PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about POF and Zoosk as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

POF
Zoosk

POF and Zoosk Overview

Total reviews 3080 3094
Company responses 0 0
Issues resolved 11 1

POF and Zoosk Consumer Ratings

Rank
48 out of 269 in Dating and Social Networking category
52 out of 269 in Dating and Social Networking category
Customer service
49 in category
42 in category
Website
31 in category
40 in category
Product or Service Quality
36 in category
41 in category
Privacy and Data Security
41 in category
36 in category

POF and Zoosk Rating Details

Customer service
1.4 (1017 reviews)
1.5 (907 reviews)
Reviewer's quote

...Since I have NO way to talk to anyone, Im at the mercy of who knows what???? Youd think that ANY Company that takes $$$ from consumers should have an actual Customer Service line to assist with things like this! And lastly(maybe)..

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I called customer service and was told that they were going to send me an email to do a screenshot bring me to send the customer service..

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Website
2 (1011 reviews)
1.9 (859 reviews)
Reviewer's quote

I accidentally spent money on the member ship that I do not have I was wanting to have it back to free and a refund please I already had someone from the website steal 40 from me and I'm on unemployment..

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Their website wouldn't allow me to update my credit card information, specifically the new expiration date and security number after I received a new card. Grrrrrrrrr :angry::angry::angry::angry: Unable to speak with anyone at zoosk directly to resolve the problem. Customer service sucks..

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Product or Service Quality
1.8 (964 reviews)
1.7 (867 reviews)
Reviewer's quote

...No customer service number to get support. My plan is to get a refund..

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Just want to stop the service..

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Privacy and Data Security
1.9 (939 reviews)
2 (810 reviews)
Reviewer's quote

Its been over 2 years since I stopped using the site, but out of the blue Ive been getting security codes texted to me. In other words someone is trying to log in as me. POF has no mechanism to contact them about this issue nor any way to delete my old profile from their site..

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I canceled my account over a year ago because someone hacked my account with their pictures to scam people. I was only on less than 2 months. Now my email has 12 log in assistant messages. Someone is trying to *** my closed account. Where is your security?

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POF and Zoosk Pros and Cons

Pros
  • Has been good up till now
  • Free
  • Up until my account got hacked
  • Frustrated
  • Very little
  • Just want my money back
Cons
  • Non-existent customer service
  • Inability to contact customer service
  • Account deleted for no reason
  • Too many scam profiles
  • Customer service
  • Fake profiles

POF and Zoosk Most Positive Reviews

Top rated reviews
5

I went on a date with Kelly and she got drunk as a skunk. I recognized here on plenty of fish. She made plenty of...

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5

My account has been blocked

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5

Looozers ;) im glad i got the boot

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5

I cancelled my subscription a few weeks ago but I gess my phone messed it up and I just seen the bill on my email and...

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POF and Zoosk Most Critical Reviews

Lowest rated reviews
1

Plenty of fish are a bunch of Jew haters. I'm a Jewish girl and I signed up with plenty of fish to meet a nice guy to...

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1

I completed my profile and photos and the search engine has me locked in for male seeking male relationship. I edit...

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1

Like many others here, my account was deleted for NO reason. And, each time I created a new account with a new user...

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1

I paid £89.99 for 6 months subscription and was disgusted to find that even after paying £89.99 I still need to...

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POF and Zoosk Latest Reviews

Recent published reviews
No votes

issue number 1.... you always send me matches that are hundreds of miles away from where I live. number 2 I try to view...

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3

I was suspended and I did nothing wrong that I am aware of except complain about the intentions of some of the women...

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No votes

i am trying to update the my interests in my profile but for some reason it won't let me

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1.6

I have tried several times to have it thus account closed.
My bank account has been charged once again. I have NOT BEEN A...

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POF and Zoosk Products and Services

Most reviewed product and services
  • Pof Profile (368 reviews)
  • Pof Online Dating (175 reviews)
  • Pof Membership (141 reviews)
  • Zoosk Subscription (580 reviews)
  • Zoosk Online Dating (229 reviews)
  • Zoosk Profile (139 reviews)