Quality of water
Cons
  • Toxic taste
  • I am afraid there is something harmful in it
  • Customer service
  • Water all over the floors
  • Lack of supply
  • Being tricked into thinking i would get my return money back

Poland Spring and Primo Water Most Positive Reviews

Top rated reviews
5

Just bought two gallons of Poland Spring at a gas station, where I usually don't buy the gallons of Poland Spring water...

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5

Primo water cooler never has broke on me and my family i can always trust it. we can trust it because we have had ours...

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5

My experience has been thus far with Poland Spring/Ozarka satisfactory with nearly on time delivery, quality of water...

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5

I bought a bottom loader Primo water dispenser about a month ago at Lowe's. The water pump suddenly stopped working...

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Poland Spring and Primo Water Most Critical Reviews

Lowest rated reviews
1

Poland spring water tastes great right? But is it worth cutting your finger over it? Recently I opened a bottle to...

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1

Just went to my local Walmart to refill NOT exchange my Primo Water bottles. After filing them up I discovered that...

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1

Got the Poland Spring water 2 days ago. Today the water turned brown. Explane that Poland Spring.

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1

I bought a primo bottom loader water cooler it also Wiil give u hot water for tea etc. I had it for 6. Months and both...

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Poland Spring and Primo Water Latest Reviews

Recent published reviews
1

Failed to credit me for returned empty bottles

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No votes
No votes

The 3 large 2.5 gallons jugs of Poland Springs water tasted horrible. It had a terrible mildew taste, very hard to...

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No votes

Poland Spring and Primo Water Products and Services

Most reviewed product and services
  • Poland Spring Bottled Water (76 reviews)
  • Poland Spring Delivery Service (30 reviews)
  • Poland Spring Customer Care (8 reviews)
  • Primo Water Bottled Water (34 reviews)
  • Primo Water Water Dispenser (28 reviews)
  • Primo Water Dispenser (18 reviews)