PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Uncle Bobs and PODS as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Uncle Bobs
PODS

Uncle Bobs and PODS Overview

Total reviews
106
257
Company responses
0
0
Issues resolved
0
6

Uncle Bobs and PODS Consumer Ratings

Rank
84 out of 1047 in Transportation and Logistics category
100 out of 587 in Moving and Storage category
Customer service
84 in category
77 in category
Product or Service Quality
59 in category
67 in category
Exchange, Refund and Cancellation Policy
48 in category
54 in category
Price Affordability
115 in category
81 in category

Uncle Bobs and PODS Rating Details

Customer service
1.7 (34 reviews)
1.2 (150 reviews)
Reviewer's quote

However the response I received from Sarah and Ashley was the worst customer service I have experienced - they were rude not helpful with providing a resolution. I was informed it was AGAINST THEIR POLICY to WAIVE FEES. I asked is this policy in the contract - response NO but it is my STORE SO WE...

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...She was terrible and had very poor customer service..

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Product or Service Quality
2.2 (26 reviews)
1.4 (131 reviews)
Reviewer's quote

Beyond dissatisfied and disgusted with Tarshika's level of professionalism and customer service skills. Then to find out that she's a manager at the location baffled me. Someone needs to do something about that woman's attitude...

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Last September my son used your service and you placed the pod on his lawn. I received an email 2 days ago saying that you do not place pods on lawns. I was also told that a permit was needed if the pod was to be placed in the driveway or on the street! This was only 24 hours ahead of delivery! I...

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Exchange, Refund and Cancellation Policy
2.2 (19 reviews)
1.1 (124 reviews)
Reviewer's quote

...I closed the account over the weekend and asked when would I receive a refund for the difference. I was told over the phone they do not refund the difference (nobody does that). I couldn't care less what other companies do or don't do; I used Uncle Bob's...

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I wasn't asking for an entire refund, but thought that the poor customer service and stress from getting the wrong POD would be worth at least a courtesy discount to make a repeat customer happy! The dispute person told me that the situation was not compensable since the POD arrived the same day....

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Price Affordability
1.9 (18 reviews)
1.5 (121 reviews)
Reviewer's quote

Called to price some storage units,had a great experience. they have great customer service, the young lady that helped me said her name was Haily Johnson ..

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We were given a total price for our move. Pods immediatly starting taking money from our account. When the total was reached ,Pods still continued to take from our account...

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Uncle Bobs and PODS Pros and Cons

Pros
  • Previous owner
  • Hailey
  • Having a container in driveway to pack ourselves
  • Idea of being able to pack myself
  • Concept of pods
Cons
  • Poor customer service
  • Rude and unhelpful customer service
  • Rude and disrespectful area manager
  • Customer service
  • Business practices
  • False promises of resolutions

Uncle Bobs and PODS Most Positive Reviews

Top rated reviews
5

Contrary to what the last lady said I tried making payment on EASTER too. However realizing this is a national holiday...

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5

Your Customer Service handled my request seamlessly.

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5

When I went on their site to change my credit card info for my autopay, I inadvertantly cancelled autopay. Discovered...

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3.4

PODS took money from my account for a payment I was unaware I owed. It put my my bank account in jeopardy for...

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Uncle Bobs and PODS Most Critical Reviews

Lowest rated reviews
1

You can never access your stuff when you need too! If you cannot make it when they are open for regular business then...

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1

Pods is a total rip off.
We were quoted a delivery charge of $296 to drop off our Pod. Our house deal fell through and w...

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1

some1 stoled my stuff over the top of the roof and they won't cover it because they didn't break the door they went...

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1

The original cost of my freight was $4000.00. It ended up being over $7000.00 PLUS over $1000 for insurance. When I...

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Uncle Bobs and PODS Latest Reviews

Recent published reviews
No votes

They now want to charge $4.95 to take payment over the phone! Enough is Enough Moving my things soon! Beware consumers

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1

Said POD would arrive 8/4. Then 8/6. Then 8/22. My wife and family are sitting in an empty house since 8/4. May have to...

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No votes

I tried to speak with them after being there so many years but they are too stupid to understand human decency. I guess...

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2.3

You have done nothing to my knowledge. I booked with someone else and I have not had any follow up on the issue I had...

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Uncle Bobs and PODS Products and Services

Most reviewed product and services
  • Uncle Bobs Storage Unit (32 reviews)
  • Uncle Bobs Manager (14 reviews)
  • Uncle Bobs Customer Care (13 reviews)
  • Pods Moving Service (45 reviews)
  • Pods Customer Care (34 reviews)
  • Pods Long Distance Moving Service (24 reviews)